Sunset Plumbing & Heating

★★★★★
  • 112 Hubbardston Pl

    Buffalo, NY 14228

    Map & Directions
  • 716-691-5619

Home Construction & Remodeling

Home Construction & Remodeling
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Had a emergency, this company answer the emergency call and show up on time. our sewer was backup into the basement , they unplug the line and clean the floor. \r
very fast service, would recommend to my friends.\r
cheryl

3
★★★★★

Had a emergency, this company answer the emergency call and show up on time. our sewer was backup into the basement , they unplug the line and clean the floor. \r
very fast service, would recommend to my friends.\r
cheryl

.

John, \r
Thanks for your quality professional serivice not only on my commmerical building also my home for over 25 years.\r
Would recommend to are friends and family.\r
Leigh R. , Williamsville

3
★★★★★

John, \r
Thanks for your quality professional serivice not only on my commmerical building also my home for over 25 years.\r
Would recommend to are friends and family.\r
Leigh R. , Williamsville

.

From Lynn of lancaster 6/4/12\r
excellent service\r
\r
" Please allow me a moment to just say how much I appreciate the time, talent, energy and expertise of John & son, David ... I have been a client of theirs for some 16 years now ...

3
★★★★★

From Lynn of lancaster 6/4/12\r
excellent service\r
\r
" Please allow me a moment to just say how much I appreciate the time, talent, energy and expertise of John & son, David ... I have been a client of theirs for some 16 years now ...

.

A service call to check my garbage disposal took 15 minutes. They suggested that I need a new unit (which I already knew). Their lowest price for a garbage disposal was 2-3X what you can buy yourself for a cheaper baseline model (they obviously also charge installation, hence, $3-400 total would have been the cost). However, if you wanted an "upper-end" disposal, then this may still seem reasonable at this point (and probably is).

Accordingly, I mentioned that I was going to by a cheaper unit, and they replied they would be willing to install it (which was $150 ?? average installation, albeit on the high end). Still no issues yet.

Then came the service charge: 15 minutes = $65.00 (for saying ??you need a new unit?). That equates to $260/hr. Unreasonable.

Whatever happened to customer service? Hint to Sunset - when you throw customers a break for a quick call - they will call you back. I guess it's all about volume in this economy.

In sum, my fault - I should have called for a quote over the phone.

Nice commission sunset.

0
★☆☆☆☆

A service call to check my garbage disposal took 15 minutes. They suggested that I need a new unit (which I already knew). Their lowest price for a garbage disposal was 2-3X what you can buy yourself for a cheaper baseline model (they obviously also charge installation, hence, $3-400 total would have been the cost). However, if you wanted an "upper-end" disposal, then this may still seem reasonable at this point (and probably is).

Accordingly, I mentioned that I was going to by a cheaper unit, and they replied they would be willing to install it (which was $150 ?? average installation, albeit on the high end). Still no issues yet.

Then came the service charge: 15 minutes = $65.00 (for saying ??you need a new unit?). That equates to $260/hr. Unreasonable.

Whatever happened to customer service? Hint to Sunset - when you throw customers a break for a quick call - they will call you back. I guess it's all about volume in this economy.

In sum, my fault - I should have called for a quote over the phone.

Nice commission sunset.

Pros: Quick - Same day arrival

Cons: Price - Customer Service

.

bin having John service us for 18 years always had great service and low prices.
very quick and quality service.nice to deal with the same plumber John Know my House and all the plumbing history what has bin going on.

2
★★★★★

bin having John service us for 18 years always had great service and low prices.
very quick and quality service.nice to deal with the same plumber John Know my House and all the plumbing history what has bin going on.

Pros: great service always frendly, explains problem and how to co

Cons: none

.

Very satisfied show up on time ! not like the promises I received in the last few days to get I plumber out to service my home. He checked the problem and gave me options for service . We chose to replace the pluged
toliet With new water saver Gerber toiliet .Flushes Great and John Even clean up after completing the Job.
Very nice.
Would recommend this company to all my freinds.

2
★★★★★

Very satisfied show up on time ! not like the promises I received in the last few days to get I plumber out to service my home. He checked the problem and gave me options for service . We chose to replace the pluged
toliet With new water saver Gerber toiliet .Flushes Great and John Even clean up after completing the Job.
Very nice.
Would recommend this company to all my freinds.

Pros: Plumbing that works finally

Cons: none

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