Henderson Heating

★☆☆☆☆

About Henderson Heating

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I was a tenant for someone who used Henderson Heating as their service provider. There were only 3 occassions where the landlord was absent that I had to deal with Henderson directly and all three times the company was terribly dismissive.

The second time I had an issue, I had to call the company numerous times just to find out if the account had been serviced (I was working all day, had left my doors UNLOCKED, and still never received a call to say whether they were coming, had come, had fixed the issue - NOTHING).

The latest time I had to deal with them I was told to call back at a specific time. When I did, I got the answering machine. I left a message, but did not receive a call back. After calling a few more times with the same result, I stopped leaving messages.

I'm glad I'm not having a heating emergency! I don't understand how a heating company doesn't answer their phones in the middle of winter.

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★☆☆☆☆

I was a tenant for someone who used Henderson Heating as their service provider. There were only 3 occassions where the landlord was absent that I had to deal with Henderson directly and all three times the company was terribly dismissive.

The second time I had an issue, I had to call the company numerous times just to find out if the account had been serviced (I was working all day, had left my doors UNLOCKED, and still never received a call to say whether they were coming, had come, had fixed the issue - NOTHING).

The latest time I had to deal with them I was told to call back at a specific time. When I did, I got the answering machine. I left a message, but did not receive a call back. After calling a few more times with the same result, I stopped leaving messages.

I'm glad I'm not having a heating emergency! I don't understand how a heating company doesn't answer their phones in the middle of winter.

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I had appointment with Mr. Henderson on a late Friday afternoon for him to give me an estimate for installation of new exhaust pipe for the hot water heater. I called a few hours before appointment to confirm it, and the secretary told me he wont be able to make it until sometime the day after, and promised that hell call back. The next day, after not hearing from Mr. Henderson, I called again and left another message for him to call back. He never did. I ended up hiring someone else.

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★☆☆☆☆

I had appointment with Mr. Henderson on a late Friday afternoon for him to give me an estimate for installation of new exhaust pipe for the hot water heater. I called a few hours before appointment to confirm it, and the secretary told me he wont be able to make it until sometime the day after, and promised that hell call back. The next day, after not hearing from Mr. Henderson, I called again and left another message for him to call back. He never did. I ended up hiring someone else.

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