Spa At the Del Monte

★★★☆☆
  • 43 N Main St

    Pittsford, NY 14534

    Map & Directions
  • 585-419-3000

3.2 5
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My daughter and her complete bridal party had hair and a pedi. My daughter also had her hair done for the wedding. My daughter had a practice run with her hair. The first stylist was so bad that she decided not to go back, but the

3
★★★★★

My daughter and her complete bridal party had hair and a pedi. My daughter also had her hair done for the wedding. My daughter had a practice run with her hair. The first stylist was so bad that she decided not to go back, but the

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Throughout my professional career, I worked in marketing and high-level event/conference planning for executives in finance. One perk was the events were always held at luxury resorts and hotels in the US and Europe, so I have been lucky

3
★★★★★

Throughout my professional career, I worked in marketing and high-level event/conference planning for executives in finance. One perk was the events were always held at luxury resorts and hotels in the US and Europe, so I have been lucky

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I WAS VIEWING THE RETAIL AREA FOR APPROXIMATELY 20 MINS., BEFORE SOMEONE APPROACHED ME. IASKED TO SEE THE FACIAL AND MASSAGE AREA, BECAUSE I WAS GOING TO BOOK IT FOR MY WEDDING PARTY. I WAS TOLD THAT I COULD NOT VIEW THE SANCTUARY AREA,UNLESS I WAS HAVING A SERVICE. I COULD NOT BELIEVE THIS RULE , PEOPLE WANT TO SEE WHAT THEY ARE SPENDING THEIR MONEY ON, AND I WAS GOING TO DROP A VERY LARGE AMOUNT OF IT THEIR WAY.. NEEDLESS TO SAY I LEFT AND FOUND ANOTHER PLACE FOR THE WEDDING SPA DAY. THAT SPA WILL BE RECIEVING A POSITIVE REVIEW

0
★☆☆☆☆

I WAS VIEWING THE RETAIL AREA FOR APPROXIMATELY 20 MINS., BEFORE SOMEONE APPROACHED ME. IASKED TO SEE THE FACIAL AND MASSAGE AREA, BECAUSE I WAS GOING TO BOOK IT FOR MY WEDDING PARTY. I WAS TOLD THAT I COULD NOT VIEW THE SANCTUARY AREA,UNLESS I WAS HAVING A SERVICE. I COULD NOT BELIEVE THIS RULE , PEOPLE WANT TO SEE WHAT THEY ARE SPENDING THEIR MONEY ON, AND I WAS GOING TO DROP A VERY LARGE AMOUNT OF IT THEIR WAY.. NEEDLESS TO SAY I LEFT AND FOUND ANOTHER PLACE FOR THE WEDDING SPA DAY. THAT SPA WILL BE RECIEVING A POSITIVE REVIEW

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So I called today to order a gift card for my wife, the rep was condescending and very obnoxious. When I asked about the prices it was like pulling teeth, then even after the bad service from the rep I was still going to order the gift card, I asked for them to send it in a plain envelope and the rep said "I can't do that, all of our envelopes have our logo on them". Seriously, someone is going to drop $200 and you can't find a plain envelope to mail a gift card in? Your company is terrible, take your high prices and stuck up attitude and go out of business, you DESERVE IT!

0
★☆☆☆☆

So I called today to order a gift card for my wife, the rep was condescending and very obnoxious. When I asked about the prices it was like pulling teeth, then even after the bad service from the rep I was still going to order the gift card, I asked for them to send it in a plain envelope and the rep said "I can't do that, all of our envelopes have our logo on them". Seriously, someone is going to drop $200 and you can't find a plain envelope to mail a gift card in? Your company is terrible, take your high prices and stuck up attitude and go out of business, you DESERVE IT!

Pros: None

Cons: Bad Customer Service

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Absolutely amazing facilities, in fact best I have ever seen...sanctuary, locker room, amenties....HOWEVER, the facilities don't matter when the massages are less than par..and that is being generous. After having had over 100 massages and working in the spa industry for years, I was less than impressed by the techniques used in both massages here. I left feeling dissapointed and needing a real massage elsewhere!
Sure, there are pros to this place such as the location, ameneties, and customer service...but in the end, you are going there for a spa service..not a friendly smile at the front desk.

1
★★☆☆☆

Absolutely amazing facilities, in fact best I have ever seen...sanctuary, locker room, amenties....HOWEVER, the facilities don't matter when the massages are less than par..and that is being generous. After having had over 100 massages and working in the spa industry for years, I was less than impressed by the techniques used in both massages here. I left feeling dissapointed and needing a real massage elsewhere!
Sure, there are pros to this place such as the location, ameneties, and customer service...but in the end, you are going there for a spa service..not a friendly smile at the front desk.

Pros: Ambience, Ameneties, Customer Service

Cons: Skill level and communication,Price

 

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