Wireless Zone

★★★☆☆

About Wireless Zone

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Communications & Utilities

Communications & Utilities
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2.5 2
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THIS IS A PRIVATE VERIZON, not a corporate store! STAY AWAY unless you like trouble and aggravation!

I wish there was a rating of less then one star, because one star is more than they deserve!

My pregnant wife and I went to get a new phone for her. We picked one out, a smart phone, and had a reasonable interaction with the sales people.

All of this changed at first sign of trouble. The next day there was a scratch on the screen, even though there was a screen protector on.

We called the store to see what our options were. The store sales person was rude and evasive. He said we should call back. When we called back, he accused me of steling a phone case and stated that he would not help us no matter what. When confronted, he admitted that no one saw anything, but he was "told" that we must have stallen the item as it was missing at the end of the day. He was rude, obnoxious and refused to help. He upset my pregnant wife for days and accused me of stealing!

The kicker was that the scratch was only on the screen protector, as we found out later. All this a-hole had to do was try to be helpful for a second, instead of trying to weasle out of it by making baseless accusations.

As it turns out many of my friends have had similarly negative experiences, including getting over-charged, not getting help if there was a defect in the phone, etc.

STAY AWAY, unless you want to be the next person writing your story here, as management was unreachable after several requests to talk to supervisor and this is the only forum to get me heard.

1
★☆☆☆☆

THIS IS A PRIVATE VERIZON, not a corporate store! STAY AWAY unless you like trouble and aggravation!

I wish there was a rating of less then one star, because one star is more than they deserve!

My pregnant wife and I went to get a new phone for her. We picked one out, a smart phone, and had a reasonable interaction with the sales people.

All of this changed at first sign of trouble. The next day there was a scratch on the screen, even though there was a screen protector on.

We called the store to see what our options were. The store sales person was rude and evasive. He said we should call back. When we called back, he accused me of steling a phone case and stated that he would not help us no matter what. When confronted, he admitted that no one saw anything, but he was "told" that we must have stallen the item as it was missing at the end of the day. He was rude, obnoxious and refused to help. He upset my pregnant wife for days and accused me of stealing!

The kicker was that the scratch was only on the screen protector, as we found out later. All this a-hole had to do was try to be helpful for a second, instead of trying to weasle out of it by making baseless accusations.

As it turns out many of my friends have had similarly negative experiences, including getting over-charged, not getting help if there was a defect in the phone, etc.

STAY AWAY, unless you want to be the next person writing your story here, as management was unreachable after several requests to talk to supervisor and this is the only forum to get me heard.

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Friendly, knowledgeable staff is what you will find in this store. Made us aware of many discout programs available that other Verizon retailers had not. If you're a teacher be sure to check out the discouts you can get. Hardware selection not as extensive as some of the larger stores but more than enough to choose from.

4
★★★★☆

Friendly, knowledgeable staff is what you will find in this store. Made us aware of many discout programs available that other Verizon retailers had not. If you're a teacher be sure to check out the discouts you can get. Hardware selection not as extensive as some of the larger stores but more than enough to choose from.

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