Bally Total Fitness-Brooklyn

★★☆☆☆
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  • 2032 Coney Island Avenue

    Brooklyn, NY 11223

    Map & Directions
  • 718-376-9444

Sports & Recreation

Sports & Recreation
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STAY AWAY UNLESS YOU DON'T PLAN TO CANCEL EVER!!!

ONE STAR RATING IS TOO HIGH FOR THIS BUSINESS!!

I joined Bally @ Englewood Cliffs, NJ with my wife on March of 2011. The sales person that helped us, ALLAN RAMIREZ was very swift and helpful to get us signed up. At the time, he told us we could bring a cancellation letter to him and he would take care of it. A few weeks ago we went to the location and we were told we could ONLY cancel in writing.

I called customer support today and spent over 30 minutes trying to get a representative on the line, which you can only do by asking to sign up or add a member.
The rep that picked the line ""LUIS UGALDE"" told me that even though I was the husband and the account buyer/payer, we had to send SEPARATE CERTIFIED LETTERS EACH. He even said to mail to a different address other than the one on the contract.

I called my local Bally to corroborate the address. The ""manager"" there ""ALEXIS HERNANDEZ"" said he didn't have the address and that I should call customer service. What kind of manager can't give you this kind of information??? This guy even put me on hold every two minutes, then pick the line as if he didn't know who I was or what I was talking about.
This has been BY FAR MY WORST CUSTOMER EXPERIENCE!

THEY ARE ALL TRAIN VERY WELL TO GIVE YOU THE TURN AROUND SO YOU DESIST ON CANCELLING!

BEWARE!! STAY AWAY, YOU WILL THANK ME!!

0
★☆☆☆☆

STAY AWAY UNLESS YOU DON'T PLAN TO CANCEL EVER!!!

ONE STAR RATING IS TOO HIGH FOR THIS BUSINESS!!

I joined Bally @ Englewood Cliffs, NJ with my wife on March of 2011. The sales person that helped us, ALLAN RAMIREZ was very swift and helpful to get us signed up. At the time, he told us we could bring a cancellation letter to him and he would take care of it. A few weeks ago we went to the location and we were told we could ONLY cancel in writing.

I called customer support today and spent over 30 minutes trying to get a representative on the line, which you can only do by asking to sign up or add a member.
The rep that picked the line ""LUIS UGALDE"" told me that even though I was the husband and the account buyer/payer, we had to send SEPARATE CERTIFIED LETTERS EACH. He even said to mail to a different address other than the one on the contract.

I called my local Bally to corroborate the address. The ""manager"" there ""ALEXIS HERNANDEZ"" said he didn't have the address and that I should call customer service. What kind of manager can't give you this kind of information??? This guy even put me on hold every two minutes, then pick the line as if he didn't know who I was or what I was talking about.
This has been BY FAR MY WORST CUSTOMER EXPERIENCE!

THEY ARE ALL TRAIN VERY WELL TO GIVE YOU THE TURN AROUND SO YOU DESIST ON CANCELLING!

BEWARE!! STAY AWAY, YOU WILL THANK ME!!

.

this gym is full of thiefs,everyday someone gets muged..the workers are nasty and unhelpful,and it stinks like fish,always dirty,and full of stupid self-absorbed russian kids..i am not racist,but you have to experience working out with those stupid primative uneducated russians..i extremely do not recommend it.

1
★☆☆☆☆

this gym is full of thiefs,everyday someone gets muged..the workers are nasty and unhelpful,and it stinks like fish,always dirty,and full of stupid self-absorbed russian kids..i am not racist,but you have to experience working out with those stupid primative uneducated russians..i extremely do not recommend it.

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Never risked to use swimming pool! Do NOT recommend to anyone!!!

0
★☆☆☆☆

Never risked to use swimming pool! Do NOT recommend to anyone!!!

Cons: dirty, smell like someone died in there!

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I like the Bally brand, but this gym is pitiful. Equipment is broken all the time, the gym is dirty, and the staff, no matter how polite you are is dismissive and unhelpful. My access card was giving me trouble and I kept asking them to look into it but each desk person was so lazy that they would buzz me in instead. I must've asked ten times before insisting they fix it - which by the way took ten seconds to do. Whoever runs this district should immediately come in and do something about this location. It is a real shame to the ballys brand.

1
★☆☆☆☆

I like the Bally brand, but this gym is pitiful. Equipment is broken all the time, the gym is dirty, and the staff, no matter how polite you are is dismissive and unhelpful. My access card was giving me trouble and I kept asking them to look into it but each desk person was so lazy that they would buzz me in instead. I must've asked ten times before insisting they fix it - which by the way took ten seconds to do. Whoever runs this district should immediately come in and do something about this location. It is a real shame to the ballys brand.

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1 out of 1 people found this review helpful.

.

Hey Dennis, I'm with you. This gym is disgusting. I am sick and tired of all the broken equipment and the lack of cleanliness. I tried to complain to the District Manager (because the club manager has to be deranged to allow the conditions I witnessed) but was unable to contact that person. I sent the complaints in writing to an e-mail address posted for her. This place is downright dangerous due to the number of machines that are broken and untagged. I fear for the safety of the many elderly patrons at this club. Something has to be done to correct the deficiencies. It is just wrong and shows a total lack of respect and consideration for the membership.

1
★☆☆☆☆

Hey Dennis, I'm with you. This gym is disgusting. I am sick and tired of all the broken equipment and the lack of cleanliness. I tried to complain to the District Manager (because the club manager has to be deranged to allow the conditions I witnessed) but was unable to contact that person. I sent the complaints in writing to an e-mail address posted for her. This place is downright dangerous due to the number of machines that are broken and untagged. I fear for the safety of the many elderly patrons at this club. Something has to be done to correct the deficiencies. It is just wrong and shows a total lack of respect and consideration for the membership.

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1 out of 1 people found this review helpful.

.

The gym has lots of room and great amenities (pool, steam room, free weights, active trainers, etc). However, ALL the tile in the steam room and shower areas had mold/mildew on them. It did not look like it had been cleaned in months. There are broken tiles all over the place (the pool area, the locker room, etc). There are blackened dried bits of gum that are on the floor area in the locker room and in the nautilus area. These people do not scrape it up if someone spits it or drops it on the floor. The floor area (all over the inside of this Bally's) looked like the disgusting sidewalks outside the gym. It is in a great location and easy to get to via subway or bus. But, why would you risk your health to work out in a place like this. I know it is a gym, but this is down right filthy and disgusting.

1
★☆☆☆☆

The gym has lots of room and great amenities (pool, steam room, free weights, active trainers, etc). However, ALL the tile in the steam room and shower areas had mold/mildew on them. It did not look like it had been cleaned in months. There are broken tiles all over the place (the pool area, the locker room, etc). There are blackened dried bits of gum that are on the floor area in the locker room and in the nautilus area. These people do not scrape it up if someone spits it or drops it on the floor. The floor area (all over the inside of this Bally's) looked like the disgusting sidewalks outside the gym. It is in a great location and easy to get to via subway or bus. But, why would you risk your health to work out in a place like this. I know it is a gym, but this is down right filthy and disgusting.

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1 out of 1 people found this review helpful.

.

I don't recommend this gym to anyone. Bally's may look good on commercials but it's just a clever facade to get people inside the building.

Once there, you're given the tour and urged by one or two Bally reps to sign over your life via a 2-3 year gouge membership where they charge you over $500 a year for membership which is nothing what they advertise on commercials or in advertisements in magazines or newspapers. In legalese they call this bait and switch.

Not recommended.

PROS: Lots of machines.
CONS: Unfriendly, Rude & Pushy Staff, Long Wait times for Equipment.

2
★★☆☆☆

I don't recommend this gym to anyone. Bally's may look good on commercials but it's just a clever facade to get people inside the building.

Once there, you're given the tour and urged by one or two Bally reps to sign over your life via a 2-3 year gouge membership where they charge you over $500 a year for membership which is nothing what they advertise on commercials or in advertisements in magazines or newspapers. In legalese they call this bait and switch.

Not recommended.

PROS: Lots of machines.
CONS: Unfriendly, Rude & Pushy Staff, Long Wait times for Equipment.

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.

At first I tried out their special monthly deal where it cost $19 for days and you could work out for 3 out of the 7 days. The place is great. There are many treadmills so you wouldn't have to worry about not being able to use one. They also have a variety of weight training equipment to build up my muscles and strength. The only bad thing is that you can't choose which 3 days you want to work out. Unless you want to join the yearly deal which can be pricey, this deal is good enough for people who have some time to work out.

4
★★★★☆

At first I tried out their special monthly deal where it cost $19 for days and you could work out for 3 out of the 7 days. The place is great. There are many treadmills so you wouldn't have to worry about not being able to use one. They also have a variety of weight training equipment to build up my muscles and strength. The only bad thing is that you can't choose which 3 days you want to work out. Unless you want to join the yearly deal which can be pricey, this deal is good enough for people who have some time to work out.

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I am very please with this gym, its clean, has lots of space, enough equipment for people to choose from. great classes and a great staff that is there to help from the moment you walk in

4
★★★★☆

I am very please with this gym, its clean, has lots of space, enough equipment for people to choose from. great classes and a great staff that is there to help from the moment you walk in

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