Steven & Francine's Complete Automotive Repair Inc

★★★☆☆
Steven & Francine's Complete Automotive Repair. We Care About Your Car likes it's one of Ours
  • 527 W 36th St A

    New York, NY 10018

    Map & Directions
  • 212-977-5556

Automotive

Automotive
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Satisfied customer

2
★★★★☆

Satisfied customer

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Took my 2003 jeep liberty for an inspection and mark was very helpful in explaining the process and failed items. He gave me an estimate, but DID NOT pressure me to do the work at his shop. When i brought the car back to be re-inspected he put on my new license plates and was very considerate even though i had the work done at my cousins shop in nj.

2
★★★★★

Took my 2003 jeep liberty for an inspection and mark was very helpful in explaining the process and failed items. He gave me an estimate, but DID NOT pressure me to do the work at his shop. When i brought the car back to be re-inspected he put on my new license plates and was very considerate even though i had the work done at my cousins shop in nj.

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Flawless. Period. These guys do terrific work. I've been going there for 2 years. After visiting other dealerships and services and having been quoted huge sums of money for routine maintenance on my new Nissan, I went to Steve and Francine's. They came in several hundred dollars cheaper, and the car is completely solid all the time. I feel safe driving it and that's what's most important. Seems to me that the mechanics are skilled in the services terrific.

5
★★★★★

Flawless. Period. These guys do terrific work. I've been going there for 2 years. After visiting other dealerships and services and having been quoted huge sums of money for routine maintenance on my new Nissan, I went to Steve and Francine's. They came in several hundred dollars cheaper, and the car is completely solid all the time. I feel safe driving it and that's what's most important. Seems to me that the mechanics are skilled in the services terrific.

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I took the car in for a routine annual DMV inspection. As long as I was there, I asked for an oil change and lube. Unlike nearly every other place, which charges a flat fee, Steven & Francine's charged me a flat fee PLUS labor for the job (not including the inspection). When I saw the bill, I told him that it was bush league to do that but since I was in a hurry I wasn't going to make a stink. The look I got back looked like he knew I had caught him trying to see if I would notice. He tried to offer me a deal for the next time I came in, but I told him I wouldn't be back because of the above experience.

0
★☆☆☆☆

I took the car in for a routine annual DMV inspection. As long as I was there, I asked for an oil change and lube. Unlike nearly every other place, which charges a flat fee, Steven & Francine's charged me a flat fee PLUS labor for the job (not including the inspection). When I saw the bill, I told him that it was bush league to do that but since I was in a hurry I wasn't going to make a stink. The look I got back looked like he knew I had caught him trying to see if I would notice. He tried to offer me a deal for the next time I came in, but I told him I wouldn't be back because of the above experience.

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We first found Steven & Francine's when we belatedly noticed that our inspection sticker was about to be out of date & went to the yellow pages. Mark (our contact) helped us right away and did what was needed to get us on the road. He explained other stuff that needed to be done but did not pressure us in any way. We drive an old car and early in the year decided to do some major repairs to keep the car going for hopefully a couple of years. Just last week the egine problem light alerted us that there was a problem. Mark took the car through all the tests needed to ascertain just what the problem was, fixed the problem and, amazingly refused to bill us! Unbeliveable! Ask for Mark.

2
★★★★★

We first found Steven & Francine's when we belatedly noticed that our inspection sticker was about to be out of date & went to the yellow pages. Mark (our contact) helped us right away and did what was needed to get us on the road. He explained other stuff that needed to be done but did not pressure us in any way. We drive an old car and early in the year decided to do some major repairs to keep the car going for hopefully a couple of years. Just last week the egine problem light alerted us that there was a problem. Mark took the car through all the tests needed to ascertain just what the problem was, fixed the problem and, amazingly refused to bill us! Unbeliveable! Ask for Mark.

Pros: Walks the extra mile

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My experience was very positive, Mark was helpful and honest about my vechile needs and did not push to have work done immedicately that could be put off for a while, which was a refreshing change from what I have experienced at other dealers.

2
★★★★☆

My experience was very positive, Mark was helpful and honest about my vechile needs and did not push to have work done immedicately that could be put off for a while, which was a refreshing change from what I have experienced at other dealers.

Pros: Pleasant and reliable, very honest about issues with vechile

Cons: I did not have any

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I was traveling to a business meeting from Long Island to NYC and noticed when arriving in Manhattan - i end up blowing flat tire (due to the wonderful roads of Manhattan.). i had no one to call and all i could think of at the moment was to looked on my GPS for the nearest auto repair shop. Once i found it i called "Steven and Francine's Auto Repair". The owner (Steve) picked up the phone and i explained my situation that i had a flat tire and with a spare that was completely flat and i was stuck on 45th St and 6th Ave - and needed to be @ meeting that was of urgency. Steve said what kind of car you have, and i said a Toyota Camry '10 and ask what type of tire it is... after explain it all he said sit tight and don't worry i will bring the tow truck to you to change your tire and put on a new on. He didn't charge anything extra other than the tire expense which by the way was more reasonable then a dealer and most tire shops. WOW! thats all i can say what service!!!

I never imaged when calling that they would come to my location and fix the tire for me.

Thank you STEVE AND FRANCINE FOR AN AMAZING SERVICE!!
TOP NOTCH!!!!

Because of him i landed the account of a life time WOW!!!

Thanks!
ASG1202

5
★★★★★

I was traveling to a business meeting from Long Island to NYC and noticed when arriving in Manhattan - i end up blowing flat tire (due to the wonderful roads of Manhattan.). i had no one to call and all i could think of at the moment was to looked on my GPS for the nearest auto repair shop. Once i found it i called "Steven and Francine's Auto Repair". The owner (Steve) picked up the phone and i explained my situation that i had a flat tire and with a spare that was completely flat and i was stuck on 45th St and 6th Ave - and needed to be @ meeting that was of urgency. Steve said what kind of car you have, and i said a Toyota Camry '10 and ask what type of tire it is... after explain it all he said sit tight and don't worry i will bring the tow truck to you to change your tire and put on a new on. He didn't charge anything extra other than the tire expense which by the way was more reasonable then a dealer and most tire shops. WOW! thats all i can say what service!!!

I never imaged when calling that they would come to my location and fix the tire for me.

Thank you STEVE AND FRANCINE FOR AN AMAZING SERVICE!!
TOP NOTCH!!!!

Because of him i landed the account of a life time WOW!!!

Thanks!
ASG1202

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The guy that works there yelled at me when I was 20 minutes late picking up my car. He got me so flustered that I left my grocery bags there. They are supposed to close at 6pm and I said I'd be there around 5pm. When I showed up at 5:20, he yelled at me cause he wanted to get out and close the shop early. I should have just left without paying him the $365 he overcharged me.?

0
★☆☆☆☆

The guy that works there yelled at me when I was 20 minutes late picking up my car. He got me so flustered that I left my grocery bags there. They are supposed to close at 6pm and I said I'd be there around 5pm. When I showed up at 5:20, he yelled at me cause he wanted to get out and close the shop early. I should have just left without paying him the $365 he overcharged me.?

Cons: Rude and overpriced

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These guys are rude. The guy that works there yelled at me when I was 20 minutes late picking up my car. He got me so flustered that I left my grocery bags there. They are supposed to close at 6pm and I said I'd be there around 5pm. When I showed up at 5:20, he yelled at me cause he wanted to get out and close the shop early. I should have just left without paying him the $365 he overcharged me.??

1
★☆☆☆☆

These guys are rude. The guy that works there yelled at me when I was 20 minutes late picking up my car. He got me so flustered that I left my grocery bags there. They are supposed to close at 6pm and I said I'd be there around 5pm. When I showed up at 5:20, he yelled at me cause he wanted to get out and close the shop early. I should have just left without paying him the $365 he overcharged me.??

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I AM VERY UNHAPPY WITH THIS SHOP.
After getting into a car accident and them taking my car in for fixing. I get the car back which looked okay cosmetically.
There was an uneven gap between my bumper and the headlight unit. The part they used on my car was not ORIGINAL BMW PARTS. I paid a total of $7000 and GOT RIPPED OFF.
The grill of the car fell of in the first 2 weeks i had the car back. The corner lights started to fall off and when i decided to get a replacement ORIGINAL CLEAR CORNERS they did not fit the
light fixture that this shopped used because they gave me some bootleg product. The bummer started to drop more and more and is completely unexceptable. And last but not least the plastic parts that was replaced under the hood has all started to crack. I took my friends word that this was the shop to go to. NEVER EVER AGAIN, DO NOT BRING YOUR CAR HERE, UNLESS YOU LIKE GETTING RIPPED OFF.

1
★☆☆☆☆

I AM VERY UNHAPPY WITH THIS SHOP.
After getting into a car accident and them taking my car in for fixing. I get the car back which looked okay cosmetically.
There was an uneven gap between my bumper and the headlight unit. The part they used on my car was not ORIGINAL BMW PARTS. I paid a total of $7000 and GOT RIPPED OFF.
The grill of the car fell of in the first 2 weeks i had the car back. The corner lights started to fall off and when i decided to get a replacement ORIGINAL CLEAR CORNERS they did not fit the
light fixture that this shopped used because they gave me some bootleg product. The bummer started to drop more and more and is completely unexceptable. And last but not least the plastic parts that was replaced under the hood has all started to crack. I took my friends word that this was the shop to go to. NEVER EVER AGAIN, DO NOT BRING YOUR CAR HERE, UNLESS YOU LIKE GETTING RIPPED OFF.

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Not happy with the exorbitant estimate.

0
★☆☆☆☆

Not happy with the exorbitant estimate.

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-exorbitant estimate. Went elsewhere, paid far less. --------------------------------------------------------------------------------------------------------------

1
★☆☆☆☆

-exorbitant estimate. Went elsewhere, paid far less. --------------------------------------------------------------------------------------------------------------

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Knowledgeable and Trustworthy Shop. I recently visited the shop with my BMW and immediately felt very comfortable with them. They spent extra time to find the problem with my cooling system. They checked the rest of my vehicle for free and let me come take a look for myself, no other shop has ever invited me to take a look at anything. Great job and their estimate was exactly what I paid with no hitches. They definitely qualify as professionals in their industry.

Jim Smart, CPA.

5
★★★★★

Knowledgeable and Trustworthy Shop. I recently visited the shop with my BMW and immediately felt very comfortable with them. They spent extra time to find the problem with my cooling system. They checked the rest of my vehicle for free and let me come take a look for myself, no other shop has ever invited me to take a look at anything. Great job and their estimate was exactly what I paid with no hitches. They definitely qualify as professionals in their industry.

Jim Smart, CPA.

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I didn't realize my inspection sticker was about to expire until the day before it was up. Of course this was Sunday morning. I did a search and couldn't find a single shop to get an inspection. When I called Steven and Francine's amazingly somone picked up the phone! I was able to make an appointment for first thing the next morning. By noon on Monday I had a brand new inspection sticker! Great place!

2
★★★★★

I didn't realize my inspection sticker was about to expire until the day before it was up. Of course this was Sunday morning. I did a search and couldn't find a single shop to get an inspection. When I called Steven and Francine's amazingly somone picked up the phone! I was able to make an appointment for first thing the next morning. By noon on Monday I had a brand new inspection sticker! Great place!

Pros: they answer the phone on Sunday!

Cons: not on this experience

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I own a vintage Mustang and went in to see them a few years ago about doing work on my car. Based on the number of vintage cars they had in the shop, I figured they must know what they're doing if people trust them. After having my car for almost a month and not being able to give me an estimate on the cost, I took the car back.

0
★☆☆☆☆

I own a vintage Mustang and went in to see them a few years ago about doing work on my car. Based on the number of vintage cars they had in the shop, I figured they must know what they're doing if people trust them. After having my car for almost a month and not being able to give me an estimate on the cost, I took the car back.

Pros: Will make you feel they can handle your job

Cons: Once they have you on the hook, they will invent problems

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for the past month or so, i've been hearing a strange noise from the engine and noticed the suv was not handling the same. i brought the vehicle to the dealer and after a hefty bill, the problem was still not solved. a co-worker reccommended Steven and Francine's Complete Auto on 36th street and i decided to give them a shot. i drove in without an appointment, and they took my vehicle in. they were friendly, polite, and accomodating to my schedule( i work unusal hours). not only did they solve my problem, but they were kind enough to explain it to me in laments terms. and the bill was Very reasonable as opposed to the dealer who took my money and did not solve my problem. i would highly reccommend this auto repair shop to everyone!!! The staff was knowledgeable, polite and accomodating. Never again will i use a dealer repair. Steven and Francine's Complete Auto has my business.

2
★★★★★

for the past month or so, i've been hearing a strange noise from the engine and noticed the suv was not handling the same. i brought the vehicle to the dealer and after a hefty bill, the problem was still not solved. a co-worker reccommended Steven and Francine's Complete Auto on 36th street and i decided to give them a shot. i drove in without an appointment, and they took my vehicle in. they were friendly, polite, and accomodating to my schedule( i work unusal hours). not only did they solve my problem, but they were kind enough to explain it to me in laments terms. and the bill was Very reasonable as opposed to the dealer who took my money and did not solve my problem. i would highly reccommend this auto repair shop to everyone!!! The staff was knowledgeable, polite and accomodating. Never again will i use a dealer repair. Steven and Francine's Complete Auto has my business.

Pros: hours of operation, knowledgeable, friendly, clean and state of the art

Cons: none observed

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Overall a good expereince. Guys at this place clearly know what they are talking about. Brought my car to the dealer a few months ago for a problem, supposedly they fixed it. Then my car broke down, S&F was the closest shop so I got towed there. These guys were able to CORRECTLY diagnose my car and actualy fix it without breaking my bank. Everyone was nice and I got lots of updates while the car was being diagnosed and repaired. Would definitely bring my car back.

2
★★★★☆

Overall a good expereince. Guys at this place clearly know what they are talking about. Brought my car to the dealer a few months ago for a problem, supposedly they fixed it. Then my car broke down, S&F was the closest shop so I got towed there. These guys were able to CORRECTLY diagnose my car and actualy fix it without breaking my bank. Everyone was nice and I got lots of updates while the car was being diagnosed and repaired. Would definitely bring my car back.

Pros: knowledgeable mechanics

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I have been taking my car to S&F's for about three years (old plce in the 60s and new place in the 30's) and have always been met with great service. The folks are always very nice and typically everying gets done in timely and complete fashion. The only downside is that the rates are really not much less than what you would pay at the dealer, but I haven't found their service to be anything less than what I would get at a dealer anyway and it's rarely a problem to get an appointment (which can be a huge plus if you've ever tried getting one at a dealer in the city). I would recommend to anyone needing speedy and efficient service in the city.

2
★★★★☆

I have been taking my car to S&F's for about three years (old plce in the 60s and new place in the 30's) and have always been met with great service. The folks are always very nice and typically everying gets done in timely and complete fashion. The only downside is that the rates are really not much less than what you would pay at the dealer, but I haven't found their service to be anything less than what I would get at a dealer anyway and it's rarely a problem to get an appointment (which can be a huge plus if you've ever tried getting one at a dealer in the city). I would recommend to anyone needing speedy and efficient service in the city.

Pros: Easy to get and appointment, quick and typically thorough

Cons: Not much cheaper than going to the dealer

 

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