Serenity Spa

★★★★☆
Full Service Day Spa in Manhattan
  • 49 West 27th Street - Mezzanine Mezzanine East

    New York, NY 10001

    Cross street: Between 26th and 27th Streets

    Map & Directions
  • 917-338-0704

About Serenity Spa

Hours
Mondays to Saturdays 10am - 10pm Sundays 11am - 8pm

Sports & Recreation

Sports & Recreation
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What a fantastic Oasis right in my neighborhood! My sister gave me a Spa experience for my birthday, and I can say it was what I will remember most about turning 30...(something) ; )\r
\r
Highly reccommend!

3
★★★★★

What a fantastic Oasis right in my neighborhood! My sister gave me a Spa experience for my birthday, and I can say it was what I will remember most about turning 30...(something) ; )\r
\r
Highly reccommend!

.

I had a great experience with Madeline. My first facial was fantastic! She educated me and made me feel comfortable.

5
★★★★★

I had a great experience with Madeline. My first facial was fantastic! She educated me and made me feel comfortable.

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.

Serenity spa is modern and the staff is always friendly. Working in the hotel industry these are things I notice and Serenity Spa is very welcoming.

5
★★★★★

Serenity spa is modern and the staff is always friendly. Working in the hotel industry these are things I notice and Serenity Spa is very welcoming.

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.

love the spa, patrica is great for manicure/pedicure and massage. friendly staff, clean facilities, promt service

3
★★★★★

love the spa, patrica is great for manicure/pedicure and massage. friendly staff, clean facilities, promt service

.

It was relaxing, enjoyable and serene now that the place is less cluttered. The aesthetics make one feel like the world is in perfect order. The manicurists are friendly, busy working and very professional. Complete relaxation in the middle of the urban jungle.

5
★★★★★

It was relaxing, enjoyable and serene now that the place is less cluttered. The aesthetics make one feel like the world is in perfect order. The manicurists are friendly, busy working and very professional. Complete relaxation in the middle of the urban jungle.

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.

Everyone in the spa are very nice and welcome me for great service.

5
★★★★★

Everyone in the spa are very nice and welcome me for great service.

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.

Friendly and efficient staff. Nice, clean environment.

3
★★★★★

Friendly and efficient staff. Nice, clean environment.

.

It was relaxing, enjoyable and serene now that the place is less cluttered. The aesthetics make one feel like the world is in perfect order. The manicurists are friendly, busy working and very professional. Complete relaxation in the

3
★★★★★

It was relaxing, enjoyable and serene now that the place is less cluttered. The aesthetics make one feel like the world is in perfect order. The manicurists are friendly, busy working and very professional. Complete relaxation in the

.

It's the attention to detail that impressed me about this spa. My partner Dan suggested I try them out to unwind from a recent NYC business trip. The staff was very knowledgeable and personable. The hour-long deep tissue massage in a

3
★★★★★

It's the attention to detail that impressed me about this spa. My partner Dan suggested I try them out to unwind from a recent NYC business trip. The staff was very knowledgeable and personable. The hour-long deep tissue massage in a

.

I tryed the Vitamin facial and was great. Look them up on Facebook \r
https://www.facebook.com/pages/Serenity-Spa-New-York/302620161928?sk=app_380961871946809\r
They post great deals

3
★★★★★

I tryed the Vitamin facial and was great. Look them up on Facebook \r
https://www.facebook.com/pages/Serenity-Spa-New-York/302620161928?sk=app_380961871946809\r
They post great deals

.

My sister suggested this Spa on Sixth Avenue in Chelsea for Facials; so, following my picky sister's advise i got one of the best facials i ever had. The rooms in the back are so peaceful, serene just as it's name, Serenity provides a state of calmness while getting an amazing Facial.

2
★★★★★

My sister suggested this Spa on Sixth Avenue in Chelsea for Facials; so, following my picky sister's advise i got one of the best facials i ever had. The rooms in the back are so peaceful, serene just as it's name, Serenity provides a state of calmness while getting an amazing Facial.

.

I am convinced that Serenity Spa's facials are great. I have tried twice already and had very good results after. Way, way great compliments on my skin afterwards. It's hard to find a good place for facials. I do believe all those awesome comments written about them because their facials rock!

2
★★★★☆

I am convinced that Serenity Spa's facials are great. I have tried twice already and had very good results after. Way, way great compliments on my skin afterwards. It's hard to find a good place for facials. I do believe all those awesome comments written about them because their facials rock!

.

very good experience!AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

5
★★★★★

very good experience!AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA

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.

After having a terrible experience at a Spa in NJ, I decided to cross the river and try out a Spa that was referred to me by a friend. I had a very relaxing day yesterday at Serenity, just what I needed. Thank you, thank you! I will be back for sure.

4
★★★★☆

After having a terrible experience at a Spa in NJ, I decided to cross the river and try out a Spa that was referred to me by a friend. I had a very relaxing day yesterday at Serenity, just what I needed. Thank you, thank you! I will be back for sure.

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.

Everything you read on Yelp about the horrible customer service at this place is true. My horror story exceeds even theirs- they effectively stole $100 from me. I too bought a Groupon- but mine was for the *other* Serenity Spa in NYC. I made an appointment at *this* Serenity Spa by mistake, and their online form requires you to authorize your credit card to be charged. I called immediately to cancel my mistaken reservation. The person who answered the phone was very snippy. I explained that I had a Groupon for the other Serenity Spa and had booked with them by mistake, to which she replied, ""Right, because we don't take Groupon!"" I then reiterated that I wanted to cancel my appointment for that reason, and hung up.\n\nThe evening of my CANCELLED appointment, I got a phone call accusing me of missing my appointment and informing me that I would be charged. I told the person that I had called to cancel, and she asked me for my confirmation number. I told her I wasn't given one but that I had proof that I had called to cancel. She was very rude and as others have said, the attitude is that all of the blame is on the customer. Finding it outrageous that THEIR mistake should cost me $100, I disputed the charge. I even provided proof of my cancellation phone call, but my credit card company couldn't do anything because I had authorized them to charge me. They have now added a note on their reservations page asking you to email to cancel rather than calling since their receptionist is clearly incompetent. I strongly suspect the change was a result of this whole tawdry affair.\n\nI strongly urge you to boycott this place- they clearly have no concern for their customers or potential customers, only for pocketing peoples' hard-

0
★☆☆☆☆

Everything you read on Yelp about the horrible customer service at this place is true. My horror story exceeds even theirs- they effectively stole $100 from me. I too bought a Groupon- but mine was for the *other* Serenity Spa in NYC. I made an appointment at *this* Serenity Spa by mistake, and their online form requires you to authorize your credit card to be charged. I called immediately to cancel my mistaken reservation. The person who answered the phone was very snippy. I explained that I had a Groupon for the other Serenity Spa and had booked with them by mistake, to which she replied, ""Right, because we don't take Groupon!"" I then reiterated that I wanted to cancel my appointment for that reason, and hung up.\n\nThe evening of my CANCELLED appointment, I got a phone call accusing me of missing my appointment and informing me that I would be charged. I told the person that I had called to cancel, and she asked me for my confirmation number. I told her I wasn't given one but that I had proof that I had called to cancel. She was very rude and as others have said, the attitude is that all of the blame is on the customer. Finding it outrageous that THEIR mistake should cost me $100, I disputed the charge. I even provided proof of my cancellation phone call, but my credit card company couldn't do anything because I had authorized them to charge me. They have now added a note on their reservations page asking you to email to cancel rather than calling since their receptionist is clearly incompetent. I strongly suspect the change was a result of this whole tawdry affair.\n\nI strongly urge you to boycott this place- they clearly have no concern for their customers or potential customers, only for pocketing peoples' hard-

.

Everything on Yelp about the horrible customer service at this place is true. My horror story exceeds even theirs- they effectively stole $100 from me. I too bought a Groupon- but mine was for the *other* Serenity Spa in NYC. I made an appointment at *this* Serenity Spa by mistake, and their online form requires you to authorize your credit card to be charged. I called immediately to cancel my mistaken reservation. The person who answered the phone was very snippy. I explained that I had a Groupon for the other Serenity Spa and had booked with them by mistake, to which she replied, "Right, because we don't take Groupon!" I then reiterated that I wanted to cancel my appointment for that reason, and hung up.

The evening of my CANCELLED appointment, I got a phone call accusing me of missing my appointment and informing me that I would be charged. I told the person that I had called to cancel, and she asked me for my confirmation number. I told her I wasn't given one but that I had proof that I had called to cancel. She was very rude and as others have said, the attitude is that all of the blame is on the customer. Finding it outrageous that THEIR mistake should cost me $100, I disputed the charge. I even provided proof of my cancellation phone call, but my credit card company couldn't do anything because I had authorized them to charge me. They have now added a note on their reservations page asking you to email to cancel rather than calling since their receptionist is clearly incompetent. I strongly suspect the change was a result of this whole tawdry affair.

I strongly urge you to boycott this place- they clearly have no concern for their customers or potential customers, only for pocketing peoples' hard-

1
★☆☆☆☆

Everything on Yelp about the horrible customer service at this place is true. My horror story exceeds even theirs- they effectively stole $100 from me. I too bought a Groupon- but mine was for the *other* Serenity Spa in NYC. I made an appointment at *this* Serenity Spa by mistake, and their online form requires you to authorize your credit card to be charged. I called immediately to cancel my mistaken reservation. The person who answered the phone was very snippy. I explained that I had a Groupon for the other Serenity Spa and had booked with them by mistake, to which she replied, "Right, because we don't take Groupon!" I then reiterated that I wanted to cancel my appointment for that reason, and hung up.

The evening of my CANCELLED appointment, I got a phone call accusing me of missing my appointment and informing me that I would be charged. I told the person that I had called to cancel, and she asked me for my confirmation number. I told her I wasn't given one but that I had proof that I had called to cancel. She was very rude and as others have said, the attitude is that all of the blame is on the customer. Finding it outrageous that THEIR mistake should cost me $100, I disputed the charge. I even provided proof of my cancellation phone call, but my credit card company couldn't do anything because I had authorized them to charge me. They have now added a note on their reservations page asking you to email to cancel rather than calling since their receptionist is clearly incompetent. I strongly suspect the change was a result of this whole tawdry affair.

I strongly urge you to boycott this place- they clearly have no concern for their customers or potential customers, only for pocketing peoples' hard-

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.

I frequent Serenity on Sixth Avenue as I moved to Chelsea last year. My mother and sister love this place even when they have to commute from the UWS. We meet for spa time even if we just get manis. \r\nI work close by. Serenity opens late and have a great selection of spa products like Dermalogica. \r\nI heard they are getting laser treatments. It will send a lot of time to my mom if she can get all her skin care treats and goodies at Serenity Spa. I got her a Gc for mother's day. She will be coming around soon.

2
★★★★★

I frequent Serenity on Sixth Avenue as I moved to Chelsea last year. My mother and sister love this place even when they have to commute from the UWS. We meet for spa time even if we just get manis. \r\nI work close by. Serenity opens late and have a great selection of spa products like Dermalogica. \r\nI heard they are getting laser treatments. It will send a lot of time to my mom if she can get all her skin care treats and goodies at Serenity Spa. I got her a Gc for mother's day. She will be coming around soon.

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I was a little afraid to request a massage at a new spa in my area, however, after reading comments on blogs about Serenity Spa on Sixth avenue I was determine to give it a try. Absolutely, the best massage I had so far. BgAp1970 thank you for the advise.

2
★★★★★

I was a little afraid to request a massage at a new spa in my area, however, after reading comments on blogs about Serenity Spa on Sixth avenue I was determine to give it a try. Absolutely, the best massage I had so far. BgAp1970 thank you for the advise.

.

In search for a Spa with exceptional facials? Serenity Spa in Chelsea is the place. Amazingly recommended by my close friend Daniella, since she visits so many spas in the city, I give an A+ to my Oxygen facial with judy. The location is easy to access (right on Sixth Avenue). They sell Vivite, which I usually purchase at my Dermatologist.

2
★★★★★

In search for a Spa with exceptional facials? Serenity Spa in Chelsea is the place. Amazingly recommended by my close friend Daniella, since she visits so many spas in the city, I give an A+ to my Oxygen facial with judy. The location is easy to access (right on Sixth Avenue). They sell Vivite, which I usually purchase at my Dermatologist.

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Great Facial. I visited Serenity Spa for a facial and was fascinated. Since I frequent many spas in the city, I can differentiate good facials over mediocre ones. Serenity Spa's facial was outstanding.\r\nI was very impressed with the setting, layout of this spa. I am used to the full day spa where you need to practically check-in and out. Most of them are expected to offer outstanding facials and massages. In the city you also find many nail salons where some add to their menus facials and massages. Well, Serenity is different. As I entered the Spa I was completely impressed with the beautiful rooms in the back. They are not a big spa but for sure they have great staff . My facial was incredible. The whole hour was perfect. Step by step I could feel the quality of each stroke and the right amounth of cremes applied at the right time. The neck massage was amazing. What can i say: I loved this facial

2
★★★★★

Great Facial. I visited Serenity Spa for a facial and was fascinated. Since I frequent many spas in the city, I can differentiate good facials over mediocre ones. Serenity Spa's facial was outstanding.\r\nI was very impressed with the setting, layout of this spa. I am used to the full day spa where you need to practically check-in and out. Most of them are expected to offer outstanding facials and massages. In the city you also find many nail salons where some add to their menus facials and massages. Well, Serenity is different. As I entered the Spa I was completely impressed with the beautiful rooms in the back. They are not a big spa but for sure they have great staff . My facial was incredible. The whole hour was perfect. Step by step I could feel the quality of each stroke and the right amounth of cremes applied at the right time. The neck massage was amazing. What can i say: I loved this facial

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Manhattan should have more of places like Serenity Spa. A nice, clean, modern Spa with a classy, affordable nail salon. Not only their facials are highly recommended (by my friend Daniella who frequents for Facials) but their pedicures are amazing. They have a list of spa pedicures that come with a free manicure. Take my word and my friend Daniella's who is a Spa maniac.

4
★★★★☆

Manhattan should have more of places like Serenity Spa. A nice, clean, modern Spa with a classy, affordable nail salon. Not only their facials are highly recommended (by my friend Daniella who frequents for Facials) but their pedicures are amazing. They have a list of spa pedicures that come with a free manicure. Take my word and my friend Daniella's who is a Spa maniac.

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.

Since I moved to Chelsea, Serenity Spa has been my favorite place to spoil myself. Since I work in the fashion industry, every weekend I have to attend to different events. Stress, stress stress...I look forward getting my facials at Serenity Spa. I get great comments about my skin. I own it all to Serenity Spa, specially to Carmen

2
★★★★★

Since I moved to Chelsea, Serenity Spa has been my favorite place to spoil myself. Since I work in the fashion industry, every weekend I have to attend to different events. Stress, stress stress...I look forward getting my facials at Serenity Spa. I get great comments about my skin. I own it all to Serenity Spa, specially to Carmen

.

Finding a good place for facials can turn into a nightmare; like looking for the right doctor. I settled for a place in Union Square; but advised by a friend, Serenity Spa topped my list. I was difficult to schedule an appointment (they might have a special going on) but fortunately I filled a no show appointment that evening. Giuly was polite, friendly and very aware of my old treatments (not very great). I was using the wrong moisturizing making my skin dryer than it already is. I purchased a Super rich cream from dermalogica. It does miracles. I havent seen a drastic change in my skin since I was eighteen years old. Amazing.

2
★★★★★

Finding a good place for facials can turn into a nightmare; like looking for the right doctor. I settled for a place in Union Square; but advised by a friend, Serenity Spa topped my list. I was difficult to schedule an appointment (they might have a special going on) but fortunately I filled a no show appointment that evening. Giuly was polite, friendly and very aware of my old treatments (not very great). I was using the wrong moisturizing making my skin dryer than it already is. I purchased a Super rich cream from dermalogica. It does miracles. I havent seen a drastic change in my skin since I was eighteen years old. Amazing.

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I've had facials before but have been afraid of extractions due to the horror stories. But after some convincing by Judy, I'm glad I had one. She was so good, I almost did not feel a thing ! And my face really glowed afterwards. She was also very friendly & professional. Same with the receptionist (too bad I did not get her name) , she was very friendly too. \n\nWill definitely come back due to the very nice experience I had. I like feeling pampered. And mind you, I was holding a coupon. Really very professional staff.

2
★★★★★

I've had facials before but have been afraid of extractions due to the horror stories. But after some convincing by Judy, I'm glad I had one. She was so good, I almost did not feel a thing ! And my face really glowed afterwards. She was also very friendly & professional. Same with the receptionist (too bad I did not get her name) , she was very friendly too. \n\nWill definitely come back due to the very nice experience I had. I like feeling pampered. And mind you, I was holding a coupon. Really very professional staff.

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My girlfriend got an appointment for a GroupOn Facial for October since they extended their deadline. No one was rude the times a visited and called. Some people don't like to hear bad news and negotiate; instead they seemed to enjoy writing bad reviews due to this Spa being over-booked. \r\nLast week I got a GroupOn Facial at Serenity Spa. They do a great job. I went for two different services on two different days and ... after being highly recommended by my girlfriends and boyfriend (who loves spas) I give them Thumbs Up!\r\nBack on February, my girlfriend purchased three groupons for Serenity Spa and due to work; she couldn't use them all before they expire. I had gotten an awesome massage at Serenity days before, so as finding out she had two coupons left, I begged her for one. I called the spa and after realizing that they were booked I asked them to be on a waiting list ( for Sunday). Luckily I received a cancelation call on Sunday morning. My facial was outstanding by a lady called Nino. I even received testers for an exfoliant and moisturizer (I went back to purchase the exfoliant which I highly recommend, the Daily microfoliant from Dermalogica). \r\nMy girlfriend paid 50 bucks for the facial (and eye treatment) a $130 dollar package. In my receipt I saw a $25 Groupon charge and to my surprise I found out that Groupon charged Serenity Spa $25 for every facial. What a rip off. Thumbs Up Serenity for doing all these wonderful facials for 25 bucks

2
★★★★★

My girlfriend got an appointment for a GroupOn Facial for October since they extended their deadline. No one was rude the times a visited and called. Some people don't like to hear bad news and negotiate; instead they seemed to enjoy writing bad reviews due to this Spa being over-booked. \r\nLast week I got a GroupOn Facial at Serenity Spa. They do a great job. I went for two different services on two different days and ... after being highly recommended by my girlfriends and boyfriend (who loves spas) I give them Thumbs Up!\r\nBack on February, my girlfriend purchased three groupons for Serenity Spa and due to work; she couldn't use them all before they expire. I had gotten an awesome massage at Serenity days before, so as finding out she had two coupons left, I begged her for one. I called the spa and after realizing that they were booked I asked them to be on a waiting list ( for Sunday). Luckily I received a cancelation call on Sunday morning. My facial was outstanding by a lady called Nino. I even received testers for an exfoliant and moisturizer (I went back to purchase the exfoliant which I highly recommend, the Daily microfoliant from Dermalogica). \r\nMy girlfriend paid 50 bucks for the facial (and eye treatment) a $130 dollar package. In my receipt I saw a $25 Groupon charge and to my surprise I found out that Groupon charged Serenity Spa $25 for every facial. What a rip off. Thumbs Up Serenity for doing all these wonderful facials for 25 bucks

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I am not a spa lover but Serenity Spa is a great place for my facials. Judy and Nino are my girls. When it comes to my face, I am all your Serenity.

2
★★★★☆

I am not a spa lover but Serenity Spa is a great place for my facials. Judy and Nino are my girls. When it comes to my face, I am all your Serenity.

Pros: Good location, Facial thumbs up

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Serenity Spa has a beautiful environment. When I need to get away from my everyday stress, I walk to Serenity Spa for a quick massage.
In the front they offer a very clean, peaceful nail area; in the back: a Spa which offers Massages and Facials. I tried a full body Massage at their spa. It was relaxing, professional and the oils used made me fall in a deep sleep. Their quick chair massages are perfect at the end of the day.I love their Facials.
Currently, I am unemployed. Serenity adjusted their Facial prices at the beginning of the year. Now, they are still offering the same specials. I couldn't appreciate their rates any more today that I am starting my own business.

4
★★★★☆

Serenity Spa has a beautiful environment. When I need to get away from my everyday stress, I walk to Serenity Spa for a quick massage.
In the front they offer a very clean, peaceful nail area; in the back: a Spa which offers Massages and Facials. I tried a full body Massage at their spa. It was relaxing, professional and the oils used made me fall in a deep sleep. Their quick chair massages are perfect at the end of the day.I love their Facials.
Currently, I am unemployed. Serenity adjusted their Facial prices at the beginning of the year. Now, they are still offering the same specials. I couldn't appreciate their rates any more today that I am starting my own business.

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Long story short, I had the deep clean facial and left with a chunk of my skin from my nose scrapped off instead of my blackheads extracted. It eventually left a brown scar on my nose. The lady who did my facial was unprofessional - insulted my skin (saying it was too clogged and have to come more often) during the 50 min. session; which had already started. The receptionist there is also not friendly and is not attentive to customers; at least not to me. I'm not sure if it was because I came there with a purchase of a groupon or the fact that their quality of service is always that way (?). However, the only pros about this place i would say is their clean environment. Other than that, waste of money for unskilled ""professionals"" that leave you more stressed than before coming in.

0
★☆☆☆☆

Long story short, I had the deep clean facial and left with a chunk of my skin from my nose scrapped off instead of my blackheads extracted. It eventually left a brown scar on my nose. The lady who did my facial was unprofessional - insulted my skin (saying it was too clogged and have to come more often) during the 50 min. session; which had already started. The receptionist there is also not friendly and is not attentive to customers; at least not to me. I'm not sure if it was because I came there with a purchase of a groupon or the fact that their quality of service is always that way (?). However, the only pros about this place i would say is their clean environment. Other than that, waste of money for unskilled ""professionals"" that leave you more stressed than before coming in.

Pros: Clean looking

Cons: Lacking customer service; unskilled and unprofessional

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After reading some of their reviews I received a facial with Judy. She was excellent. ""Oxygen Infusion"" she suggested, after explaining in detail all the types of facials they offer.\r\nI really recommend Serenity Spa to anyone who is wondering about a place to receive facials. It was highly recommended by clients at the spa while waiting for a manicure. Their statements about their facial experiences at Serenity convinced me to try it. I am in my thirties, about time to start my antiaging facials.\r\nI will be coming back for their new Minx manicures as well; for now on this will be my place for skin care. Can't wait to try a massage ($75 great deal)

2
★★★★★

After reading some of their reviews I received a facial with Judy. She was excellent. ""Oxygen Infusion"" she suggested, after explaining in detail all the types of facials they offer.\r\nI really recommend Serenity Spa to anyone who is wondering about a place to receive facials. It was highly recommended by clients at the spa while waiting for a manicure. Their statements about their facial experiences at Serenity convinced me to try it. I am in my thirties, about time to start my antiaging facials.\r\nI will be coming back for their new Minx manicures as well; for now on this will be my place for skin care. Can't wait to try a massage ($75 great deal)

Pros: friendly, quiet environment

Cons: I wish to have Serenity next to my place

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At Serenity Spa we incourage customers to write reviews. We appreciate all your comments. Your opinions are very important to us.

2
★★★★☆

At Serenity Spa we incourage customers to write reviews. We appreciate all your comments. Your opinions are very important to us.

.

I had swedish massage and it was the worst massage ever!!! I wonder the aesthetician has ever even heard of pressure points. Basically she was just pushing my body. I couldn't believe I had to pay for any money for the horrible session. I went there to relax and it was actually STRESSFUL!!!!

0
★☆☆☆☆

I had swedish massage and it was the worst massage ever!!! I wonder the aesthetician has ever even heard of pressure points. Basically she was just pushing my body. I couldn't believe I had to pay for any money for the horrible session. I went there to relax and it was actually STRESSFUL!!!!

Pros: the place is clean.

Cons: Horrible massage

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i have been going to Serenity off and on for 2 years. They generally do an ok job, but i have found that one manicurist does a much better job than the others. So, i made an appt with her for this past Sunday. I have very little time since i have a baby at home, so i was careful to be there on time. when i arrived, i was told it would be 5 min. After 10 min (and no apology) my manicurist began to give somebody a massage and that it would only be 10 min!!! no one apologized to me, they all just looked at me, so i left. i will never return. shocked by such poor treatment.

0
★☆☆☆☆

i have been going to Serenity off and on for 2 years. They generally do an ok job, but i have found that one manicurist does a much better job than the others. So, i made an appt with her for this past Sunday. I have very little time since i have a baby at home, so i was careful to be there on time. when i arrived, i was told it would be 5 min. After 10 min (and no apology) my manicurist began to give somebody a massage and that it would only be 10 min!!! no one apologized to me, they all just looked at me, so i left. i will never return. shocked by such poor treatment.

Pros: one decent manicurist

Cons: horrifying customer service

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My roommates and I frequent Serenity Spa since our second year at FIT. Now, I live in the Upper East Side and still take a trip to get my spa treatments at Serenity. Their nail salon is neat but what i like the most: you get to do everything in one place: facials, waxing, nails, etc. They do an awesome job. They rock!

2
★★★★☆

My roommates and I frequent Serenity Spa since our second year at FIT. Now, I live in the Upper East Side and still take a trip to get my spa treatments at Serenity. Their nail salon is neat but what i like the most: you get to do everything in one place: facials, waxing, nails, etc. They do an awesome job. They rock!

Pros: Late Hours

Cons: not many locations

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Can not ask for a better place. I am a loyal customer for over three years and love everyone I have had so far. The employees are very comfortable being there and it reflects in their work and the way the express themselves

5
★★★★★

Can not ask for a better place. I am a loyal customer for over three years and love everyone I have had so far. The employees are very comfortable being there and it reflects in their work and the way the express themselves

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I have received excellent facials with well educated professionals at Serenity Spa. I was told that a plastic surgeon has join them who will be available at their spa. I have to tell my mother.

2
★★★★★

I have received excellent facials with well educated professionals at Serenity Spa. I was told that a plastic surgeon has join them who will be available at their spa. I have to tell my mother.

Pros: Skin care professionals

Cons: Can't deduct their bill it as a business expence

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Serenity Spa always offers the best facials in Chelsea. Try it. I strongly recommended this Spa to my friends.

2
★★★★★

Serenity Spa always offers the best facials in Chelsea. Try it. I strongly recommended this Spa to my friends.

Pros: Personal touch

Cons: Only one location

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Serenity Spa is exactly what you are supposed to expect from a spa; the atmosphere is perfectly designed to slow anyone down after a stressful day. Quiet, cozy private rooms combined with smooth relaxing music, friendly, polite personel; Serenity Spa has become our choice for massages. Small details like a warm green tea after your massage makes a difference when getting back to reality, like work.

2
★★★★★

Serenity Spa is exactly what you are supposed to expect from a spa; the atmosphere is perfectly designed to slow anyone down after a stressful day. Quiet, cozy private rooms combined with smooth relaxing music, friendly, polite personel; Serenity Spa has become our choice for massages. Small details like a warm green tea after your massage makes a difference when getting back to reality, like work.

Pros: upscale

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I got my gf a 50 minute shiatsu massage...she's in heaven. The place looks like a nail salon when you walk in, but don't be fooled. Great service, and the lady will be happy. :)

2
★★★★★

I got my gf a 50 minute shiatsu massage...she's in heaven. The place looks like a nail salon when you walk in, but don't be fooled. Great service, and the lady will be happy. :)

Pros: Great gift

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Serenity Spa is a great place. The Spa rooms are quiet, very clean and the background music very soothing to the cozy, warm ambience. Overwhelmed with the calmness and welcoming environment, I ended up staying for another hour (after my wonderful massage) finding myself involved on a pleasant conversation with the receptionist. Their website is easy to follow when making reservations. Thumbs up!

2
★★★★★

Serenity Spa is a great place. The Spa rooms are quiet, very clean and the background music very soothing to the cozy, warm ambience. Overwhelmed with the calmness and welcoming environment, I ended up staying for another hour (after my wonderful massage) finding myself involved on a pleasant conversation with the receptionist. Their website is easy to follow when making reservations. Thumbs up!

Pros: Service, ambience, location

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Serenity Spa brings calmness to my life; even when I only frequent once a week for Facials. The whole environment brings me tranquility to my crazy daily life (specially work stress). I consider my Serenity Spa visits as time-out. Giuly is very experienced and really understands about skin care. I have tried different facials, peels , (all recommended by Giuly) and the results are always outstanding.

2
★★★★★

Serenity Spa brings calmness to my life; even when I only frequent once a week for Facials. The whole environment brings me tranquility to my crazy daily life (specially work stress). I consider my Serenity Spa visits as time-out. Giuly is very experienced and really understands about skin care. I have tried different facials, peels , (all recommended by Giuly) and the results are always outstanding.

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My wife doesn?t miss her weekly sessions at Serenity Spa. After nagging me for over thirty minutes I joined her for a totally unexpected treatment were I knew some lady was going to massage my whole body for an hour. I was terrified until the session started and I literally passed out. One of my nicest naps ever. When I woke up and my body felt loose and relax. She could have been massaging me for hours and I probably would continue with my nap. I describe it as an awesome, relax, peaceful, serene experience with a wonderful feeling of peace afterward. I was told later by a coworker (who frequents spas) that if a massage can make you fall asleep, then that is the hell of a good massage...Mammie was my lady but I heart they are all very good.

2
★★★★★

My wife doesn?t miss her weekly sessions at Serenity Spa. After nagging me for over thirty minutes I joined her for a totally unexpected treatment were I knew some lady was going to massage my whole body for an hour. I was terrified until the session started and I literally passed out. One of my nicest naps ever. When I woke up and my body felt loose and relax. She could have been massaging me for hours and I probably would continue with my nap. I describe it as an awesome, relax, peaceful, serene experience with a wonderful feeling of peace afterward. I was told later by a coworker (who frequents spas) that if a massage can make you fall asleep, then that is the hell of a good massage...Mammie was my lady but I heart they are all very good.

Pros: great massages, open late, good reputation by friends

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I am a current Serenity Spa member. I called myself a member after my mother saw my credit card statements for the last six months. Serenity Spa has become a well-known Spa among by friends; and now my family. My mother has been visiting me more often from Boston since we sort of bonded during our Serenity Spa sessions. I love this place. Now it brings my mother closer to me every time she visits Manhattan.

2
★★★★★

I am a current Serenity Spa member. I called myself a member after my mother saw my credit card statements for the last six months. Serenity Spa has become a well-known Spa among by friends; and now my family. My mother has been visiting me more often from Boston since we sort of bonded during our Serenity Spa sessions. I love this place. Now it brings my mother closer to me every time she visits Manhattan.

Pros: Friendly customer service, organization, calm environment

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I have been told about services at Serenity Spa by co workers and goodness they were right. Finally, I made an appointment for a Facial with Judi. The facial was excellent. As a father of an esthetician I have to give a high rating to this lady at Serenity. She explained oxygen infusion so well (which sounded so complicated) and suggested to try it. I told my daughter about my facial; she agreed that oxygen is be the best addition to my skin condition after my facials; then, she got upset for not going to her (but that's another story). Serenity is a terrific Spa.

2
★★★★★

I have been told about services at Serenity Spa by co workers and goodness they were right. Finally, I made an appointment for a Facial with Judi. The facial was excellent. As a father of an esthetician I have to give a high rating to this lady at Serenity. She explained oxygen infusion so well (which sounded so complicated) and suggested to try it. I told my daughter about my facial; she agreed that oxygen is be the best addition to my skin condition after my facials; then, she got upset for not going to her (but that's another story). Serenity is a terrific Spa.

Pros: well known for great services

Cons: only one location

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I've been to Serenity Spa several times since it is so close to my apartment, and thank goodness it is! The waxing, manicure, and pedicure services are all terrific! The staff is very nice and courteous, and the ambiance is perfectly pleasant and relaxing.

2
★★★★★

I've been to Serenity Spa several times since it is so close to my apartment, and thank goodness it is! The waxing, manicure, and pedicure services are all terrific! The staff is very nice and courteous, and the ambiance is perfectly pleasant and relaxing.

Pros: services, staff, ambiance

Cons: very popular and not too big, so stay on the safe side and make an appointment if you're going during peak hours

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I just had my friend's bachelorette party at the spa. They were kind enough to stay open late for us because we had special circumstances, and they were very nice even though several members of my party came late or didn't show. There were about 12 of us but they could have easily accommodated more. As far as ""spa"" parties go, it was very reasonably priced, and they provided unlimited champagne for only $7 per person.\r\n\r\nIn response to other reviews, I think the ambience was nice and the space is welcoming. It's not a really fancy spa though. I don't know about their massage services but for my type of event it was perfect. I also didn't see any signs suggesting a required percentage of gratuity.

2
★★★★★

I just had my friend's bachelorette party at the spa. They were kind enough to stay open late for us because we had special circumstances, and they were very nice even though several members of my party came late or didn't show. There were about 12 of us but they could have easily accommodated more. As far as ""spa"" parties go, it was very reasonably priced, and they provided unlimited champagne for only $7 per person.\r\n\r\nIn response to other reviews, I think the ambience was nice and the space is welcoming. It's not a really fancy spa though. I don't know about their massage services but for my type of event it was perfect. I also didn't see any signs suggesting a required percentage of gratuity.

Pros: price, service

Cons: more of a salon than a spa

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I went to this place for a Swedish massage and a manicure / pedicure. I didn't like anything about this place - ambience, music, staff, products, or service. The masseuse was impolite and clumsy. Her mobile phone wouldn't stop ringing and she didn't even turn it off. The massage was lousy. She used some cheap lotion all over me. It stank! I'm not even sure if the sheets I lay on were clean. The manicure and pedicure were okay but it's really hard to screw something as common as this. There are signs everywhere saying 20% gratuity is compulsory. All the staff were only concerned about the tip. The girl who was doing my nails kept walking away in the midst of my service for various things. When I added a 20% tip to the total of the bill, she said ""how much for manicure/pedicure and how much for massage?"" While I had my fingernails freshly painted, she insisted I give her a breakdown. Worst experience ever and a total waste of $150! I'm still kicking myself

1
★★☆☆☆

I went to this place for a Swedish massage and a manicure / pedicure. I didn't like anything about this place - ambience, music, staff, products, or service. The masseuse was impolite and clumsy. Her mobile phone wouldn't stop ringing and she didn't even turn it off. The massage was lousy. She used some cheap lotion all over me. It stank! I'm not even sure if the sheets I lay on were clean. The manicure and pedicure were okay but it's really hard to screw something as common as this. There are signs everywhere saying 20% gratuity is compulsory. All the staff were only concerned about the tip. The girl who was doing my nails kept walking away in the midst of my service for various things. When I added a 20% tip to the total of the bill, she said ""how much for manicure/pedicure and how much for massage?"" While I had my fingernails freshly painted, she insisted I give her a breakdown. Worst experience ever and a total waste of $150! I'm still kicking myself

Pros: Location. It's close to my house.

Cons: Everything else. Pl read my review.

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Serenity has become an escape from my busy schedule. Their services were highly recommended by my girlfriend. Check it out.

2
★★★★★

Serenity has become an escape from my busy schedule. Their services were highly recommended by my girlfriend. Check it out.

Pros: recommended by my girlfriend who was told about Serenity Spa at work

Cons: no advertizement. I am in the marketing business

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Received an excellent facial from the brazilian girl there as well as very good wax done by an original brazilian girl.

2
★★★★★

Received an excellent facial from the brazilian girl there as well as very good wax done by an original brazilian girl.

Pros: Good wax techniques.

Cons: Hurt a little bit.

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Hi, I frequent Serenity Spa for over a year now ; I am very pleased with them. I couldn't find a friendlier environment with better staff. Serenity is like home for me. Their manis and pedis last forever and the Spa is very professional. I have tried other places around Chelsea and by far Serenity is the best. The Spa is also remarkably neat and the facials and massages are very good. Book Mamie for a massage on Fridays and you will see it for yourself.

2
★★★★☆

Hi, I frequent Serenity Spa for over a year now ; I am very pleased with them. I couldn't find a friendlier environment with better staff. Serenity is like home for me. Their manis and pedis last forever and the Spa is very professional. I have tried other places around Chelsea and by far Serenity is the best. The Spa is also remarkably neat and the facials and massages are very good. Book Mamie for a massage on Fridays and you will see it for yourself.

Pros: Overall I like the confidence of everyone working there. It seems that everyone knows what they are doing

Cons: Normal faults like overbooked. It is almost imposible to just walk in. Need appointments

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I thought this place was Fabulous! What a wonderful relaxing massage I got as well as the Oxygen Infused Facial. I absolutely love to look and feel good and Serenity Spa definately made me feel that way. The staff were professional and helpful (not pushy like some other places) and I left with another appointment already set. This place is high end and I will be back and I'm bringing my entourage. More ""spas"" should take note of this place and see what Serenity Spa is doing so right!! The prices were where they should be for service this good. Fabulous. 5 stars

2
★★★★★

I thought this place was Fabulous! What a wonderful relaxing massage I got as well as the Oxygen Infused Facial. I absolutely love to look and feel good and Serenity Spa definately made me feel that way. The staff were professional and helpful (not pushy like some other places) and I left with another appointment already set. This place is high end and I will be back and I'm bringing my entourage. More ""spas"" should take note of this place and see what Serenity Spa is doing so right!! The prices were where they should be for service this good. Fabulous. 5 stars

Pros: Excellent service, comfortable relaxing environment, knowledgeable staff

Cons: they're not open 24 hours!

Review Partner
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I had a very good experience with Maria. She did my manicure and pedicure wonderfully and I was most appreciative since it was after being away the summer months and I was pretty much in a mess.

2
★★★★★

I had a very good experience with Maria. She did my manicure and pedicure wonderfully and I was most appreciative since it was after being away the summer months and I was pretty much in a mess.

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Good: Great facial at Serenity Spa.What could I say: Facials are facials but I received a wonderful Chocolate Facial at Serenity Spa in Chelsea. Visiting New York City for the fifth time, I only expected the best services in hotels,

0
★☆☆☆☆

Good: Great facial at Serenity Spa.What could I say: Facials are facials but I received a wonderful Chocolate Facial at Serenity Spa in Chelsea. Visiting New York City for the fifth time, I only expected the best services in hotels,

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