Toyota of Manhattan

★★★☆☆
  • 645 11th Ave

    New York, NY 10036

    Map & Directions
  • 866-386-5003

About Toyota of Manhattan

Hours
Monday 9:00am - 8:00pm Tuesday 9:00am - 8:00pm Wednesday 9:00am - 8:00pm Thursday 9:00am - 8:00pm Friday 9:00am - 8:00pm Saturday 9:00am - 6:00pm Sunday 12:00pm - 5:00pm

Automotive

Automotive
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Toyota of Manhattan

645 11th Ave New York, NY

2.6667 3
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FALSE ADVERTISING. LIARS. DISHONEST. AVOID. \r
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We saw on Toyota of Manhattan's website a 2011 Rav4 Sport priced at $11,990. \r
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We called and asked, specifically: is this a mistake, is this the correct price? We were told it was

3
★★★★★

FALSE ADVERTISING. LIARS. DISHONEST. AVOID. \r
\r
We saw on Toyota of Manhattan's website a 2011 Rav4 Sport priced at $11,990. \r
\r
We called and asked, specifically: is this a mistake, is this the correct price? We were told it was

.

The people at Toyota of Manhattan are nice, but nice won't fix my car the right way.

I was told I had to have parts of my A/C replaced, and after I went to pick up my car, I was driving upstate in hot weather, A/C on Med-High with Lukewarm air blasting out - then my daughter in the passengers seat tells me there is water dripping on her feet. I call Toyota and tell them this, they have me bring the car back in (a huge inconvenience between the train ride downtown and the 20 minute walk over to the west side highway). I was not apologized to by anyone because of their mess-up.

On a separate occasion, I had to go in for a tire, oil & battery change and to have a piece of the side molding reattached since it had come off. I was talked into a couple of extras, which ended up being just under $2,000. When I went to pick up the car, not only had they NOT reattached the piece I had asked them to, but they had ALSO knocked off a piece of the back molding while the car was in the shop, and just threw it in the front seat with the one they had not reattached. I complained, and again, was not apologized to, and was told to call my service provider in the morning and bring the car back in the next day (another huge inconvenience since I use my car for work).

Needless to say, between the half-ass jobs that are done here, the high labor-rates they charge, and the fact that I am always getting talked into unnecessary fixes, I will NEVER be returning to Manhattan Toyota again. I always leave there with a sour taste in my mouth from the service, and they've had 5 chances and failed at every single one.

Do not bring your car here!!!

0
★☆☆☆☆

The people at Toyota of Manhattan are nice, but nice won't fix my car the right way.

I was told I had to have parts of my A/C replaced, and after I went to pick up my car, I was driving upstate in hot weather, A/C on Med-High with Lukewarm air blasting out - then my daughter in the passengers seat tells me there is water dripping on her feet. I call Toyota and tell them this, they have me bring the car back in (a huge inconvenience between the train ride downtown and the 20 minute walk over to the west side highway). I was not apologized to by anyone because of their mess-up.

On a separate occasion, I had to go in for a tire, oil & battery change and to have a piece of the side molding reattached since it had come off. I was talked into a couple of extras, which ended up being just under $2,000. When I went to pick up the car, not only had they NOT reattached the piece I had asked them to, but they had ALSO knocked off a piece of the back molding while the car was in the shop, and just threw it in the front seat with the one they had not reattached. I complained, and again, was not apologized to, and was told to call my service provider in the morning and bring the car back in the next day (another huge inconvenience since I use my car for work).

Needless to say, between the half-ass jobs that are done here, the high labor-rates they charge, and the fact that I am always getting talked into unnecessary fixes, I will NEVER be returning to Manhattan Toyota again. I always leave there with a sour taste in my mouth from the service, and they've had 5 chances and failed at every single one.

Do not bring your car here!!!

Pros: People are friendly

Cons: Half-done work, high prices.

.

Toyota of Manhattan gives car dealers a bad name.

We were suckered into the dealership with promises of 0% financing. We specifically told them on the phone that we want a hybrid and they said no problem.

When we got there the salesman was nice enough. He said he didn't know about 0% financing on hybrids, but if we'd been told than on the phone then he was sure it would be worked out. We spent a couple hours there, did a test drive, went over everything we wanted. We were ready to buy a $55 k car, without chiseling them down on price. We just wanted the 0% financing. He said the finance department would call us back the next day. We put down a "fully refundable" deposit on my credit card. Next day comes, no call. We call them the following day. After being told they'd have to get back to us later, we finally spoke around 8 in the evening. They said that all they could do was almost 7% financing. With my good credit we could do better from a bank. To top it off, they wouldn't refund my fully refundable deposit without us coming in. Probably for more of their not-so-soft sell. We went to Manhattan Auto the next day and I'm the proud owner of a Ford Escape Hybrid with much better financing. Avoid Toyota of Manhattan unless you want a headache.

0
★☆☆☆☆

Toyota of Manhattan gives car dealers a bad name.

We were suckered into the dealership with promises of 0% financing. We specifically told them on the phone that we want a hybrid and they said no problem.

When we got there the salesman was nice enough. He said he didn't know about 0% financing on hybrids, but if we'd been told than on the phone then he was sure it would be worked out. We spent a couple hours there, did a test drive, went over everything we wanted. We were ready to buy a $55 k car, without chiseling them down on price. We just wanted the 0% financing. He said the finance department would call us back the next day. We put down a "fully refundable" deposit on my credit card. Next day comes, no call. We call them the following day. After being told they'd have to get back to us later, we finally spoke around 8 in the evening. They said that all they could do was almost 7% financing. With my good credit we could do better from a bank. To top it off, they wouldn't refund my fully refundable deposit without us coming in. Probably for more of their not-so-soft sell. We went to Manhattan Auto the next day and I'm the proud owner of a Ford Escape Hybrid with much better financing. Avoid Toyota of Manhattan unless you want a headache.

Cons: Bait and switch tactics, unresponsive when they can't give you what you've asked for.

More about Toyota of Manhattan

Toyota of Manhattan is one of New York City's premier dealers and service centers, offering car buying, automotive parts, and all service options for your new or used Toyota. Conveniently located in Manhattan, we are ready to take care of you in our customer-first atmosphere. Come check us out today and experience the Toyota of Manhattan difference.

 

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