Shoe Garden

★☆☆☆☆

About Shoe Garden

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  • Shoe Stores

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Artie's Shoe Svc

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I bought a pair of shoes for my daughter which tore after she wore them 3 or 4 times. I bought them on sale, and tried to get store credit. I called the store twice and went back to the store twice. they told me "my daughter must have ripped them on a nail". I am a person of principal and always thought that good customer service was key. I wasn't looking for my money back, I just wanted to be able to apply the money towards another pair of shoes. I was told that they would give me 15% off my next purchase. With all that time and energy wasted, being a full time working mom, next time I will shop at Zappos.

0
★☆☆☆☆

I bought a pair of shoes for my daughter which tore after she wore them 3 or 4 times. I bought them on sale, and tried to get store credit. I called the store twice and went back to the store twice. they told me "my daughter must have ripped them on a nail". I am a person of principal and always thought that good customer service was key. I wasn't looking for my money back, I just wanted to be able to apply the money towards another pair of shoes. I was told that they would give me 15% off my next purchase. With all that time and energy wasted, being a full time working mom, next time I will shop at Zappos.

Pros: cute neighborhood store, nice selection

Cons: terrible customer service no credit or exchange policy

 

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