Oxford Cleaners Inc

★☆☆☆☆

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we have sent our laundry to oxford cleaners weekly for a number of years now. the majority of the staff there are so sweet and kind with the exception of the manager.

he consistently presents as grumpy and unfriendly, even to regular customers. while the other employees pick up the phone and eagerly greet us by our name, michael acts like he doesnt know us, even when i say "good morning michael, it's mrs. X." he just grunts.

after shrinking my husband's linen suit (3 inches,) there was no apology or let's find a solution that works for both of us mindset, but literally said something was wrong with the fabric. (?!!!) he acted as if it were our fault! in the end the cleaners agreed to pay for the suit but only after us having to press them on it.

i dont expect over friendliness but i do expect politeness. especially when it's someone i need to deal with on a weekly basis. why not be pleasant???

i dont get it but after 4 years, i'm taking our business elsewhere.

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★☆☆☆☆

we have sent our laundry to oxford cleaners weekly for a number of years now. the majority of the staff there are so sweet and kind with the exception of the manager.

he consistently presents as grumpy and unfriendly, even to regular customers. while the other employees pick up the phone and eagerly greet us by our name, michael acts like he doesnt know us, even when i say "good morning michael, it's mrs. X." he just grunts.

after shrinking my husband's linen suit (3 inches,) there was no apology or let's find a solution that works for both of us mindset, but literally said something was wrong with the fabric. (?!!!) he acted as if it were our fault! in the end the cleaners agreed to pay for the suit but only after us having to press them on it.

i dont expect over friendliness but i do expect politeness. especially when it's someone i need to deal with on a weekly basis. why not be pleasant???

i dont get it but after 4 years, i'm taking our business elsewhere.

Pros: rest of staff is kind and friendly

Cons: manager

 

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