Spa Elan-Woodcliff Hotel

★★★☆☆
  • 199 Woodcliff Dr

    Fairport, NY 14450

    Map & Directions
  • 585-248-4870

About Spa Elan-Woodcliff Hotel

Hours
After Hours

Personal Services

Personal Services
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Yesterday we tried to order a $140 gift card to Spa Elan over the phone. For some unknown reason they tried to split the charge into 1 $25 payment and then double charge us the $115. Our fraud protection thankfully declined the 2 115 charges, but the 25 is still pending. After 3 calls to the credit card company and 4 to the spa, the manager Lisa claimed it was all taken care of and became hostile and hung up on me when I wasn't more excited apparently at the huge aggrevation and time waste this was trying to purchase this gift. Our bank says it is their machine that is the problem (as confirmed by one of their employees who said they've had this problem before) and we still have to call back again in 3-5 days to see if the $25 has been returned. I have no idea what their services are like, but I certainly wouldn't pay with a credit card!!

0
★☆☆☆☆

Yesterday we tried to order a $140 gift card to Spa Elan over the phone. For some unknown reason they tried to split the charge into 1 $25 payment and then double charge us the $115. Our fraud protection thankfully declined the 2 115 charges, but the 25 is still pending. After 3 calls to the credit card company and 4 to the spa, the manager Lisa claimed it was all taken care of and became hostile and hung up on me when I wasn't more excited apparently at the huge aggrevation and time waste this was trying to purchase this gift. Our bank says it is their machine that is the problem (as confirmed by one of their employees who said they've had this problem before) and we still have to call back again in 3-5 days to see if the $25 has been returned. I have no idea what their services are like, but I certainly wouldn't pay with a credit card!!

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Love love love the massage here...always leave relaxed! Julie is fantastic!

2
★★★★☆

Love love love the massage here...always leave relaxed! Julie is fantastic!

Pros: massage, facility

Cons: no in room services

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I was given a gift certificate for my birthday and took advantage of the Spa at Woodcliff. I booked a facial and a pedicure. From the time I arrived I was treated so well and pampered for over two hours. The facial was amazing and the products I bought made my skin feel so smooth and clear. I would reccomend this spa to all my friends and relatives. Great place!

2
★★★★★

I was given a gift certificate for my birthday and took advantage of the Spa at Woodcliff. I booked a facial and a pedicure. From the time I arrived I was treated so well and pampered for over two hours. The facial was amazing and the products I bought made my skin feel so smooth and clear. I would reccomend this spa to all my friends and relatives. Great place!

Pros: Conveniently located, priced right and wonderful products.

Cons: None!

 

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