Remix

★★★★☆

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My first time going into Remix was not a pleasant experience. I was looking for a comfortable pair of flats to buy, and was clearly expressing that i was going to make several purchases, the one employee working was in such a bad mood, and

3
★★★★★

My first time going into Remix was not a pleasant experience. I was looking for a comfortable pair of flats to buy, and was clearly expressing that i was going to make several purchases, the one employee working was in such a bad mood, and

.

I bought some boots from here and wore them twice within a week. The third day I went to put them on for work and the straps going around one shoe were broken, making them unwearable. Obviously these shoes were not made well. I went to return the pair and the manager, Ray, told me because I bought them on sale (it was a good sale, 35% off everything I believe) they couldn't be returned. Ray didn't understand that returning something because you changed your mind is different from returning something because it's poor quality and it broke within a week. I didn't want to run the risk of the other shoe's straps breaking while I'm at work without a back up pair. Ray refused to let me return the shoes but said the best he could do is have them repaired. This is nice, however, it's not what I wanted. Obviously the shoes were cheap and I can't run the risk of the straps breaking again. It's not a worry I want. I can't understand why they wouldn't just accept the shoes back and forward them back to the manufacture for a return. The excuse was store policy and they were unbending. Store policy is whatever the store makes it and the manager failed to take responsibility, saying only it was the owner's rule. When I requested they contact the owner I was told, Oh, he's in a meeting. I would not recommend shopping here. Extremely poor customer service. Low quality merchandise. Overall sketchy circumstances. Buyer beware.

0
★☆☆☆☆

I bought some boots from here and wore them twice within a week. The third day I went to put them on for work and the straps going around one shoe were broken, making them unwearable. Obviously these shoes were not made well. I went to return the pair and the manager, Ray, told me because I bought them on sale (it was a good sale, 35% off everything I believe) they couldn't be returned. Ray didn't understand that returning something because you changed your mind is different from returning something because it's poor quality and it broke within a week. I didn't want to run the risk of the other shoe's straps breaking while I'm at work without a back up pair. Ray refused to let me return the shoes but said the best he could do is have them repaired. This is nice, however, it's not what I wanted. Obviously the shoes were cheap and I can't run the risk of the straps breaking again. It's not a worry I want. I can't understand why they wouldn't just accept the shoes back and forward them back to the manufacture for a return. The excuse was store policy and they were unbending. Store policy is whatever the store makes it and the manager failed to take responsibility, saying only it was the owner's rule. When I requested they contact the owner I was told, Oh, he's in a meeting. I would not recommend shopping here. Extremely poor customer service. Low quality merchandise. Overall sketchy circumstances. Buyer beware.

Pros: decent sales, but not worth the hassle

Cons: Customer Service, Poor quality merchandise

 

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