Downtown Doghouse LLC

★★★★☆
  • 168 9th Ave

    New York, NY 10011

    Map & Directions
  • 212-924-5300

About Downtown Doghouse LLC

Hours
Daily 10am-6pm

Pets & Animals

Pets & Animals
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The woman who works the front of the store, Coco is her name, I think, is very nice and friendly. I guess it is possible that my dog and I just got very unlucky and had the misfortune to get stuck with the new guy at the place. He shaved my dog completely. She is 17 weeks old and was fully groomed at 12 weeks. There is no way that she needed to be shaved. The groomer was just lazy. And then when I was visibly upset and trying to leave the place with my puppy, (no sense in freaking out since I can't glue the hair back on her, I'll just wait for it to grow out) he basically taunted me. He was laughing at me and shouted out to me to take better care of my dog. I had been at the vet last week and she told me my puppy was doing great and was very well cared for. This guy is just a lazy groomer, (if you can call him that at all) who didn't feel like doing his job, so he shaved my puppy and then acted like an ass. I have had 3 dogs growing up and an aunt who used to own a grooming business so I know the difference between a dog who is matted and needs to be shaved, and a tiny 17 week old puppy who is brushed every day and just needs a professional grooming. I will Never come here again and I will be telling everyone at my puppy play group and kindergarten, and dog walk park, and every dog owner I know in my building, to stay clear of this place. Oh, and they charged me $75.00 dollars and it was NOT an even shave job. A child could have done it. Terrible experience, and made so much worse by the snippy, hipster rotten attitude of a lazy groomer with no respect for his profession. I would have been a loyal customer for the life of my dog. But now I will do everything I can to spread the word about my terrible experience and discourage everyone I can from going here. It is a shame too b/c I understand that there is a woman who usually does the grooming and that she is great. But it's true what they say, a chain is only as strong as the weakest link and this place has a very weak link in that male "groomer." Awful, awful experience.

1
★☆☆☆☆

The woman who works the front of the store, Coco is her name, I think, is very nice and friendly. I guess it is possible that my dog and I just got very unlucky and had the misfortune to get stuck with the new guy at the place. He shaved my dog completely. She is 17 weeks old and was fully groomed at 12 weeks. There is no way that she needed to be shaved. The groomer was just lazy. And then when I was visibly upset and trying to leave the place with my puppy, (no sense in freaking out since I can't glue the hair back on her, I'll just wait for it to grow out) he basically taunted me. He was laughing at me and shouted out to me to take better care of my dog. I had been at the vet last week and she told me my puppy was doing great and was very well cared for. This guy is just a lazy groomer, (if you can call him that at all) who didn't feel like doing his job, so he shaved my puppy and then acted like an ass. I have had 3 dogs growing up and an aunt who used to own a grooming business so I know the difference between a dog who is matted and needs to be shaved, and a tiny 17 week old puppy who is brushed every day and just needs a professional grooming. I will Never come here again and I will be telling everyone at my puppy play group and kindergarten, and dog walk park, and every dog owner I know in my building, to stay clear of this place. Oh, and they charged me $75.00 dollars and it was NOT an even shave job. A child could have done it. Terrible experience, and made so much worse by the snippy, hipster rotten attitude of a lazy groomer with no respect for his profession. I would have been a loyal customer for the life of my dog. But now I will do everything I can to spread the word about my terrible experience and discourage everyone I can from going here. It is a shame too b/c I understand that there is a woman who usually does the grooming and that she is great. But it's true what they say, a chain is only as strong as the weakest link and this place has a very weak link in that male "groomer." Awful, awful experience.

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My rescued cocker mix is a real challenge to handle. He's hyper, fearful and snappy. Joanne, the groomer at Downtown Doghouse was firm, patient and, most importantly, not afraid of him. She had him behaving for her on the first visit and he got so that he would actually run in to "his" crate to await her services. The staff are very friendly at this cute little shop and they have nice high-end goodies and accessories if you are into those things. My dog's bath, clip etc was about $75.

4
★★★★☆

My rescued cocker mix is a real challenge to handle. He's hyper, fearful and snappy. Joanne, the groomer at Downtown Doghouse was firm, patient and, most importantly, not afraid of him. She had him behaving for her on the first visit and he got so that he would actually run in to "his" crate to await her services. The staff are very friendly at this cute little shop and they have nice high-end goodies and accessories if you are into those things. My dog's bath, clip etc was about $75.

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I have been bringing my dog here since they opened. He always comes out looking like a star. The premises are clean, the staff is lovely. I like that I can look in the window and see what's going on in the back.

2
★★★★★

I have been bringing my dog here since they opened. He always comes out looking like a star. The premises are clean, the staff is lovely. I like that I can look in the window and see what's going on in the back.

Pros: Attentive staff, Clean, I always get compliments on my dog's appearance

Cons: None

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My dog has been going to this shop for years and he always comes home with great haircuts. He is always treated very well and he is quite comfortable with the groomers there. In fact, he is even happy to see them.
My instructions are always carefully considered and followed. Frankly, a few times I was in a rush and I did not give the clearest direction and even then, the groomer "got it" and my dog looked great. Both my dog and I have always been treated respectfully here by all of the staff.
One of the reviews below is totally unfair. Someone complains about their dog being cut at another groomer and puts THAT in the headline for this place? Inaccurate and completely unfair.
I've had dogs for over thirty years now and I am very picky about who handles my pets. I trust this place to do a great job and they always have.

2
★★★★★

My dog has been going to this shop for years and he always comes home with great haircuts. He is always treated very well and he is quite comfortable with the groomers there. In fact, he is even happy to see them.
My instructions are always carefully considered and followed. Frankly, a few times I was in a rush and I did not give the clearest direction and even then, the groomer "got it" and my dog looked great. Both my dog and I have always been treated respectfully here by all of the staff.
One of the reviews below is totally unfair. Someone complains about their dog being cut at another groomer and puts THAT in the headline for this place? Inaccurate and completely unfair.
I've had dogs for over thirty years now and I am very picky about who handles my pets. I trust this place to do a great job and they always have.

Pros: Experienced staff who take direction well and treat pets respectfully and humanely

Cons: None

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Joanne grooms my dog and she always does an excellent job. The staff is kind, caring, and they obviously care about the animals who come in. Been going here for years and the quality is always top notch.
Everyone I have ever sent here has thanked me. Kudos to this place!

Also a great place to buy dog supplies of every sort--from treats to food to leashes to beds.

2
★★★★★

Joanne grooms my dog and she always does an excellent job. The staff is kind, caring, and they obviously care about the animals who come in. Been going here for years and the quality is always top notch.
Everyone I have ever sent here has thanked me. Kudos to this place!

Also a great place to buy dog supplies of every sort--from treats to food to leashes to beds.

Pros: Quality grooming by experienced profesionals plus caring staff

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I've tried this groomer several times over the past few years, and although not thrilled with the cuts, decided to give it another try because the Tomy Magueri groomer in the area closed it's store. Alas, it was worse than ever. Not only did they not listen to or write down ANY of the requested cut changes we provided when we dropped him off, they made my poor small dog look outright silly with uneven hair lengths in multiple places. It is literally the worst grooming my dog has ever had and will take months to to get normal again. I do not recommend anyone frequent this place.

0
★☆☆☆☆

I've tried this groomer several times over the past few years, and although not thrilled with the cuts, decided to give it another try because the Tomy Magueri groomer in the area closed it's store. Alas, it was worse than ever. Not only did they not listen to or write down ANY of the requested cut changes we provided when we dropped him off, they made my poor small dog look outright silly with uneven hair lengths in multiple places. It is literally the worst grooming my dog has ever had and will take months to to get normal again. I do not recommend anyone frequent this place.

Pros: Convenient if live in area and near Heart of Chelsea vet

Cons: Don't listen, bad cuts, expensive

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I called up the shop and told them my dog's a bit fussy and traumatized from a groomer that sliced open his belly. He was left with three staples and was on antibiotics for a week. They assured me that the groomer "specialized" in timid dogs. I was more nervous than my poor pup (a 1.5 yo Havanese). I do maintenance in between cuts myself, like brushing his teeth, clipping his nails, baths, trims, you name it! Some stuff should be left to professionals. I know how fussy he could be at times, but groomers have to know how to deal with fussy dogs, that's what they get paid to do! Anyways, dropped him off and he ended up with bleeding w/a scab by the time I brought him home. Granted, I should've checked him before leaving but I just wanted to bring him home. I called them up and at first denied even GROOMING him, then after several long pauses remembers but didn't recall cutting him. Even after telling her specifically what happened last time, she ended up cutting him right on top of the scar left by the previous groomer.

0
★☆☆☆☆

I called up the shop and told them my dog's a bit fussy and traumatized from a groomer that sliced open his belly. He was left with three staples and was on antibiotics for a week. They assured me that the groomer "specialized" in timid dogs. I was more nervous than my poor pup (a 1.5 yo Havanese). I do maintenance in between cuts myself, like brushing his teeth, clipping his nails, baths, trims, you name it! Some stuff should be left to professionals. I know how fussy he could be at times, but groomers have to know how to deal with fussy dogs, that's what they get paid to do! Anyways, dropped him off and he ended up with bleeding w/a scab by the time I brought him home. Granted, I should've checked him before leaving but I just wanted to bring him home. I called them up and at first denied even GROOMING him, then after several long pauses remembers but didn't recall cutting him. Even after telling her specifically what happened last time, she ended up cutting him right on top of the scar left by the previous groomer.

Pros: Right next to my Vet

Cons: Poor Customer Service and Untrustworthy

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I am thrilled with this place. Joanne is one of the best groomers you will ever meet. She is fast, kind, thorough, and your dog will like her. She listens to what you want and do it. My dog looks like a milliion bucks every time I pick him up. Go! You will not be sorry. I LOVE this place and my dog loves it even more.

2
★★★★★

I am thrilled with this place. Joanne is one of the best groomers you will ever meet. She is fast, kind, thorough, and your dog will like her. She listens to what you want and do it. My dog looks like a milliion bucks every time I pick him up. Go! You will not be sorry. I LOVE this place and my dog loves it even more.

Pros: Great service. Wonderful, pleasant, kind groomer who your dog will like

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The place is great. Joanne is the best groomer I've ever seen in my 21 years of owning dogs. My dog adores her (he's bitten all the others). You can imagine how I felt when my last groomer asked me not to come back because my dog was a groomers nightmare. I went to Joanne and she said he was great. The second time I went there, they had a framed picture of him on the wall. He looks like a prince when he leaves there.

2
★★★★★

The place is great. Joanne is the best groomer I've ever seen in my 21 years of owning dogs. My dog adores her (he's bitten all the others). You can imagine how I felt when my last groomer asked me not to come back because my dog was a groomers nightmare. I went to Joanne and she said he was great. The second time I went there, they had a framed picture of him on the wall. He looks like a prince when he leaves there.

Pros: EXCELLENT grooming, great selection of dog stuff.

Cons: None

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We have taken our dog to Downtown Doghouse for years. They treat our puo as if he were their own. They listen and even offer suggestions on how to best groom your dog. I have run into the owner many times on the street. She always stops to say hello and give our dog some love. This is a wonderful grooming facility, and a fun store, too.

2
★★★★★

We have taken our dog to Downtown Doghouse for years. They treat our puo as if he were their own. They listen and even offer suggestions on how to best groom your dog. I have run into the owner many times on the street. She always stops to say hello and give our dog some love. This is a wonderful grooming facility, and a fun store, too.

Pros: caring, well trained service from reception to groomer

Cons: a little pricy, but worth it

.

Without a doubt, this is one of the best grooming places I have ever used. The groomers really listen to your grooming requests and directions. Your dog is treated very kindly and humanely. My dog actaully likes to go there! And, frankly, he can be a handful to groom and he has had less than wonderful experiences at other places. My older dogs benefit from the Hydrosurge treatment. Everyone I have ever sent to this place thanks me!
And, you can also shop for cute collars, leashes, beds, sweaters, and coats here too. They also sell treats , supplements, and food, too.
Again, I cannot recommend this place enough! Your dog will thank you too!!!

2
★★★★★

Without a doubt, this is one of the best grooming places I have ever used. The groomers really listen to your grooming requests and directions. Your dog is treated very kindly and humanely. My dog actaully likes to go there! And, frankly, he can be a handful to groom and he has had less than wonderful experiences at other places. My older dogs benefit from the Hydrosurge treatment. Everyone I have ever sent to this place thanks me!
And, you can also shop for cute collars, leashes, beds, sweaters, and coats here too. They also sell treats , supplements, and food, too.
Again, I cannot recommend this place enough! Your dog will thank you too!!!

Pros: Great groomers who really listen to your directions plus cute dog stuff

Cons: None

 

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