MyHome

We used MyHome to remodel our kitchen this summer. Very happy with the results of the job. From the design process to the actual instalation, they were very helpful (and very patient with my neurotic perfectionism!), and were happy to answer any questions that arose during the process. They always returned our calls and e-mails promptly.

Aside from being responsive to our needs, we were impressed with the craftsmanship of the completed job. Our new kitchen looks great and is MUCH more functional for our family.

Pros: responsive, returned calls/e-mails, quality work

Posted 12/09/09

My husband and I hired My Home Renovation to install new vinyl siding on our home almost 2 years ago. We selected the top-of-the-line product to in hopes to increase the value of our home and for energy efficiency. After a few months, we noticed a cosmetic issue with the siding and while still under warranty contacted them for repair. After a few months of runaround, we were told to contact the warranty company. We did. Again, after months of runaround, they notified us that the product we paid for was NOT the product that was installed on our home! We, again, contacted My Home to resolve this issue to no avail. Only after sending a certified letter to the owner of the company were we contacted. He admitted to us that indeed it was not the correct product but instead of offering to replace it - offered to "give us added value" by means of another service - which after on-line research is a DIY project that would cost just over $100. We were not going to be duped again. We requested the product we paid for be installed on our home. They have yet to do so and have filed a case with better biz and have contacted a consumer fraud lawyer to file suit against My Home.

I rate this company ZERO stars.

Cons: Too many to count...

Posted 09/04/09

We had our kitchen done by MyHome and we were very satisfied. The design really became alive with the quality and workmanship. We were very happy with the end result and during the process we found them to be very attentive to any question or problem we came across. Phone calls were always returned and most importantly if there were issues (which were few) they were resolved immediately.

Pros: Design and customer service

Cons: none honestly

Posted 07/09/09

We completely gutted our Kitchen and MyHome made the whole experience easy. They return phone calls within minutes and when asked to come my house to discuss issues it was always at our convience. They came up with creative ideas that we never thought would work in our kitchen. Loir and his staff were the most professional we have ever dealt with and we will definitely be calling them when it is time to up our bathrooms.

Pros: creative and beautiful work

Posted 07/01/09

I was taken care of the minute I stepped into MyHome's showroom. Their decorators helped me select the perfect new floor and paint; the architects helped me perfect my design; the legal department assisted me with my coop board and managing agent; the construction workers answered all my questions when I visited the site. In fact, I was told the work would take 3 weeks to complete and there were no delays that cost me inconvenience or additional money. For the first week, I left the country for vacation and called my doorman to find out how things were going in my apartment and my building and among my neighbors while I was away. The doorman told me they had not arrived and I was upset because I was spending time and money out of my apartment to give total access to it to them; it turned out that the workers were there, working, but that they were so quiet and neat, no one in the building even noticed them.

The costs were exactly as they predicted; there were no "hiddens" or "extras" and I was able to adhere to their payment schedule. The work is absolutely gorgeous and I have been showing my newly renovated apartment to my neighbors now for the past 2 years since the job was completed - word of mouth between neighbors who have seen the work to others who want to see it..all have praised it.

I wish I had a bigger apartment so that I could call MyHome for more renovations!!

Posted 06/16/09

We converted a 1/bd,1/bath into a 2/bd,2/bth coop complete gut renovation -- electrical, plumbing, new kitchen, new baths, floors, built-ins -- everything (except the closets) were purchased and installed by MYHome. As this is a pied-a-terre, we had to work with them from our home remotely and were often not on the site to supervise. No problem! Communication is quick and problems were solved expediently. I would gladly recommend MYHome..

Pros: Great problem solving, attention to detail, service

Cons: none

Posted 05/15/09

A year ago my husband and I bought a two bedroom apartment that needed some work. We decided to completely renovate the kitchen, redo the molding in the entire apartment, paint the entire apartment, rewire, etc. Basically we touched everything but the bathrooms. MyHome did an incredible job from start to finish. A designer helped us in the beginning to decide exactly what we wanted our space to look like. He even went with us to the quarry to pick out our countertop!! Since we gutted the entire kitchen there were lots of decisions to be made. Then the company assigned a project manager to the project to ensure everything ran smoothly...which it did! We have heard horror stories related to contractors in this city and to know that our renovation happened without a hitch is nice. We couldn't have been happier with the work and the customer service of MyHome. We will certainly use them again when we decide to redo our bathrooms!

Pros: amazing help w project; great selection of materials

Cons: had to wait for materials before beginning work

Posted 05/11/09

My Home took care of everything when we decided to remodel the kitchen in our coop. MyHome dealt with the coop board and getting the plans approved so there was no hassel or stress for us. They were able to design, get approval and complete our dream kitchen all within record time. The workers were always on time and the designer was always available to us if we had any questions or concerns. The timeline we were given was dead on.
We are using Myhome again to remodel our bathroom.

Pros: Professional and reliable

Cons: a little pricier, but you get what you pay for

Posted 05/11/09

I recently went into the myhome location in the city and i have a couple of issues.First off i was ignored by the employees that were in the showroom and when they finally got around to asking me if i needed help they were very nasty. I put all that aside and decided to do a kitchen with them,when it was delivered the cabinet quality was not good at all pieces were missing and cabinets were scratched,they were not easy to talk to about this situation infact they were quite rude.this was over 6 months ago and this is not a custom cabinet line.it appears they sit on their jobs and milk you for any additional costs.not wort it.

Cons: everything

Posted 05/06/09

I chose working with Myhome after meeting with 3 other contractors. They were all either unprofessional or over priced. The Myhome representative knew exactly how to tackle my project (2 bedroom/2bathroom/kitchen complete renovation on the Upper East Side) and gave me a reasonable price for labor. They weren't the least expensive but I didn't want to take the chance of a cheap contractor either.
The designer from MyHome sat with me to design both bathrooms and kitchen and did a marvelous job at it! I get so many complements!!!
MyHome provided all the materials for my project and I didn't need to do any leg work with my super busy schedule. They took responsibility for all the process of purchasing/delivery and all the head ache.
The process of being approved by my building was very easy, they are licensed and insured and were approved with no problem.
Renovation took a while - maybe 3 months, but that's exactly what I was told so no surprises. Of course it was messy and dusty and things came up during the process but I doubt there's anyone out there that went through a renovation without any of that! Every issue that came up was eventually resolved and my apartment looks amazing!!!!!!!!

Pros: Labor, materials and design with one company

Posted 05/05/09

i live in NJ and had MyHome come out and give me an estimate on a kitchen and bath renovation project. I had 4 other contractors do the same and eventually decided to go with MyHome for obvious reasons:
1. They have 3 locations
2. The price wasn't bad in comparison to what I was getting as an end product
3. The have a 5 year warranty
4. They have a process and are a well organized company
5. Wide selection of materials
6. Helpful staff and customer support
By the time the project was done I was happy with everything - yes - there were problems and quirks along the way but doesn't every renovation project have them - it's not an exact science and both my wife and I understood that from the get go - it was very clear that this is not a "fun" process because of everything that was involved. In he end we got everything we wanted and then some. We have a beautiful and functional kitchen and an amazing and comfortable bathroom that we can be proud of.
In my book MyHome outdid themselves in every aspect - the quality of materials and work was outstanding. We did have to wait 2 extra weeks for kitchen cabinets but it wasn't a big deal. We had a great remodeling consultant by the name of Mortiz who design both our beautiful kitchen and bathroom and John did and outstanding job of overseeing the project as it developed. Everybody was nice, good spirited and good heated and we have no desire to look backward - we made the right choice!
If you're easy going and understanding about home renovation then MyHome is the right company for you. It's well worht the extra cash to have someone do all the leg and paper work for you (both my wife and I are busy professionals) and i believe that it saved as time and money anyway. The key is to lower your expectations because it's a tedious process - then you'll be happy for sure!
Kudos for MyHome!!!

Pros: fantastic--exactly as they said it would be

Posted 05/05/09

I wanted to write a review of Myhome after such a nice experience. I am not an employee or contractor, but a wife and mom of 2 babies living on the UWS. We asked MyHome to renovate our 2 bathrooms simultaneously last summer, under the deadline of the arrival of my second baby. Therefore, no room for late completion! They organized the work so well and in such a short length of time, I wasn't sure that we could pull it off. I ordered a lot of the supplies myself but left the difficult things like tiles and plumbing fixtures to MyHome. Needless to say, thanks to Yvonne, everything arrived on time and the contractor was great. He completed the job weeks ahead of time (there was a buffer in case of problems) and I was kept up to date almost daily via email or phone. We were never without a working bathroom the entire time which was a great bonus. As each stage was completed I did my own inspection and if I wasn't entirely happy with something, then our project manager would let the contractor know and it would be taken care of. Like every contruction job there are things that are not 100% but I would say that MyHome got it very close and we wouldn't hesitate to recommend them to anyone. Also, we know that they guarantee their work for 5 years so that gives us great peace of mind

Pros: organized, professional, courteous

Cons: none that i can think of...

Posted 04/22/09

MyHome Renovation came highly recommended to me by another resident in my prewar building in the West Village. From the first time that I spoke with my project manager, Jesse, I was struck by his excellent communication skills and command of the subject matter. I was also impressed by the company?s well-organized proposal and consumer-friendly web site. I knew right from the start that I would be in good hands.

Jesse and his MyHome team did a superb job throughout the project. The quality of the work was outstanding. The team was very careful not to harm my furniture and was very respectful of my apartment and the building.

From a servicing perspective, Jesse and the MyHome team gave recommendations when I asked for them but did not try to control my decisions. They always had my best interests in mind. When I had concerns about my floors not looking as I had imagined they would be, he was very patient, explained the reality of the situation, and did not try to rush my decision. At the end of the project, when I noticed a few items needed to be completed that could have been considered outside the project, he enthusiastically had the work done so ensure my satisfaction.

I will undoubtedly hire MyHome for future projects in my apartment.

Pros: Commitment to quality

Cons: None

Posted 04/17/09