Consolidated Bus Transit Inc

★★★★★

About Consolidated Bus Transit Inc

5.0 11
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the owner of CONSOLIDATED BUS COMPANY SHOULD BE ASHAME OF THE WAY HOW THEY RUN THEIR SO CALLED PROFESSIONAL BUSINESS THEY ARE FAR FROM IT. THIS HAS TO BE THE MOST UNORGANIZED BUS COMPANY EVER WHO SHOULDNT HAVE NO BUSINESS HANDLING THE CARE

3
★★★★★

the owner of CONSOLIDATED BUS COMPANY SHOULD BE ASHAME OF THE WAY HOW THEY RUN THEIR SO CALLED PROFESSIONAL BUSINESS THEY ARE FAR FROM IT. THIS HAS TO BE THE MOST UNORGANIZED BUS COMPANY EVER WHO SHOULDNT HAVE NO BUSINESS HANDLING THE CARE

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We have a special needs child whose school unfortunately has to use consolidated this year per the new DOE mandate. School started Weds. It is now Fri and we have yet to receive a call from the bus company. Today a bus showed up with 2

3
★★★★★

We have a special needs child whose school unfortunately has to use consolidated this year per the new DOE mandate. School started Weds. It is now Fri and we have yet to receive a call from the bus company. Today a bus showed up with 2

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I'm trying to communicate with them since yesterday. \r
Three times after waiting +30 min the dispatcher (option1) answered and I explained that want to know time for pickup, he insists on asking the route number??? I don't know the route

3
★★★★★

I'm trying to communicate with them since yesterday. \r
Three times after waiting +30 min the dispatcher (option1) answered and I explained that want to know time for pickup, he insists on asking the route number??? I don't know the route

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If you ever find out that this is the company your child will be using run like HELL!!! Here we are day 2 and no bus has come to pick my child up for school the worse part is that you cant get these people on the phone!!! You will get the

3
★★★★★

If you ever find out that this is the company your child will be using run like HELL!!! Here we are day 2 and no bus has come to pick my child up for school the worse part is that you cant get these people on the phone!!! You will get the

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I used this bus for 6 months with my school is 187 my bus driver jeff was really nice then today thay made us wait 55 min :-{ and when we got on the bus it had popcorn a sandwich bags and other garbage on the seats and floor!!!
like in 55

3
★★★★★

I used this bus for 6 months with my school is 187 my bus driver jeff was really nice then today thay made us wait 55 min :-{ and when we got on the bus it had popcorn a sandwich bags and other garbage on the seats and floor!!!
like in 55

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Apparently from the other review, they have some issues to resolve. That's if they even care. My criticism is with the driver of Bus #57119 who feels that he/she can park any way they want on residential streets. There are areas where

3
★★★★★

Apparently from the other review, they have some issues to resolve. That's if they even care. My criticism is with the driver of Bus #57119 who feels that he/she can park any way they want on residential streets. There are areas where

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I would give minus 10 stars if available. I've seen them run red lights, pass cars in an aggressive manner, I got sick when I was told that they transport Special Needs children and seeing the treatment that the drivers and matrons

3
★★★★★

I would give minus 10 stars if available. I've seen them run red lights, pass cars in an aggressive manner, I got sick when I was told that they transport Special Needs children and seeing the treatment that the drivers and matrons

.

On 1-10-11 bus #26269 was traveling at high ratesd of speed cutting off ambulance and passing red lights with his beacons to get through he passed the red light on howard ave and pitkin and right after took a red light at utica ave and eny

3
★★★★★

On 1-10-11 bus #26269 was traveling at high ratesd of speed cutting off ambulance and passing red lights with his beacons to get through he passed the red light on howard ave and pitkin and right after took a red light at utica ave and eny

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I saw this bus on the street and decided to call them to book for a trip that is taking place in the upcoming month. However, as I called them, they proceeded to tell me that I was calling the wrong number and gave me 4 different numbers, each time, to call and book. As I called the number given to me they, of course, redirected me to the original number I had previously called. After giving me the run-around, they finally just told me to 'leave a message'. Is this really how you treat your customers? If so, I don't want to know how the service is once you FINALLY make the booking.

0
★☆☆☆☆

I saw this bus on the street and decided to call them to book for a trip that is taking place in the upcoming month. However, as I called them, they proceeded to tell me that I was calling the wrong number and gave me 4 different numbers, each time, to call and book. As I called the number given to me they, of course, redirected me to the original number I had previously called. After giving me the run-around, they finally just told me to 'leave a message'. Is this really how you treat your customers? If so, I don't want to know how the service is once you FINALLY make the booking.

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Great Service. They have experienced Drivers who know what the are doing. Their busses are well maintained and clean. I recommed this service to anyone. Their Manager Mario Phylips Is easy to understand and is easy to work with. I like this company alot and hope to join this comapny is the future.

2
★★★★★

Great Service. They have experienced Drivers who know what the are doing. Their busses are well maintained and clean. I recommed this service to anyone. Their Manager Mario Phylips Is easy to understand and is easy to work with. I like this company alot and hope to join this comapny is the future.

Pros: PARKING,DRIVING, ARRIVAL AND DEPARTURE TIMES.

Cons: n/a

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Today, Sept 10, 2008, while going to work from Manhattan into Hoboken, NJ, I took Downing Street to get from 6th Ave to Varick St to get to the Holland Tunnel. One of these shuttles stood in my way for TEN MINUTES while waiting for a passenger. The driver even got out of the shuttle and looked at me and shrugged his shoulders. It wasn't until a school bus came behind me that the shuttle driver parked the vehicle. Why couldn't he do that when it was just me behind him? I called the dispatch office to complain and was put on hold. I held on for THREE MINUTES and then hung up hoping to find the company's web site to write a complaint. The vehicle number was 43140 and this happened at 8:20am. Since I was put on hold by a dispatch office that didn't want to deal with the complaint, I can only imagine that any complaint to management or the corporate office will just be put aside. What ever happened to courtesy, respect and just plain manners? What are the hiring practices of this company? How are the employees trained? Not only did the driver get out to shrug his shoulders as if to say, "Oh well, you have to wait." But a female associate got off the shuttle with a walker and stood on the sidewalk with it to wait for the person they were picking up to come. The female associate could have been courteous enough to ask the driver to park or drive around. There was hardly any traffic at that time going towards the Holland Tunnel nor was there a lot of traffic on 6th Ave. He could have gotten around fairly quick. I'm certainly glad that the school bus came up behind me. It was my release from being captive by this shuttle service. I did not dare to get out of my car. The driver already had an attitude, that would have made the situation worse. In companies with good customer service standards this would not be acceptable. Perhaps the employees on this shuttle need a refresher training.

0
★☆☆☆☆

Today, Sept 10, 2008, while going to work from Manhattan into Hoboken, NJ, I took Downing Street to get from 6th Ave to Varick St to get to the Holland Tunnel. One of these shuttles stood in my way for TEN MINUTES while waiting for a passenger. The driver even got out of the shuttle and looked at me and shrugged his shoulders. It wasn't until a school bus came behind me that the shuttle driver parked the vehicle. Why couldn't he do that when it was just me behind him? I called the dispatch office to complain and was put on hold. I held on for THREE MINUTES and then hung up hoping to find the company's web site to write a complaint. The vehicle number was 43140 and this happened at 8:20am. Since I was put on hold by a dispatch office that didn't want to deal with the complaint, I can only imagine that any complaint to management or the corporate office will just be put aside. What ever happened to courtesy, respect and just plain manners? What are the hiring practices of this company? How are the employees trained? Not only did the driver get out to shrug his shoulders as if to say, "Oh well, you have to wait." But a female associate got off the shuttle with a walker and stood on the sidewalk with it to wait for the person they were picking up to come. The female associate could have been courteous enough to ask the driver to park or drive around. There was hardly any traffic at that time going towards the Holland Tunnel nor was there a lot of traffic on 6th Ave. He could have gotten around fairly quick. I'm certainly glad that the school bus came up behind me. It was my release from being captive by this shuttle service. I did not dare to get out of my car. The driver already had an attitude, that would have made the situation worse. In companies with good customer service standards this would not be acceptable. Perhaps the employees on this shuttle need a refresher training.

 

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