Tio's Laundromat & Cleaners

★★★★☆

About Tio's Laundromat & Cleaners

Personal Services

Personal Services
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The service is good the attitude is terrible. I'm on W22nd and 7th Ave. Tio's is on W23rd Street & 8th but they refused me pickup & delivery service because I was "too far away'?

A $30 job w. 2 bags and the person who told me that made no sense. She says it takes 40min with a car -- how is that possible? And even so they're TWO Blocks away! And she wasn't very nice or convincing when she was explaining why 1 block down to 22 and 1 ave over to 7th ave was too far for her delivery person by car. Bad business practices and judgement. You'd think I was asking them to go 20 blocks not 2.

0
★☆☆☆☆

The service is good the attitude is terrible. I'm on W22nd and 7th Ave. Tio's is on W23rd Street & 8th but they refused me pickup & delivery service because I was "too far away'?

A $30 job w. 2 bags and the person who told me that made no sense. She says it takes 40min with a car -- how is that possible? And even so they're TWO Blocks away! And she wasn't very nice or convincing when she was explaining why 1 block down to 22 and 1 ave over to 7th ave was too far for her delivery person by car. Bad business practices and judgement. You'd think I was asking them to go 20 blocks not 2.

Pros: None

Cons: Refused Service for No logical reason.

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Tio's is the best laundry place ever!!! They pick up my clothes within 10 minutes of me calling them, and normally I just have to say my name and they remember where I live. The first time I actually went into their shop, they knew my roommate and me immediately! They're so nice, and they do a great job! They're not my closest laundry place, but definitely the best in Chelsea.

2
★★★★★

Tio's is the best laundry place ever!!! They pick up my clothes within 10 minutes of me calling them, and normally I just have to say my name and they remember where I live. The first time I actually went into their shop, they knew my roommate and me immediately! They're so nice, and they do a great job! They're not my closest laundry place, but definitely the best in Chelsea.

Pros: reliability and customer care

Cons: none

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I started taking my laundry and dry cleaning to Tio's after having an unpleasant experience customer-service wise at a place around the corner that was a little closer to my home. At Tio's, where I took my laundry for about 2 years before moving, I have had an excellent experience.

First of all, the people there learned my name by heart within the first couple months of my bringing things there. Then they learned my address by heart. I have no idea how they do this (I would only stop by once every 2-3 weeks or so!) but it amazed me. They even got to recognizing my voice over the phone. They deliver the laundry and even made special attempts for me to pick it up after their business hours. Their delivery guys occasionally tried to refuse my tips (I wouldn't let them of course). Basically, bottom line, these people are really nice, do a good job with the laundry, and are very personable. Also, there were a couple times when I thought a piece of laundry had gotten lost and called them -- they would look for it and in the end it always turned out to be buried somewhere in my apartment, not lost after all.

So... now that I'm moving I went to the trouble to create this user account to provide this testimonial -- seems like the best way that I can thank them for their exemplary service. I highly recommend them for all your laundry & dry cleaning needs.

2
★★★★★

I started taking my laundry and dry cleaning to Tio's after having an unpleasant experience customer-service wise at a place around the corner that was a little closer to my home. At Tio's, where I took my laundry for about 2 years before moving, I have had an excellent experience.

First of all, the people there learned my name by heart within the first couple months of my bringing things there. Then they learned my address by heart. I have no idea how they do this (I would only stop by once every 2-3 weeks or so!) but it amazed me. They even got to recognizing my voice over the phone. They deliver the laundry and even made special attempts for me to pick it up after their business hours. Their delivery guys occasionally tried to refuse my tips (I wouldn't let them of course). Basically, bottom line, these people are really nice, do a good job with the laundry, and are very personable. Also, there were a couple times when I thought a piece of laundry had gotten lost and called them -- they would look for it and in the end it always turned out to be buried somewhere in my apartment, not lost after all.

So... now that I'm moving I went to the trouble to create this user account to provide this testimonial -- seems like the best way that I can thank them for their exemplary service. I highly recommend them for all your laundry & dry cleaning needs.

Pros: Very nice customer service

Cons: None

 

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