Trophy Depot

★★★☆☆
  • 1750 Plaza Ave

    New Hyde Park, NY 11040

    Map & Directions
  • 516-775-2402

About Trophy Depot

Hours
By appointment

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Apparently nobody that has reviewed this has used the customer service line. I was hung up on 3 times! They interrupeted constantly and were totally rude and unprofessional. When I got hung up on the first time I called back and got the same rep, when I called him on it he hung up on me again. Called back again talked to another individual and when I asked to speak to the supervisor she hung up on me. I called back again explained the situation, she just cut me off and asked for my order # no apology or empathy just rudeness. I will never ever use this place again and I will encourage everyone I know to do the same. oh and my order was late and I did not recieve it in time for my girls last soccer game.
BIG DISSAPPOINTMENT CUSTOMER SERVICE SUCKS!!!!!

1
★☆☆☆☆

Apparently nobody that has reviewed this has used the customer service line. I was hung up on 3 times! They interrupeted constantly and were totally rude and unprofessional. When I got hung up on the first time I called back and got the same rep, when I called him on it he hung up on me again. Called back again talked to another individual and when I asked to speak to the supervisor she hung up on me. I called back again explained the situation, she just cut me off and asked for my order # no apology or empathy just rudeness. I will never ever use this place again and I will encourage everyone I know to do the same. oh and my order was late and I did not recieve it in time for my girls last soccer game.
BIG DISSAPPOINTMENT CUSTOMER SERVICE SUCKS!!!!!

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This company is happy to take your moneyand send you junk. I placed an order for over $800 and when I got it we were missing 3 trophies, 15 engravings, and they placed insert stickers in teh wrong place.

I called to get it fixed and was told I was going to get the replacement stuff in 2 days. 2 days later when I called them back tehy said "oh it is still in our shipping department" I requesed that they ship it next day air so i have it in time for my event and was told "oh we do not have anyone here taht can authorize that because they are unloading a truck and cant be botherd by customers right now."

WTF kids of service is that? I am going to Crown Awards even if it cost more.

1
★☆☆☆☆

This company is happy to take your moneyand send you junk. I placed an order for over $800 and when I got it we were missing 3 trophies, 15 engravings, and they placed insert stickers in teh wrong place.

I called to get it fixed and was told I was going to get the replacement stuff in 2 days. 2 days later when I called them back tehy said "oh it is still in our shipping department" I requesed that they ship it next day air so i have it in time for my event and was told "oh we do not have anyone here taht can authorize that because they are unloading a truck and cant be botherd by customers right now."

WTF kids of service is that? I am going to Crown Awards even if it cost more.

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I run the phys ed department at a private school and we use Trophy Depot for all of our athletics awards - basketball trophies,hockey trophies, soccer and baseball trophies, and we get track and field medals from them, too. Each year for the last 5 years, one huge order in September. Easy as pie.

2
★★★★★

I run the phys ed department at a private school and we use Trophy Depot for all of our athletics awards - basketball trophies,hockey trophies, soccer and baseball trophies, and we get track and field medals from them, too. Each year for the last 5 years, one huge order in September. Easy as pie.

Pros: huge selection, easy process

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I was hesitant to buy trophies online when I started coaching my son's baseball league, but I'm so glad I did.
The folks and Trophy Depot were really helpful with me in sorting out what my team trophies should say (we went with player name, team name, town name and the year). I went over my 50 letters of free engraving on a few of the trophies, but the extra letters were reasonably priced and my baseball trophies shipped for free, so that more than made up for the few dollars I spent on the long names. Trophy Depot has many, many styles to choose from, which was nice. I really don't have much bad to say, except that I had to pay for a few letters, and to be fair - other companies make you pay for all of them.

2
★★★★☆

I was hesitant to buy trophies online when I started coaching my son's baseball league, but I'm so glad I did.
The folks and Trophy Depot were really helpful with me in sorting out what my team trophies should say (we went with player name, team name, town name and the year). I went over my 50 letters of free engraving on a few of the trophies, but the extra letters were reasonably priced and my baseball trophies shipped for free, so that more than made up for the few dollars I spent on the long names. Trophy Depot has many, many styles to choose from, which was nice. I really don't have much bad to say, except that I had to pay for a few letters, and to be fair - other companies make you pay for all of them.

Pros: shipment came on time, looks great

Cons: went over my 50 letters of free engraving.

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I ordered ballet medals for my school's recital ...the medals came on beautiful pink ribbons a few days after I ordered them. The girls loved them! Will definitely buy from Trophy Depot again next year.

2
★★★★★

I ordered ballet medals for my school's recital ...the medals came on beautiful pink ribbons a few days after I ordered them. The girls loved them! Will definitely buy from Trophy Depot again next year.

Pros: Order Came on Time, Beautiful Ribbons

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I've been ordering from Trophy Depot for the past 3 years after switching from another big trophy shop - listen:

1) low price guarantee they HONOR 100% of the time

2) selection - they have something like 80 column choices and dozens of ribbons for medals, get exactly what you want for your team

3) free ship above $95 - also great deals on rush shipping if you're in a bind

4) customer service is open super late year round if you need help or have questions

Free catalogs too and they email you awesome coupons year round. Check 'em out for your next trophy and awards order.

2
★★★★★

I've been ordering from Trophy Depot for the past 3 years after switching from another big trophy shop - listen:

1) low price guarantee they HONOR 100% of the time

2) selection - they have something like 80 column choices and dozens of ribbons for medals, get exactly what you want for your team

3) free ship above $95 - also great deals on rush shipping if you're in a bind

4) customer service is open super late year round if you need help or have questions

Free catalogs too and they email you awesome coupons year round. Check 'em out for your next trophy and awards order.

Pros: personalized service, low price guarantee

Cons: can't think of any

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can't beat the prices, super fast and free ground ship with lowest free shipping threshold. Thanks guys for another winning year!

2
★★★★★

can't beat the prices, super fast and free ground ship with lowest free shipping threshold. Thanks guys for another winning year!

Pros: low price guarantee, free shipping

Cons: none

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I will never shop at Trophy Depot again because of their terrible customer service.

I ordered a large quantity of trophies for two soccer teams. The company made an error on two of the trophies (the errors were theirs) and would not send replacement trophies. If they make the error, they should replace the items. I was happy to send them the trophies that were not correct, but they still would not send me replacements.

The customer service representative was very disrespectful. She cut me off several times and was not once friendly.

I will be ordering hundreds of trophies in the future, but none will be from Trophy Depot.

0
★☆☆☆☆

I will never shop at Trophy Depot again because of their terrible customer service.

I ordered a large quantity of trophies for two soccer teams. The company made an error on two of the trophies (the errors were theirs) and would not send replacement trophies. If they make the error, they should replace the items. I was happy to send them the trophies that were not correct, but they still would not send me replacements.

The customer service representative was very disrespectful. She cut me off several times and was not once friendly.

I will be ordering hundreds of trophies in the future, but none will be from Trophy Depot.

Pros: Cheap

Cons: I have never had such bad customer service, EVER!

 

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