Fabriclean Inc

★★★☆☆
  • 1139 50th Ave

    Long Island City, NY 11101

    Map & Directions
  • 718-433-0130

About Fabriclean Inc

Personal Services

Personal Services
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.

These guys are terrible. I've used them 4 times, and 3 out of those 4 times they've been late with or missed delivery. When I call to inquire where my clothes are, the response is always "Let me call the driver and call you back" to which

3
★★★★★

These guys are terrible. I've used them 4 times, and 3 out of those 4 times they've been late with or missed delivery. When I call to inquire where my clothes are, the response is always "Let me call the driver and call you back" to which

.

Fabriclean, aka NYC Clean, is terrible. They lie flat-out about when your laundry will arrive and do little to fix the problem. They would tell me my laundry would arrive in the morning at a certain time but then fail to show up up-- they did this 3 TIMES! When they picked it up (on a Saturday) they told me my laundry would be ready on a Tuesday-- it's Friday and they still haven't brought it back. Whatever you do-- do not use this company!!! Though their website, nycclean. com, makes it seem like they are a legit business, clearly they are not. They fail to deliver on time and have rude customer service. I wonder if I will ever get my laundry back...

0
★☆☆☆☆

Fabriclean, aka NYC Clean, is terrible. They lie flat-out about when your laundry will arrive and do little to fix the problem. They would tell me my laundry would arrive in the morning at a certain time but then fail to show up up-- they did this 3 TIMES! When they picked it up (on a Saturday) they told me my laundry would be ready on a Tuesday-- it's Friday and they still haven't brought it back. Whatever you do-- do not use this company!!! Though their website, nycclean. com, makes it seem like they are a legit business, clearly they are not. They fail to deliver on time and have rude customer service. I wonder if I will ever get my laundry back...

Pros: NONE

Cons: rude customer service, lie about when laundry can be deliver

.

...as far as I'm aware. If there had been a problem, however, I have zero confidence this company would do anything about it. Their website is very much lacking: there is no email confirmation or online payment option. If you think you can just fill out their form online, you're wasting your time because you still have to call to give them your credit card info. I tried to email them questions regarding form of payment as well as pickup/delivery hours (so I would know when I should have my stuff ready... all info that you would think be on their website), and I received a half sentence reply that they will email me a form re: payment after they pick up my stuff. Of course I never received anything, and had to call them to find out if I would really be getting my belongings back, when they subsequently told me that most people would have called to give their credit card info by now (what???). Also, there is no way in hell my bag weighed as much as they claimed and charged. It's the summer right now, and even in the winter, my weekly laundry has never weighed 35 lbs.

1
★★☆☆☆

...as far as I'm aware. If there had been a problem, however, I have zero confidence this company would do anything about it. Their website is very much lacking: there is no email confirmation or online payment option. If you think you can just fill out their form online, you're wasting your time because you still have to call to give them your credit card info. I tried to email them questions regarding form of payment as well as pickup/delivery hours (so I would know when I should have my stuff ready... all info that you would think be on their website), and I received a half sentence reply that they will email me a form re: payment after they pick up my stuff. Of course I never received anything, and had to call them to find out if I would really be getting my belongings back, when they subsequently told me that most people would have called to give their credit card info by now (what???). Also, there is no way in hell my bag weighed as much as they claimed and charged. It's the summer right now, and even in the winter, my weekly laundry has never weighed 35 lbs.

Pros: the laundry was folded neatly

Cons: zero email/phone correspondence, no hours posted, dishonest about laundry weight

.

They have another name: NYC Clean

First off, their online pick up schedule did not have my order registered, so I have to wait over the weekend for pick up. Then my garments were returned 5 days later instead of the usual 3-day like others.

The WORST part, however, is that my TAILOR made shirt was totally ripped and ruinned with holes. And they even dare to charge me wash-n-press for damaging the shirt! The manager, Robert, not only was not apologetic but instead blamed the fault on the material and would not refund for the service or pay for the damage of the shirt. He even teased consumer like us that with his years of experience in this business, going to court is useless because we would lose!

My advise: GO to other dry cleaner if you want your stuff back in good shape and be treated like customers.

0
★☆☆☆☆

They have another name: NYC Clean

First off, their online pick up schedule did not have my order registered, so I have to wait over the weekend for pick up. Then my garments were returned 5 days later instead of the usual 3-day like others.

The WORST part, however, is that my TAILOR made shirt was totally ripped and ruinned with holes. And they even dare to charge me wash-n-press for damaging the shirt! The manager, Robert, not only was not apologetic but instead blamed the fault on the material and would not refund for the service or pay for the damage of the shirt. He even teased consumer like us that with his years of experience in this business, going to court is useless because we would lose!

My advise: GO to other dry cleaner if you want your stuff back in good shape and be treated like customers.

Pros: NONE

Cons: attitude, service, quality

 

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