I D Carpet Cleaners

★☆☆☆☆
  • 6 W 28th St # 3

    New York, NY 10001

    Map & Directions
  • 212-843-9464

Personal Services

Personal Services
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Do NOT use this company. I bought what they told me was carpet from a company such as Broyhill, Mohawk, etc. It is not that quality. It continues to pill (make little fuzz pieces) even after a few months. It is supposed to have a 7 year warranty. HA! They won't admit to their promise to honor that. To make matters worse, when they installed it, they moved some of my furniture into my new bathroom which had marble installed only a few weeks before. Well, you guessed it, they dragged a heavy dresser over the marble and made gouging scratches in it. They have been totally unresponsive to my requests to have it repaired, telling me continually that someone would be here to take care of it. Well, no one has come and it happened in Sept. Please warn your friends and acquaintences about this fraudulent company.

0
★☆☆☆☆

Do NOT use this company. I bought what they told me was carpet from a company such as Broyhill, Mohawk, etc. It is not that quality. It continues to pill (make little fuzz pieces) even after a few months. It is supposed to have a 7 year warranty. HA! They won't admit to their promise to honor that. To make matters worse, when they installed it, they moved some of my furniture into my new bathroom which had marble installed only a few weeks before. Well, you guessed it, they dragged a heavy dresser over the marble and made gouging scratches in it. They have been totally unresponsive to my requests to have it repaired, telling me continually that someone would be here to take care of it. Well, no one has come and it happened in Sept. Please warn your friends and acquaintences about this fraudulent company.

Pros: None

Cons: Total disregard for me as a customer, refusing to take responsibility for mistakes

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I hired ID Carpets to install carpeting in a retail space. I arranged payment and was just waiting for a date for installation. Not only did the owner not return my phone calls, when I spoke to his office, he relayed the message through them (after my fourth call to the office) that he wasn't going to install the carpeting. I asked for him to please call me and discuss this but of course he never returned my phone call. I was truly appalled. This company is very un-professional and ended up wasting a lot of time.

0
★☆☆☆☆

I hired ID Carpets to install carpeting in a retail space. I arranged payment and was just waiting for a date for installation. Not only did the owner not return my phone calls, when I spoke to his office, he relayed the message through them (after my fourth call to the office) that he wasn't going to install the carpeting. I asked for him to please call me and discuss this but of course he never returned my phone call. I was truly appalled. This company is very un-professional and ended up wasting a lot of time.

 

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