Stuart Moore Ltd

★★★☆☆
  • 411 W Broadway

    New York, NY 10012

    Map & Directions
  • 212-941-1023

About Stuart Moore Ltd

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3.0 2
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Overpriced, and dishonest! Do NOT be fooled by the location, and fancy lighting, and venetian plaster walls!

I bought a very expensive engagment ring there five months ago, only to have the diamond move in it's setting-looks terrible. When I went back to simply have them fix the setting to what it should be, and how it was when I bought it, instead of fixing it, they tried to claim that both my wife and I were WRONG-and the diamond had not moved! It was incredible-not only refusing to fix a fault setting, but going so far as to deny there was even a problem with the ring-when the diamond, now, is no longer even, has fallen deep into its setting, which is now casting shadows on the diamond! It was incredible.
My wife and I are successful architects with great eyes for detail, and yet despite admitting they had no recollection of wht the diamond setting was like when we bought it, two salesman there basically said we were lying, and the ring hadn't changed. Why on earth we would do so, they couldn't tell us...
Do NOT waste your money there.
There are many other quality jewelry stores in the area, and ones that cannot possibly treat their customers so poorly.
I recalled afterwards some sketchy behaviour on their part when I first bought the ring, but naturally assumed nothing of it-convinced by the fancy location and all-having to do with paperwork on my diamond I bought from them which I shrugged off, but now I realize they are no better than a dishonest rip off shop in the diamond district, but in sheep's clothing!
They have ruined my wife's love of her ring, and soured it completely-she doesn't even want to wear it
anymore, we were treated so badly-this a ring she refused to ever take off and of course, meant the world to her.

Just the worst.

0
★☆☆☆☆

Overpriced, and dishonest! Do NOT be fooled by the location, and fancy lighting, and venetian plaster walls!

I bought a very expensive engagment ring there five months ago, only to have the diamond move in it's setting-looks terrible. When I went back to simply have them fix the setting to what it should be, and how it was when I bought it, instead of fixing it, they tried to claim that both my wife and I were WRONG-and the diamond had not moved! It was incredible-not only refusing to fix a fault setting, but going so far as to deny there was even a problem with the ring-when the diamond, now, is no longer even, has fallen deep into its setting, which is now casting shadows on the diamond! It was incredible.
My wife and I are successful architects with great eyes for detail, and yet despite admitting they had no recollection of wht the diamond setting was like when we bought it, two salesman there basically said we were lying, and the ring hadn't changed. Why on earth we would do so, they couldn't tell us...
Do NOT waste your money there.
There are many other quality jewelry stores in the area, and ones that cannot possibly treat their customers so poorly.
I recalled afterwards some sketchy behaviour on their part when I first bought the ring, but naturally assumed nothing of it-convinced by the fancy location and all-having to do with paperwork on my diamond I bought from them which I shrugged off, but now I realize they are no better than a dishonest rip off shop in the diamond district, but in sheep's clothing!
They have ruined my wife's love of her ring, and soured it completely-she doesn't even want to wear it
anymore, we were treated so badly-this a ring she refused to ever take off and of course, meant the world to her.

Just the worst.

Pros: fancy location

Cons: dishonest salesman

.

I could not love this place more- when i have gone in (once on my own, second with my boyfriend) the staff has been knowledgeable, friendly, not pushy, and the rings i loved there were classic and pretty. Even if he doesn't wind up going there, this was a great place to start our search and get a good foundation.

only drawback- they will not sell only their settings- you must purchase your stone here as well - I will not know prices, so i didn't put highly recommended for that reason- i just don't know the value side.

2
★★★★★

I could not love this place more- when i have gone in (once on my own, second with my boyfriend) the staff has been knowledgeable, friendly, not pushy, and the rings i loved there were classic and pretty. Even if he doesn't wind up going there, this was a great place to start our search and get a good foundation.

only drawback- they will not sell only their settings- you must purchase your stone here as well - I will not know prices, so i didn't put highly recommended for that reason- i just don't know the value side.

Pros: friendly staff, high quality, wearable rings

Cons: not sure of value

 

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