Hideca USA INC

★★★★☆

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Hotels & Travel
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2 Avenue of the Americas New York, NY

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The Spa at Mandarin Oriental, New York

80 Columbus Cir New York, NY

4.0833 12
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The hotel staff committed grand larceny while I was a guest at the Essex House during early 2009. They stole more than $1,000 USD in currency out of my secured luggage in my locked hotel room during a 2 week stay. The front desk turned away the NYPD during the initial investigation and it has since been turned into a formal criminal investigation. In addition, during the course of this ordeal, hotel staff inadvertently disclosed that there has been past criminal activity at the hotel. I found this revelation to be startling given the image that the hotel likes to portray.

The hotel staff has declined to reimburse or make any concessions for their theft, which has not been surprising given their tolerance for employing criminals and then looking the other way.

This hotel has declined in status and it is reflected in their cheap room rates. Others in the travel industry are aware that this hotel is a magnet of theft and other crimes and are directing their clients elsewhere.

Save yourself the time and hassle and stay at another true 4-5 star hotel in NYC that does not tolerate criminal activity. There are numerous others to choose from.

0
★☆☆☆☆

The hotel staff committed grand larceny while I was a guest at the Essex House during early 2009. They stole more than $1,000 USD in currency out of my secured luggage in my locked hotel room during a 2 week stay. The front desk turned away the NYPD during the initial investigation and it has since been turned into a formal criminal investigation. In addition, during the course of this ordeal, hotel staff inadvertently disclosed that there has been past criminal activity at the hotel. I found this revelation to be startling given the image that the hotel likes to portray.

The hotel staff has declined to reimburse or make any concessions for their theft, which has not been surprising given their tolerance for employing criminals and then looking the other way.

This hotel has declined in status and it is reflected in their cheap room rates. Others in the travel industry are aware that this hotel is a magnet of theft and other crimes and are directing their clients elsewhere.

Save yourself the time and hassle and stay at another true 4-5 star hotel in NYC that does not tolerate criminal activity. There are numerous others to choose from.

Pros: None

Cons: Crime

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Recently, I went with a friend for a pedicure, manicure and a massage and had a wonderful experience. Kristina, Michael and Brian (manager) were not only friendly but very professional making my experience enjoyable and relaxing. Two thumbs up!!

2
★★★★★

Recently, I went with a friend for a pedicure, manicure and a massage and had a wonderful experience. Kristina, Michael and Brian (manager) were not only friendly but very professional making my experience enjoyable and relaxing. Two thumbs up!!

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I just went to the new spa that opened recently in the Essex Hotel with a friend. Not only is the atmosphere welcoming and relaxing, but the staff provides fantastic, accomodating service that will put you at ease. I had manicure/pedicure from a lovely woman named Kristina who was so friendly and knowledgeable. I then went for an amazing massage by Dan who possesses a high quality of his job and the way it is provided. All in all- a beautiful relaxing day was had without feeling rushed or pressured to buy or upgrade to something I didnt need or want. Oh- and the managers cute too.

2
★★★★★

I just went to the new spa that opened recently in the Essex Hotel with a friend. Not only is the atmosphere welcoming and relaxing, but the staff provides fantastic, accomodating service that will put you at ease. I had manicure/pedicure from a lovely woman named Kristina who was so friendly and knowledgeable. I then went for an amazing massage by Dan who possesses a high quality of his job and the way it is provided. All in all- a beautiful relaxing day was had without feeling rushed or pressured to buy or upgrade to something I didnt need or want. Oh- and the managers cute too.

Pros: Great accomodations, wonderful atmosphere, friendly staff

Cons: NONE

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This is the most conveniently located beautiful hotel in Manhattan, 1 block to the bus station and 2 blocks from great shopping! opposite Madame Tussards, Hard rock cafe. This hotel is an A+ for Pet service, my dog was treated as a pampered pooch! Very friendly staff, front desk helped getting reservations at restaurants and clubs.. no waiting in line! Very beautiful contemporary styled comfortable rooms. I will only stay here every time I visit NY! (If you get a chance eat the Paninni sandwiches at Europan Cafe.. they are too die for! Europan cafe is almost in the same bldg as the hotel!

2
★★★★★

This is the most conveniently located beautiful hotel in Manhattan, 1 block to the bus station and 2 blocks from great shopping! opposite Madame Tussards, Hard rock cafe. This hotel is an A+ for Pet service, my dog was treated as a pampered pooch! Very friendly staff, front desk helped getting reservations at restaurants and clubs.. no waiting in line! Very beautiful contemporary styled comfortable rooms. I will only stay here every time I visit NY! (If you get a chance eat the Paninni sandwiches at Europan Cafe.. they are too die for! Europan cafe is almost in the same bldg as the hotel!

Pros: Centrally located! Pets are well taken care off!

Cons: Valet/ Luggage/ Bell Service take tooo much time!

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Upon arrival we asked that 2 lights that were out in the bathroom be replaced - 2 days later, after much patience and then loud yelling, someone finally arrived. The a/c vent swere spewing with dust, as if never cleaned or changed. The light sensor in the closet would click on and off every time we walked to the bathroom - even with the doors closed. It seemed that only 2 of the 4 elevators would work at any one time and the housekeeper would never leave enough towels or a floor mat, making us special order both ever day. The ironing board didn't work, the carpet was terribly frayed and the mattress - yes, on the "heavenly bed" - was so slanted and uneven that I'd roll to edge. For the price, I'd suggest finding another hotel.

1
★★★☆☆

Upon arrival we asked that 2 lights that were out in the bathroom be replaced - 2 days later, after much patience and then loud yelling, someone finally arrived. The a/c vent swere spewing with dust, as if never cleaned or changed. The light sensor in the closet would click on and off every time we walked to the bathroom - even with the doors closed. It seemed that only 2 of the 4 elevators would work at any one time and the housekeeper would never leave enough towels or a floor mat, making us special order both ever day. The ironing board didn't work, the carpet was terribly frayed and the mattress - yes, on the "heavenly bed" - was so slanted and uneven that I'd roll to edge. For the price, I'd suggest finding another hotel.

Pros: location

Cons: inadequate service, not clean

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Stayed at the Essex House using two free nights from a Westin promotion. Got a great room - huge bathroom, big windows revealed a brick wall, but well lit during the day and quiet at night.

The location is perfect. A block and a half east to 5th Avenue shopping and museums, and just a few blocks down 6th Avenue to the theater district. We took a train down to Soho, but didn't need a cab for the entire trip.

Service was excellent. The room was cleaned twice a day, the doormen and the bell stand staff were very helpful. We had breakfast at Cafe Botanica - the $26 breakfast buffet in a beautiful room with park views is a real bargain for a NYC hotel. The Journeys lounge was comfortable and elegant, with friendly staff and a good drinks menu.

2
★★★★★

Stayed at the Essex House using two free nights from a Westin promotion. Got a great room - huge bathroom, big windows revealed a brick wall, but well lit during the day and quiet at night.

The location is perfect. A block and a half east to 5th Avenue shopping and museums, and just a few blocks down 6th Avenue to the theater district. We took a train down to Soho, but didn't need a cab for the entire trip.

Service was excellent. The room was cleaned twice a day, the doormen and the bell stand staff were very helpful. We had breakfast at Cafe Botanica - the $26 breakfast buffet in a beautiful room with park views is a real bargain for a NYC hotel. The Journeys lounge was comfortable and elegant, with friendly staff and a good drinks menu.

Pros: Location

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My stay at The Westin was fabulous. My single room was quiet, and fabulously decorated. The bed was like sleeping on a cloud, and I loved the giant tub bath with phone, heated towel rack, and plush terry robes. For the money it was a terrific value. I've stayed at more expensive places and gotten much less. The staff was very cordial, even advising not to walk the park at night! Room service was reasonable and just delicious. I also loved the ammenty of having quality merchandise available in the room for purchase. I needed the DKNY hosiery! I'd return in a NY minute!

2
★★★★★

My stay at The Westin was fabulous. My single room was quiet, and fabulously decorated. The bed was like sleeping on a cloud, and I loved the giant tub bath with phone, heated towel rack, and plush terry robes. For the money it was a terrific value. I've stayed at more expensive places and gotten much less. The staff was very cordial, even advising not to walk the park at night! Room service was reasonable and just delicious. I also loved the ammenty of having quality merchandise available in the room for purchase. I needed the DKNY hosiery! I'd return in a NY minute!

Pros: COMFORTABILITY, CUISINE

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I stayed at this hotel just after Christmas. What a beautiful place. I really enjoyed my stay. The rooms were very nice and with a park view it was made even better. All the little touches that make a hotel stay great. I would definitely recommend this hotel. Plus, they had a special that included a carriage ride in central park. Even though I'd been to NY countless times, I had never done that. It was great.

2
★★★★★

I stayed at this hotel just after Christmas. What a beautiful place. I really enjoyed my stay. The rooms were very nice and with a park view it was made even better. All the little touches that make a hotel stay great. I would definitely recommend this hotel. Plus, they had a special that included a carriage ride in central park. Even though I'd been to NY countless times, I had never done that. It was great.

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I stayed at the Essex this summer and i t was the most beautiful place I have ever seen. It had a wonderful view of central park and th efood was excellent. I also made a few friends with the staff there and hopefully be coming back this new years eve.

2
★★★★★

I stayed at the Essex this summer and i t was the most beautiful place I have ever seen. It had a wonderful view of central park and th efood was excellent. I also made a few friends with the staff there and hopefully be coming back this new years eve.

Pros: beautiful

Cons: leaving

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After being married in this hotel a few months ago, I truly consider it to be the most romantic. Smaller than the Plaza, larger than a boutique, the Essex House offers it's guests the most comfy beds, terry cloth slippers (to keep) and great robes in every room. The suites are amazing and larger than most NYC apartments. Plus, there is no hotel for better dining...Cafe Botanica (great brunch) and Alaine Ducasse.

2
★★★★★

After being married in this hotel a few months ago, I truly consider it to be the most romantic. Smaller than the Plaza, larger than a boutique, the Essex House offers it's guests the most comfy beds, terry cloth slippers (to keep) and great robes in every room. The suites are amazing and larger than most NYC apartments. Plus, there is no hotel for better dining...Cafe Botanica (great brunch) and Alaine Ducasse.

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I lived at the Essex House for 3 months on business travel and have never seen such consistently POOR customer service. Notwithstanding the bell stand (who are great), the service was disgraceful. Its arguably the only hotel in Manhattan that thinks theyre doing YOU a favor when you stay there, even when theyre at a 50% vacancy rate. The only thing this hotel has going for it is the lobby and even that is outranked by other hotels. If you really want to be treated like a customer, stay at the W Court or the Ritz Carlton. You actually have a better chance of a more enjoyable stay at a Red Roof Inn! And for the record to all of you who think deep pockets and big tips count for something at this hotel, I was there on an expense account and was still treated horrendously.

0
★☆☆☆☆

I lived at the Essex House for 3 months on business travel and have never seen such consistently POOR customer service. Notwithstanding the bell stand (who are great), the service was disgraceful. Its arguably the only hotel in Manhattan that thinks theyre doing YOU a favor when you stay there, even when theyre at a 50% vacancy rate. The only thing this hotel has going for it is the lobby and even that is outranked by other hotels. If you really want to be treated like a customer, stay at the W Court or the Ritz Carlton. You actually have a better chance of a more enjoyable stay at a Red Roof Inn! And for the record to all of you who think deep pockets and big tips count for something at this hotel, I was there on an expense account and was still treated horrendously.

Cons: Rude Staff, Overpriced, Small rooms

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I think I have an objective view on hotels and I have stayed at all types all around the world and the Essex house was very pleasant. Since we used amex mileage I cannot comment on the value but the personnel at the front desk were very friendly and helpful, the room was very clean and warm. The bathroom was very nice and new and clean. Room service was great yet too expensive. The room was a bit small, but it was okay-we had a room slightly larger than the standard which probably would have been too small. The hallways and elevators are nice as well as the lobby -it is very elegant!

2
★★★★☆

I think I have an objective view on hotels and I have stayed at all types all around the world and the Essex house was very pleasant. Since we used amex mileage I cannot comment on the value but the personnel at the front desk were very friendly and helpful, the room was very clean and warm. The bathroom was very nice and new and clean. Room service was great yet too expensive. The room was a bit small, but it was okay-we had a room slightly larger than the standard which probably would have been too small. The hallways and elevators are nice as well as the lobby -it is very elegant!

Pros: bathroom, front desk personnel, location

 

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