Cafe Metro

★★★☆☆

Food

Food
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3.0 2
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This pre-made sandwiches are very good. Their pizza is one of my favorites. Their salads are the best for price and content. On-line ordering is quick and easy.

5
★★★★★

This pre-made sandwiches are very good. Their pizza is one of my favorites. Their salads are the best for price and content. On-line ordering is quick and easy.

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To begin, this location has the worst service I have ever encountered in Manhattan. Repeadedly, my phone orders were sent wrong...to the point of sheer frustration. Eventually, I was drawn to ordering online since my phone orders were always sent wrong. One order online led to my email box being flooded daily with menu, daily or coupon specials. I then had to request, daily removal from these emails, via their electronic removal. Somehow their system would not recognize these requests and I would still recieve daily emails. At this point, thoroughly frustrated, I was subjected to threatening legal action in order to get the emails to stop. I was contacted by three different people from the company who all assured me the emails would stop. And they did...for about 3 months...and then started again. After getting them to stop again after another week of frustrating contact back and forth and renewed threat of legal action, I felt I was finally in the clear. After all of this, I decided to take a break from this company which I used to order from all the time and even introduced as a great take out place to my co-workers in our new office location. After too many mistakes in my orders and frustrating service, I took a long break. Then one day, many months later, I decided to give them one more try. I ordered what used to be my favorite roast beef sandwich from them for lunch. Unfortunately, to my disappointment and disgust, it was all gristle and fat and I almost lost my stomach at my desk. Needless to say, that was the last time I ordered from this Cafe Metro. I even recommended to others in my office that it may be unwise to do the same. This was over 6 months ago. To my dismay, a newer employee in our office ordered a cup of coffee today from them and after drinking half of it and going to drain the contents later to dispose of it, she found a HUGE DEAD INSECT in it!! Please be advised that this is not a place that I or my company will ever order from again!!

0
★☆☆☆☆

To begin, this location has the worst service I have ever encountered in Manhattan. Repeadedly, my phone orders were sent wrong...to the point of sheer frustration. Eventually, I was drawn to ordering online since my phone orders were always sent wrong. One order online led to my email box being flooded daily with menu, daily or coupon specials. I then had to request, daily removal from these emails, via their electronic removal. Somehow their system would not recognize these requests and I would still recieve daily emails. At this point, thoroughly frustrated, I was subjected to threatening legal action in order to get the emails to stop. I was contacted by three different people from the company who all assured me the emails would stop. And they did...for about 3 months...and then started again. After getting them to stop again after another week of frustrating contact back and forth and renewed threat of legal action, I felt I was finally in the clear. After all of this, I decided to take a break from this company which I used to order from all the time and even introduced as a great take out place to my co-workers in our new office location. After too many mistakes in my orders and frustrating service, I took a long break. Then one day, many months later, I decided to give them one more try. I ordered what used to be my favorite roast beef sandwich from them for lunch. Unfortunately, to my disappointment and disgust, it was all gristle and fat and I almost lost my stomach at my desk. Needless to say, that was the last time I ordered from this Cafe Metro. I even recommended to others in my office that it may be unwise to do the same. This was over 6 months ago. To my dismay, a newer employee in our office ordered a cup of coffee today from them and after drinking half of it and going to drain the contents later to dispose of it, she found a HUGE DEAD INSECT in it!! Please be advised that this is not a place that I or my company will ever order from again!!

Cons: unsanitary, uncooperative, incorrect orders

 

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