All State Private Car & Limo

★☆☆☆☆

About All State Private Car & Limo

Categories
  • Limousine Services

Transportation & Storage

Transportation & Storage
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Made a reservation to go to airport, after 15 minutes past the pick up time I called the dispatcher and he was rude, he didn't care. I went out and hailed a cab. Car showed up 20 minutes late, as I was getting into the cab. I took cab instead. Would never use again.

0
★☆☆☆☆

Made a reservation to go to airport, after 15 minutes past the pick up time I called the dispatcher and he was rude, he didn't care. I went out and hailed a cab. Car showed up 20 minutes late, as I was getting into the cab. I took cab instead. Would never use again.

Cons: LATE AND RUDE

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I called for a 4:45 a.m. pick up in lower Manhattan and called the day before and the night before to confirm and to reconfirm they had the right address. The attendants on the phone are rude and uncaring. The car never showed up at 4:45 a.m. and I called and the phone attendant was very abrupt, rude and yelled at me like it was my fault and problem. The car showed up 30 minutes late just before I was about to hop in a cab so I took the car service. The driver was slow and irritable and quite frankly not very nice partly because of the dispatchers (the driver and dispatcher did not have a good relationship). He spent 1/2 the car drive yelling back and forth with the dispatcher and wouldn't answer his phone. And he took the longest route to JFK I've seen taken! It took almost 45 minutes to get to JFK on a early Saturday morning while there was no traffic! Never again. Too much at risk to attempt to try to help a car service get to come and pick me up for me to pay them. They don't deserve my repeat business. Yes, I got there, but with sweat on my brow. When you face missing a flight and the problems one could incur with a missed flight, why should you take chances with a bad limo company who doesn't care about the customer. Go somewhere else.

1
★★☆☆☆

I called for a 4:45 a.m. pick up in lower Manhattan and called the day before and the night before to confirm and to reconfirm they had the right address. The attendants on the phone are rude and uncaring. The car never showed up at 4:45 a.m. and I called and the phone attendant was very abrupt, rude and yelled at me like it was my fault and problem. The car showed up 30 minutes late just before I was about to hop in a cab so I took the car service. The driver was slow and irritable and quite frankly not very nice partly because of the dispatchers (the driver and dispatcher did not have a good relationship). He spent 1/2 the car drive yelling back and forth with the dispatcher and wouldn't answer his phone. And he took the longest route to JFK I've seen taken! It took almost 45 minutes to get to JFK on a early Saturday morning while there was no traffic! Never again. Too much at risk to attempt to try to help a car service get to come and pick me up for me to pay them. They don't deserve my repeat business. Yes, I got there, but with sweat on my brow. When you face missing a flight and the problems one could incur with a missed flight, why should you take chances with a bad limo company who doesn't care about the customer. Go somewhere else.

Pros: nice car

Cons: not on time, driver not pleasant, dispatching services a nightmare

.

I made a reservation over 24 hours in advance, but apparently they don't understand the point of a reservation. They also don't understand the concept of customer service. Not only was the operator on duty that evening rude, unprofessional and completely unapologetic for leaving me stranded with no warning, the manager I reached the next day was incompetent, disorganized and absolutely useless. I'm still waiting for him to call me back!! DON'T waste your money on this company. You'd be better off walking!!!!

0
★☆☆☆☆

I made a reservation over 24 hours in advance, but apparently they don't understand the point of a reservation. They also don't understand the concept of customer service. Not only was the operator on duty that evening rude, unprofessional and completely unapologetic for leaving me stranded with no warning, the manager I reached the next day was incompetent, disorganized and absolutely useless. I'm still waiting for him to call me back!! DON'T waste your money on this company. You'd be better off walking!!!!

 

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