Accurate Appliance & AC SVC

★★★☆☆
  • 2530 Boston Rd

    Bronx, NY 10467

    Map & Directions
  • 718-881-1196

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If I could give them 0 of 5 stars, I would. I have been attempting to have my refrigerator repaired under warranty with this company for over 3 weeks now. It took 3 separate promised visits before their serviceman finally showed up to even look at it. He merely adjusted the temperature dial (like I'm an idiot and hadn't tried that when my fridge was 60 degrees), and said he'd call me in the morning, which he never did. I had to call them the next afternoon, at which time they said they'd order a part. A week later, I hadn't heard anything, so I called again. They subsequently scheduled and stood me up for three separate visits, and all 4 people I spoke to who promised to look into it and call me back, never did. Today I called and insisted she put me on hold whilst calling the serviceman, since I knew she'd never call me back. She proceeded to put me on hold for over 20 minutes, and did not pick up when I hung up and called again. Truly appalling service, and complete disregard for the customer.

0
★☆☆☆☆

If I could give them 0 of 5 stars, I would. I have been attempting to have my refrigerator repaired under warranty with this company for over 3 weeks now. It took 3 separate promised visits before their serviceman finally showed up to even look at it. He merely adjusted the temperature dial (like I'm an idiot and hadn't tried that when my fridge was 60 degrees), and said he'd call me in the morning, which he never did. I had to call them the next afternoon, at which time they said they'd order a part. A week later, I hadn't heard anything, so I called again. They subsequently scheduled and stood me up for three separate visits, and all 4 people I spoke to who promised to look into it and call me back, never did. Today I called and insisted she put me on hold whilst calling the serviceman, since I knew she'd never call me back. She proceeded to put me on hold for over 20 minutes, and did not pick up when I hung up and called again. Truly appalling service, and complete disregard for the customer.

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Accurate Appliance is the best! Their customer service rep, Sherry, knows her stuff, will help you in getting your repair done quickly, correctly and will even find you the best appliance, in the event you need a new one. Honest, reliable, efficient, yes, this is all possible from an appliance repair company in New York!
Repair personnel are courteous, fast and friendly. Thanks Accruate Appliance!

2
★★★★★

Accurate Appliance is the best! Their customer service rep, Sherry, knows her stuff, will help you in getting your repair done quickly, correctly and will even find you the best appliance, in the event you need a new one. Honest, reliable, efficient, yes, this is all possible from an appliance repair company in New York!
Repair personnel are courteous, fast and friendly. Thanks Accruate Appliance!

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