Enterprise Rent-A-Car

★★★☆☆
  • 1839 South Rd

    Wappingers Falls, NY 12590

    Map & Directions
  • 845-297-3100

About Enterprise Rent-A-Car

Categories
  • Auto Rentals
Details
  • Enterprise
Hours
M-F 7:30am-6pm, Sa-Su 9am-1pm
Year Established
  • 1957
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
Services
  • Car Rental
  • Rental Cars
  • Rent a Car
  • Van Rental
  • Auto Rental
  • Luxury Car Rental
  • Airport Pick Up
Languages
  • English

Automotive

Automotive
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rented a pickup truck from them and about 2 weeks later we received paperwork from their damages department asking us to fill out details about the accident we had with the vehicle. WE HAD NO ACCIDENT. We did take the personal insurance option so were not really worried about it but still curious as to what this was all about. called the damage department and was told that the wappingers office reported a smashed drivers side front bumper and lights and that we mentioned something about a snow pile. (this never happened, there was no conversation about any damage because there was NO damage when we returned the vehicle). Damage dept told me not to worry about it because we took the insurance, the worst that could happen is in the future we could be denied that type of rental due to prior incidents. Call me crazy but regardless of having the insurance, we wanted to straighten this out because we were not involved in any incidents. Called the wappingers office directly to speak with the girl who checked in our rental so confirm with her that we dropped it off with no damage. When questioned she said "its really not a big deal you have the insurance" .. YES IT IS A BIG DEAL!!!!! DONT RUIN MY RENTAL REPUTATION OVER SOMETHING WE DID NOT DO!!!! The girl explained that supposedly a tow truck hit the vehicle in their parking lot and she would call the corporate office so they stop bothering us. I said "I dont mind being bothered, but I do not want our name having anything to do with this" and really rudely she said "LIKE I SAID ITS NOT A BIG DEAL YOU TOOK THE INSURANCE!!!!!!!!" i called back the damage dept to let them know of my convo with the wappingers office and they advised me that they have no record of any tow truck incident or anything like that. Even the rep from the damage dept agreed that it seems like one of the employees hit something while parking or taking the vehicle to the car wash and was just trying to save their job by pushing it off on us since we had the insurance coverage, not thinking that we would really look into it or care since we did have the insurance. I would not recommend this office at all, as they are rude and unprofessional, and obviously not very trust worthy.

1
★☆☆☆☆

rented a pickup truck from them and about 2 weeks later we received paperwork from their damages department asking us to fill out details about the accident we had with the vehicle. WE HAD NO ACCIDENT. We did take the personal insurance option so were not really worried about it but still curious as to what this was all about. called the damage department and was told that the wappingers office reported a smashed drivers side front bumper and lights and that we mentioned something about a snow pile. (this never happened, there was no conversation about any damage because there was NO damage when we returned the vehicle). Damage dept told me not to worry about it because we took the insurance, the worst that could happen is in the future we could be denied that type of rental due to prior incidents. Call me crazy but regardless of having the insurance, we wanted to straighten this out because we were not involved in any incidents. Called the wappingers office directly to speak with the girl who checked in our rental so confirm with her that we dropped it off with no damage. When questioned she said "its really not a big deal you have the insurance" .. YES IT IS A BIG DEAL!!!!! DONT RUIN MY RENTAL REPUTATION OVER SOMETHING WE DID NOT DO!!!! The girl explained that supposedly a tow truck hit the vehicle in their parking lot and she would call the corporate office so they stop bothering us. I said "I dont mind being bothered, but I do not want our name having anything to do with this" and really rudely she said "LIKE I SAID ITS NOT A BIG DEAL YOU TOOK THE INSURANCE!!!!!!!!" i called back the damage dept to let them know of my convo with the wappingers office and they advised me that they have no record of any tow truck incident or anything like that. Even the rep from the damage dept agreed that it seems like one of the employees hit something while parking or taking the vehicle to the car wash and was just trying to save their job by pushing it off on us since we had the insurance coverage, not thinking that we would really look into it or care since we did have the insurance. I would not recommend this office at all, as they are rude and unprofessional, and obviously not very trust worthy.

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Enterprise Rent-a-car is very professional, courteous well staffed business. They handled my claim with my insurance company and made the process effortless. I reccomend this rental agency over all the rest

5
★★★★★

Enterprise Rent-a-car is very professional, courteous well staffed business. They handled my claim with my insurance company and made the process effortless. I reccomend this rental agency over all the rest

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Message from Enterprise Rent-A-Car

Enjoy fast and easy car rental with Enterprise Rent-A-Car at our branch in Wappingers Falls, NY. Just one of the 7,200 branches in over 30 countries helping with your car rental needs.

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