Frame Of Mind

★★★☆☆

About Frame Of Mind

Details
Hours
Mon. - Fri. 10am - 9pm;Sat. 10am - 6pm;Sun. 12am - 5pm
3.0 2
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I went to Michael's because of a sale they were having and to my surprise Frame of Mind was cheaper. Not only were they less expensive but their customer service was excellent! The young woman that helped me was very patient and friendly. I left feeling pleased with the design and was even happier when i picked up. I highly recommend this business.

2
★★★★★

I went to Michael's because of a sale they were having and to my surprise Frame of Mind was cheaper. Not only were they less expensive but their customer service was excellent! The young woman that helped me was very patient and friendly. I left feeling pleased with the design and was even happier when i picked up. I highly recommend this business.

Pros: excellent customer service

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After friends suggesting that I don't take my picture here to be framed because it would cost me an arm and a leg, I foolishly went to Frame of Mind and dropped nearly $250, a good chunk of change as far as I'm concerned, to get a map of Albany framed. On two separate occasions I was told my piece would be ready on such and such a day and that I would receive a phone call. First day came and went, I went to check in on it, only to find out that the frame wasn't even in yet and that they would call me in 3 days at 3pm and that it would be ready then. That day and time came and went, no phone call. I call to check on it, only to receive an arrogant attitude from a sales associate...just what I needed, excuses, no apologies, an attitude, and a smart a** comment to end the conversation. Not worth the time, money, frustration, gas that it takes to drive there and back 3 times to finally get what you paid $250 for.

0
★☆☆☆☆

After friends suggesting that I don't take my picture here to be framed because it would cost me an arm and a leg, I foolishly went to Frame of Mind and dropped nearly $250, a good chunk of change as far as I'm concerned, to get a map of Albany framed. On two separate occasions I was told my piece would be ready on such and such a day and that I would receive a phone call. First day came and went, I went to check in on it, only to find out that the frame wasn't even in yet and that they would call me in 3 days at 3pm and that it would be ready then. That day and time came and went, no phone call. I call to check on it, only to receive an arrogant attitude from a sales associate...just what I needed, excuses, no apologies, an attitude, and a smart a** comment to end the conversation. Not worth the time, money, frustration, gas that it takes to drive there and back 3 times to finally get what you paid $250 for.

 

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