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  • 2803 Broadway

    New York, NY 10025

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  • 212-864-6900

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Communications & Utilities
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2.6 5
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S-Wireless is the best, hands-down, and I have to think it's a little sneaky and snappy of the person writing the unfavorable reviews to write 3 of them so that S-Wireless ratings would go down.

My experiences with them have been nothing, and I mean nothing but favorable - from customer service to friendliness, these guys are the tops.

Maybe I should write 10 reviews to skew the information to counteract the one malcontent. I'd give them 10 stars if I could.

5
★★★★★

S-Wireless is the best, hands-down, and I have to think it's a little sneaky and snappy of the person writing the unfavorable reviews to write 3 of them so that S-Wireless ratings would go down.

My experiences with them have been nothing, and I mean nothing but favorable - from customer service to friendliness, these guys are the tops.

Maybe I should write 10 reviews to skew the information to counteract the one malcontent. I'd give them 10 stars if I could.

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.

STUNNING how people can have completely different points of view!

I have been a customer of the S-Wireless store at 2803 Broadway (@ 107th Street) for far more than a decade. My experience with EVERYONE there has been awesome. To do business with Raja, Ambi, and many others is an unparalleled pleasure. Many of the salespeople have become personal friends.

Why do I say this?

First, to assure anyone reading the three "reviews" (all of them clearly from ONE very disgruntled individual) that making such horrendous claims over three separate entries is evidence of an odd personality with an axe to grind.

Second, I honestly cannot think of a finer group of people than the sales professionals at this S-Wireless location. What store (of any kind) do you know of where the sales professionals will intervene on your behalf if you have a question or dispute with your service provider or your bill? And how many cell phone stores will spend half the day making sure you get a "917" number as well as a "917" number that is easy to remember? Tell me how many cell phone retailers will download all of your contacts, photos, music...everything from your old cell phone to your new one? Does your cell phone retailer persist with your new service provider in getting you every possible discount for your new plan? And do they deal with your previous provider to make the transition easy and effortless for you? And how about all that paperwork when signing up with a new plan? They do it all for you.

Is your cell phone retailer knowledgeable about every cell phone currently on the market? And will they alert you to the date when a new and better model of the phone you're considering will come on the market?

How many stores will repair your phone on site, if at all reasonably possible -- and always at no charge?

I'm astonished and frankly disturbed by the last reviewer's ramblings. My advice is to forget all of it. I know these people quite well. This is one of the finest cell phone stores in the city. It is unquestionably the most professional.

I'll conclude on a very personal note. I deposited a check in my bank which did not clear before the beginning of a holiday weekend. I was stranded and without funds until the following week. I considered my options and finally decided to ask someone at S-Wireless to help me out. He did so, and out of his own pocket. I won't forget that kindness.

The S-Wireless at 2803 Broadway is part of the fabric of my community. And by the way, I'm not affiliated with the store in any way other than being a customer. I hope you'll take my word for it and go out of your way, if necessary, to do business there. I know I'll be a loyal customer for life.

5
★★★★★

STUNNING how people can have completely different points of view!

I have been a customer of the S-Wireless store at 2803 Broadway (@ 107th Street) for far more than a decade. My experience with EVERYONE there has been awesome. To do business with Raja, Ambi, and many others is an unparalleled pleasure. Many of the salespeople have become personal friends.

Why do I say this?

First, to assure anyone reading the three "reviews" (all of them clearly from ONE very disgruntled individual) that making such horrendous claims over three separate entries is evidence of an odd personality with an axe to grind.

Second, I honestly cannot think of a finer group of people than the sales professionals at this S-Wireless location. What store (of any kind) do you know of where the sales professionals will intervene on your behalf if you have a question or dispute with your service provider or your bill? And how many cell phone stores will spend half the day making sure you get a "917" number as well as a "917" number that is easy to remember? Tell me how many cell phone retailers will download all of your contacts, photos, music...everything from your old cell phone to your new one? Does your cell phone retailer persist with your new service provider in getting you every possible discount for your new plan? And do they deal with your previous provider to make the transition easy and effortless for you? And how about all that paperwork when signing up with a new plan? They do it all for you.

Is your cell phone retailer knowledgeable about every cell phone currently on the market? And will they alert you to the date when a new and better model of the phone you're considering will come on the market?

How many stores will repair your phone on site, if at all reasonably possible -- and always at no charge?

I'm astonished and frankly disturbed by the last reviewer's ramblings. My advice is to forget all of it. I know these people quite well. This is one of the finest cell phone stores in the city. It is unquestionably the most professional.

I'll conclude on a very personal note. I deposited a check in my bank which did not clear before the beginning of a holiday weekend. I was stranded and without funds until the following week. I considered my options and finally decided to ask someone at S-Wireless to help me out. He did so, and out of his own pocket. I won't forget that kindness.

The S-Wireless at 2803 Broadway is part of the fabric of my community. And by the way, I'm not affiliated with the store in any way other than being a customer. I hope you'll take my word for it and go out of your way, if necessary, to do business there. I know I'll be a loyal customer for life.

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On April 25, 2008, I went to S Wireless Store, an authorized T-Mobile dealer located on 2803 Broadway NY, NY 10025, with the purpose of purchasing a new phone. I asked the sole attendant, Arosh, to show me the least expensive phone offered. He pointed to the Nokia 2610 priced by the store at $120 (no plan and no tax included). With no further help from representative I purchased the phone, on the assumption it was the least expensive as represented to me by the attendant. During the finalization of the transaction, the attendant, Arosh, offered to discount any tax if I were to make the payment in cash. I declined the offer and paid via Amex a total of $130.05. With no further communication with the agent, I exited the store and went home to try my new phone.
Upon experiencing constant signal failure at my place of residence, I researched the phone online, and made the surprising discovery that T-mobile placed a suggested retail price of $69.99 on the same model. Astonished at the difference, and in order to confirm this price discrepancy, I went to an official T-Mobile store, located on Broadway and 6th street. Here, I discovered that the exact model sold to me by S Wireless was being sold officially at an even lower price of $30.00.
The following day (4/26/08), I returned to the S Wireless and was attended again by Arosh. Upon explaining my signal problem to Arosh, he tried to convince me it was not my phone that had a signal problem, but rather it was my SIM card that was too old. He proceeded to tell me that its replacement was necessary to solve the problem. I mentioned that my SIM card was working well when installed in my friends' T-Mobile phones. Upon his insistence on the matter, I stated that I simply wanted my money back. At this point, Arosh informed me of the existence of a 25% re-stocking fee. I proceeded to tell him that he failed to disclose any return policies or the existence of any extra return fees upon purchase. (continued?)

0
★☆☆☆☆

On April 25, 2008, I went to S Wireless Store, an authorized T-Mobile dealer located on 2803 Broadway NY, NY 10025, with the purpose of purchasing a new phone. I asked the sole attendant, Arosh, to show me the least expensive phone offered. He pointed to the Nokia 2610 priced by the store at $120 (no plan and no tax included). With no further help from representative I purchased the phone, on the assumption it was the least expensive as represented to me by the attendant. During the finalization of the transaction, the attendant, Arosh, offered to discount any tax if I were to make the payment in cash. I declined the offer and paid via Amex a total of $130.05. With no further communication with the agent, I exited the store and went home to try my new phone.
Upon experiencing constant signal failure at my place of residence, I researched the phone online, and made the surprising discovery that T-mobile placed a suggested retail price of $69.99 on the same model. Astonished at the difference, and in order to confirm this price discrepancy, I went to an official T-Mobile store, located on Broadway and 6th street. Here, I discovered that the exact model sold to me by S Wireless was being sold officially at an even lower price of $30.00.
The following day (4/26/08), I returned to the S Wireless and was attended again by Arosh. Upon explaining my signal problem to Arosh, he tried to convince me it was not my phone that had a signal problem, but rather it was my SIM card that was too old. He proceeded to tell me that its replacement was necessary to solve the problem. I mentioned that my SIM card was working well when installed in my friends' T-Mobile phones. Upon his insistence on the matter, I stated that I simply wanted my money back. At this point, Arosh informed me of the existence of a 25% re-stocking fee. I proceeded to tell him that he failed to disclose any return policies or the existence of any extra return fees upon purchase. (continued?)

Pros: (none)

Cons: Fraudulent and unethical business; abusive pricing

.

Although he pointed to the terms on my receipt, he had initially failed to inform me of their presence. I told him that given that he was offering the phone at an abusive 300% mark up relative to an official T-Mobile retail store, and that he had not disclosed any return policies upon my initial purchase -as he was too busy talking to a young woman- and that it was only fair that their store reimburse me for the full price. The attendant replied with, "Rules are the rules" and stated that "no body put a gun to your head to make you buy the phone". At that point I became disgruntled and demanded to see the manager. Arosh first claimed to be the manager. I then requested to see the store owner. He responded he ("Raja") was unavailable. As the discussion escalated in tone, I called the transaction and service a "rip-off" and an unethical attempt to make "easy money". As the discussion was taking place in front of other customers, the attendant told me, "Take your phone and get out of my store; now I will not refund you anything." I said I would not be leaving until 75% of my money was returned as stated on the store receipt. I told him I would remain until they complied. He threatened to call the police, and I invited him to do so. He did not call, and after waiting for 20 minutes, an informally dressed individual with no name tag attended me, claiming to be the manager (this over Arosh's claim that he was the manager). This man now revised Arosh's claim, and told me the return policy did not allow me to get any funds back. I pointed to the actual receipt, as the receipt only disallowed the return of "pre-paid coupons." The receipt explicitly stated that the phone was returnable within a five day window. After proving this point to the so-called manager, he still reaffirmed the 25% "re-stocking" fee. Wanting no further dealings with the store, I accepted a return for $97.50 off the $130.05 initial purchase price and left S Wireless.

0
★☆☆☆☆

Although he pointed to the terms on my receipt, he had initially failed to inform me of their presence. I told him that given that he was offering the phone at an abusive 300% mark up relative to an official T-Mobile retail store, and that he had not disclosed any return policies upon my initial purchase -as he was too busy talking to a young woman- and that it was only fair that their store reimburse me for the full price. The attendant replied with, "Rules are the rules" and stated that "no body put a gun to your head to make you buy the phone". At that point I became disgruntled and demanded to see the manager. Arosh first claimed to be the manager. I then requested to see the store owner. He responded he ("Raja") was unavailable. As the discussion escalated in tone, I called the transaction and service a "rip-off" and an unethical attempt to make "easy money". As the discussion was taking place in front of other customers, the attendant told me, "Take your phone and get out of my store; now I will not refund you anything." I said I would not be leaving until 75% of my money was returned as stated on the store receipt. I told him I would remain until they complied. He threatened to call the police, and I invited him to do so. He did not call, and after waiting for 20 minutes, an informally dressed individual with no name tag attended me, claiming to be the manager (this over Arosh's claim that he was the manager). This man now revised Arosh's claim, and told me the return policy did not allow me to get any funds back. I pointed to the actual receipt, as the receipt only disallowed the return of "pre-paid coupons." The receipt explicitly stated that the phone was returnable within a five day window. After proving this point to the so-called manager, he still reaffirmed the 25% "re-stocking" fee. Wanting no further dealings with the store, I accepted a return for $97.50 off the $130.05 initial purchase price and left S Wireless.

Cons: Fraudulent and unethical business; abusive pricing

.

With this said, I would like to bring a claim against S Wireless (2803 Broadway) based on the following

1) illegal accounting behavior;
2) abusive over-pricing of T-Mobile products;
3) fraudulent misrepresentations to induce the purchase of further products;
4) inadequate disclosure of return policies;
5) rude and improper customer service;
6) misrepresentation of managerial hierarchy;
7) threatening to avoid their own return policies;

I fully recommend avoiding any business with S Wireless at 2803 Broadway,

0
★☆☆☆☆

With this said, I would like to bring a claim against S Wireless (2803 Broadway) based on the following

1) illegal accounting behavior;
2) abusive over-pricing of T-Mobile products;
3) fraudulent misrepresentations to induce the purchase of further products;
4) inadequate disclosure of return policies;
5) rude and improper customer service;
6) misrepresentation of managerial hierarchy;
7) threatening to avoid their own return policies;

I fully recommend avoiding any business with S Wireless at 2803 Broadway,

Cons: Fraudulent and unethical business; abusive pricing

 

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