Professional Auto Care Inc.

★★★★★
Auto Repair The Way It Should Be
  • 763 Linden Ave

    Rochester, NY 14625

    Map & Directions
  • 585-381-6180

About Professional Auto Care Inc.

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Hours
Mon. - Fri. 8am - 5:30pm;Sat. - Sun. CLOSED
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Automotive

Automotive
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I don't normally write reviews, but after several years working with Professional Auto care, I think it's about time I did. We all know you can't trust repair shops, right? Well, there's one you can trust. I've worked on my own cars and used dealers and "reputable" shops for the over forty years so I know what goes on. Chet knows his stuff, he's impeccably honest, and he works hard to get you the best price possible. The work is of the highest quality but if an issue arises they correct it quickly and you can feel the pride in their work. Their guarantee is bar none. I know this because the when the damned VW wheel bearings that they had replaced went bad after almost three years, they replaced them with no questions asked, and no charge to me. They had found the bad bearing during routine maintenance, I hadn't noticed it yet. I am a suspicious, hard to please perfectionist, who is quick to abandon a vendor who slights me. But Professional Auto care has been servicing my '02 VW GTI, '05 CRV, '09 Civic, my daughter's Hyundai, my brother's BMW and I'll be taking my new BRZ to them even though the dealer offers "free" oil changes.

5
★★★★★

I don't normally write reviews, but after several years working with Professional Auto care, I think it's about time I did. We all know you can't trust repair shops, right? Well, there's one you can trust. I've worked on my own cars and used dealers and "reputable" shops for the over forty years so I know what goes on. Chet knows his stuff, he's impeccably honest, and he works hard to get you the best price possible. The work is of the highest quality but if an issue arises they correct it quickly and you can feel the pride in their work. Their guarantee is bar none. I know this because the when the damned VW wheel bearings that they had replaced went bad after almost three years, they replaced them with no questions asked, and no charge to me. They had found the bad bearing during routine maintenance, I hadn't noticed it yet. I am a suspicious, hard to please perfectionist, who is quick to abandon a vendor who slights me. But Professional Auto care has been servicing my '02 VW GTI, '05 CRV, '09 Civic, my daughter's Hyundai, my brother's BMW and I'll be taking my new BRZ to them even though the dealer offers "free" oil changes.

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I don't normally write reviews, but after several years working with Professional Auto care, I think it's about time I did. We all know you can't trust repair shops, right? Well, there's one you can trust. I've worked on my own cars and

3
★★★★★

I don't normally write reviews, but after several years working with Professional Auto care, I think it's about time I did. We all know you can't trust repair shops, right? Well, there's one you can trust. I've worked on my own cars and

.

I needed work done on my Kia in hurry and I was able to bring it right in to Professional Auto care. The key drop system was simple to use. A state inspection, oil change and tire rotation were completed and I was able to pick up my car

3
★★★★★

I needed work done on my Kia in hurry and I was able to bring it right in to Professional Auto care. The key drop system was simple to use. A state inspection, oil change and tire rotation were completed and I was able to pick up my car

.

I have brought my VW a number of times to Professional Auto Care, from NY inspections to mechanical problems. I am always impressed not only with how courteous and kind they are, but with the time they take to be sure I understand the issues my car may be having. Last time I went in for an exhaust issue, they were sure afterwards to show me the part that was causing the issue and explain it to me. I never am left wondering what was really wrong with my car and trust what they are telling me. I will continue to go to Professional Auto Care and recommend them to friends and family!

5
★★★★★

I have brought my VW a number of times to Professional Auto Care, from NY inspections to mechanical problems. I am always impressed not only with how courteous and kind they are, but with the time they take to be sure I understand the issues my car may be having. Last time I went in for an exhaust issue, they were sure afterwards to show me the part that was causing the issue and explain it to me. I never am left wondering what was really wrong with my car and trust what they are telling me. I will continue to go to Professional Auto Care and recommend them to friends and family!

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I have brought my VW a number of times to Professional Auto Care, from NY inspections to mechanical problems. I am always impressed not only with how courteous and kind they are, but with the time they take to be sure I understand the

3
★★★★★

I have brought my VW a number of times to Professional Auto Care, from NY inspections to mechanical problems. I am always impressed not only with how courteous and kind they are, but with the time they take to be sure I understand the

.

There are many reasons why one could recommend Professional Auto Care: cost savings with their promotions, promptness of service, knowledgeable staff, as well as other reasons, but the one that is most important for me is the sense of trust that they have earned from my very first experience with them through the last time I took one of our cars there. I would unhesitatingly recommend them to friends, and I have!

5
★★★★★

There are many reasons why one could recommend Professional Auto Care: cost savings with their promotions, promptness of service, knowledgeable staff, as well as other reasons, but the one that is most important for me is the sense of trust that they have earned from my very first experience with them through the last time I took one of our cars there. I would unhesitatingly recommend them to friends, and I have!

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.

Professional Auto Care is there whenever you need them! They do great work and are honest in their transactions! Aaron has worked on my car through a number of repairs and always gives me a straight answer on what is wrong and what it will cost. They are very dependable and I have recommended them to many friends! I don't think I'll ever take my car anywhere else now!

2
★★★★★

Professional Auto Care is there whenever you need them! They do great work and are honest in their transactions! Aaron has worked on my car through a number of repairs and always gives me a straight answer on what is wrong and what it will cost. They are very dependable and I have recommended them to many friends! I don't think I'll ever take my car anywhere else now!

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You know what I find funny? All the people who give them great reviews only have just one review... for Professional Auto care. hm...

3
★★★☆☆

You know what I find funny? All the people who give them great reviews only have just one review... for Professional Auto care. hm...

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.

I have had great luck with these guys. I never feel as though they talk down to me. I have shopped around for service and I know they offer great value.

5
★★★★★

I have had great luck with these guys. I never feel as though they talk down to me. I have shopped around for service and I know they offer great value.

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Jeff is great. He gets your car diagnosed quickly. His rates are fair and the work is always done right the first time.

We have never had to back for a do over.

he has worked on our card for a few years now and we have recommended him to our friends.

G and T

2
★★★★★

Jeff is great. He gets your car diagnosed quickly. His rates are fair and the work is always done right the first time.

We have never had to back for a do over.

he has worked on our card for a few years now and we have recommended him to our friends.

G and T

Pros: Gets you in and done

Cons: have not had any

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Bob, Chet and the team have been taking excellent care of my 330i, and at a fraction of what it would cost me elsewhere. Thank you, guys. I??ll see you soon for the next oil change and NYSI.

5
★★★★★

Bob, Chet and the team have been taking excellent care of my 330i, and at a fraction of what it would cost me elsewhere. Thank you, guys. I??ll see you soon for the next oil change and NYSI.

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Bob, Chet and the team have been taking excellent care of my 330i, and at a fraction of what it would cost me elsewhere. Thank you, guys. I?ll see you soon for the next oil change and NYSI.

2
★★★★★

Bob, Chet and the team have been taking excellent care of my 330i, and at a fraction of what it would cost me elsewhere. Thank you, guys. I?ll see you soon for the next oil change and NYSI.

Pros: Excellent workmanship, fair pricing, care for customers.

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Very professional and they know what they are doing. No extra work is done, if not necessary or required. I had my 75K major service with timing belt replacement and my car now works like a charm...highly recommended!!!

2
★★★★☆

Very professional and they know what they are doing. No extra work is done, if not necessary or required. I had my 75K major service with timing belt replacement and my car now works like a charm...highly recommended!!!

Pros: Very knowledgeable, concerned about your vehicle & expenses

.

Very satisfied. Had a new clutch and front end work performed. Good work, reasonable price. Very helpful staff. Will go back to them.

4
★★★★☆

Very satisfied. Had a new clutch and front end work performed. Good work, reasonable price. Very helpful staff. Will go back to them.

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I was very impressed with the service I received at Professional Auto Care. They truely took the time to inspect my car prior to just handing out an inspection sticker. They pointed out things that could have caused serious damage. They took the time to explain to me what exactly was needed and then after the issues were taken care of quickly inspected my car. They truely are Professional and I will definately return and recommend them to my friends and family.

5
★★★★★

I was very impressed with the service I received at Professional Auto Care. They truely took the time to inspect my car prior to just handing out an inspection sticker. They pointed out things that could have caused serious damage. They took the time to explain to me what exactly was needed and then after the issues were taken care of quickly inspected my car. They truely are Professional and I will definately return and recommend them to my friends and family.

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I am a loyal customer since 2004 when I gave up on the local service department where I bought my car two years before.. Service has always been prompt and excellent. I can easily reach them by email also. Both Bob and Chet are very honest and fair when major work has to be done.

5
★★★★★

I am a loyal customer since 2004 when I gave up on the local service department where I bought my car two years before.. Service has always been prompt and excellent. I can easily reach them by email also. Both Bob and Chet are very honest and fair when major work has to be done.

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Dealing with Professional Auto Care has been a wonderful experience! They go out of their way to show me while my car is on the lift, exactly what repairs are needed and why. I have an old car, so their 3yr./36,000 mile warranty gives me piece of mind that if something they've already fixed breaks, they'll repair it for free.
Recently I couldn't find a ride to pick up my car. I told Chet I might be a little late because I had to ride my bike, and he drove the route I would take to look for me and pick me up!

5
★★★★★

Dealing with Professional Auto Care has been a wonderful experience! They go out of their way to show me while my car is on the lift, exactly what repairs are needed and why. I have an old car, so their 3yr./36,000 mile warranty gives me piece of mind that if something they've already fixed breaks, they'll repair it for free.
Recently I couldn't find a ride to pick up my car. I told Chet I might be a little late because I had to ride my bike, and he drove the route I would take to look for me and pick me up!

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I have been using these guys for 4 years and have never been disappointed. When I call for an appointment, they bend over backwards to fit my schedule and will provide a loaner if necessary If I'm having a problem with something, they diagnose it, explain what my options are and give me a price that I feel is below what I'd be charged anywhere else..

And it's always fixed the first time.

2
★★★★★

I have been using these guys for 4 years and have never been disappointed. When I call for an appointment, they bend over backwards to fit my schedule and will provide a loaner if necessary If I'm having a problem with something, they diagnose it, explain what my options are and give me a price that I feel is below what I'd be charged anywhere else..

And it's always fixed the first time.

Pros: honest, dependable,

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I take all our family vehicles to Pro auto. For two years I've had nothing but positive experiences and dont go anywhere else. I know that these guys suggest repairs that are honestly needed and they dont kill the customer with unexpected costs....that's why they get the repeat business. I wish I discovered them years ago. Chet even helped me in the buying process when purchasing my most recent vehicle.

2
★★★★★

I take all our family vehicles to Pro auto. For two years I've had nothing but positive experiences and dont go anywhere else. I know that these guys suggest repairs that are honestly needed and they dont kill the customer with unexpected costs....that's why they get the repeat business. I wish I discovered them years ago. Chet even helped me in the buying process when purchasing my most recent vehicle.

Pros: honest, do it right the first time

Cons: people like using these guys....no walk ins

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Bob and his staff are the best! I've been recommending their services to friends for years. They are competent, courteous, and most importantly fair.

5
★★★★★

Bob and his staff are the best! I've been recommending their services to friends for years. They are competent, courteous, and most importantly fair.

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The best place to take your vehicle to be repaired. They are honest, competent, and always provide all of your options. Bottom line: you can trust them.

5
★★★★★

The best place to take your vehicle to be repaired. They are honest, competent, and always provide all of your options. Bottom line: you can trust them.

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Chet was great everytime my mercedes ml 320 was in for service and always saved me hundreds of dollars.

5
★★★★★

Chet was great everytime my mercedes ml 320 was in for service and always saved me hundreds of dollars.

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My car had needed several repairs on it for some time and with money being tight I needed to find a way to get everything fixed at a decent rate. I had specific things I wanted repaired and other things that I did not. They were able to work with me on all of my requests.

I also was able to supply parts of my own, you don't get the 3yr/36k mile warranty for the part repair if you provide your own, but they used it. The warranty is a huge plus, I had a problem with my exhaust and it is comforting to know that if something happens to that area in the next few years that I'm covered!

After I had had my repairs done, I had to drive my car around to make sure my CEL stayed off. Once it stayed off for at least a week I went in to get my inspection, at first I was told I'd have to wait, but the guy at the counter went and talked to the tech's and they took 10 minutes to squeeze me in and get me out very quickly.

Last thing that I really liked about this place was the newsletter and coupon deals that I get every month. (It's optional so don't worry). But it's loaded with tips/tricks and coupons for a variety of services. They aren't just a repair shop to me now, but they will do all of the work on my car, in any fashion, from now on.

Fantastic repairs, good prices, knowledgeable about imports (I drive a VW) and I couldn't have been happier with the experience.

2
★★★★★

My car had needed several repairs on it for some time and with money being tight I needed to find a way to get everything fixed at a decent rate. I had specific things I wanted repaired and other things that I did not. They were able to work with me on all of my requests.

I also was able to supply parts of my own, you don't get the 3yr/36k mile warranty for the part repair if you provide your own, but they used it. The warranty is a huge plus, I had a problem with my exhaust and it is comforting to know that if something happens to that area in the next few years that I'm covered!

After I had had my repairs done, I had to drive my car around to make sure my CEL stayed off. Once it stayed off for at least a week I went in to get my inspection, at first I was told I'd have to wait, but the guy at the counter went and talked to the tech's and they took 10 minutes to squeeze me in and get me out very quickly.

Last thing that I really liked about this place was the newsletter and coupon deals that I get every month. (It's optional so don't worry). But it's loaded with tips/tricks and coupons for a variety of services. They aren't just a repair shop to me now, but they will do all of the work on my car, in any fashion, from now on.

Fantastic repairs, good prices, knowledgeable about imports (I drive a VW) and I couldn't have been happier with the experience.

Pros: Well priced, long warranties on repairs, fast, complete work

Cons: None

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My last car was a lemon. Professional Auto Care always told me what needed to be fixed right away and what could wait until I had more money. With my new car, I've only needed inspections and oil changes. They are very friendly people and treat me well. They always tell me what they are going to do up front. They are a great, great auto repair place.

2
★★★★★

My last car was a lemon. Professional Auto Care always told me what needed to be fixed right away and what could wait until I had more money. With my new car, I've only needed inspections and oil changes. They are very friendly people and treat me well. They always tell me what they are going to do up front. They are a great, great auto repair place.

Pros: Very professional, quick, friendly, trustful

Cons: None

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My husband and I have been going to Bob for our auto repairs for 8 years. He takes great care of us. He explains what needs to be fixed and what can wait. He always gives you options. And we know that the problem will be fixed the right way, right away. He has great coupons and is always running a special, so we feel we are getting the best price. We recommend him to all of our friends.

2
★★★★★

My husband and I have been going to Bob for our auto repairs for 8 years. He takes great care of us. He explains what needs to be fixed and what can wait. He always gives you options. And we know that the problem will be fixed the right way, right away. He has great coupons and is always running a special, so we feel we are getting the best price. We recommend him to all of our friends.

Pros: Great price. Great advice.

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I have been taking my car to Bob since he opened his first shop. The repair work has always been correct the first time. I recommend his work highly.

5
★★★★★

I have been taking my car to Bob since he opened his first shop. The repair work has always been correct the first time. I recommend his work highly.

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I've been taking my car to Bob since he first opened a shop. The repair work has always been done well.

2
★★★★★

I've been taking my car to Bob since he first opened a shop. The repair work has always been done well.

Pros: The car problem is always fixed the first time.

Cons: None

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I've gone to Professional Auto Care a couple of times for an oil change. Each time they were nice and courteous.

I would definitely recommend Professional Auto Care

2
★★★★☆

I've gone to Professional Auto Care a couple of times for an oil change. Each time they were nice and courteous.

I would definitely recommend Professional Auto Care

Pros: No pressure

Cons: Non

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The guys that work here are great! They tell you what is wrong and how they will fix it in simple, easy-to-understand language! And they are always on the lookout for ways they can help you at the "bargainest" prices. I highly recommend them to anyone with a car!!
Pros: Needed information is given in simple terms!
Cons: There are drawbacks???? Can't think of any!!!

5
★★★★★

The guys that work here are great! They tell you what is wrong and how they will fix it in simple, easy-to-understand language! And they are always on the lookout for ways they can help you at the "bargainest" prices. I highly recommend them to anyone with a car!!
Pros: Needed information is given in simple terms!
Cons: There are drawbacks???? Can't think of any!!!

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I recently bought a used car and I knew that there were little things wrong here and there. I did my research and found that many people had recommended Bob's shop, so I felt safe in bringing my car there to be fixed.

They did a very good job and I am very satisfy with the work on my car. I have been driving the car for a full two weeks now and it feels like a completely different car. Well worth the money spent to fix it and have it done right!

The previous owner did a hack job of trying to fix things and caused the problem to be worse. Aaron (the mechanic at Bob's shop who fixed my car), found the hack job and corrected it. Things like this make be feel good about my decision to bring it to Bob's shop, and I would highly recommend it to anyone.

2
★★★★★

I recently bought a used car and I knew that there were little things wrong here and there. I did my research and found that many people had recommended Bob's shop, so I felt safe in bringing my car there to be fixed.

They did a very good job and I am very satisfy with the work on my car. I have been driving the car for a full two weeks now and it feels like a completely different car. Well worth the money spent to fix it and have it done right!

The previous owner did a hack job of trying to fix things and caused the problem to be worse. Aaron (the mechanic at Bob's shop who fixed my car), found the hack job and corrected it. Things like this make be feel good about my decision to bring it to Bob's shop, and I would highly recommend it to anyone.

.

I recently bought a used car and I knew that there were little things wrong here and there. I did my research and found that many people had recommended Bob's shop, so I felt safe in bringing my car there to be fixed.

They did a very good job and I am very satisfied with the work on my car. I have been driving the car for a full two weeks now and it feels like a completely different car. Well worth the money spent to fix it and have it done right!

The previous owner did a hack job of trying to fix things and caused the problem to be worse. Aaron (the mechanic at Bob's shop who fixed my car), found the hack job and corrected it. Things like this make be feel good about my decision to bring it to Bob's shop, and I would highly recommend it to anyone.

5
★★★★★

I recently bought a used car and I knew that there were little things wrong here and there. I did my research and found that many people had recommended Bob's shop, so I felt safe in bringing my car there to be fixed.

They did a very good job and I am very satisfied with the work on my car. I have been driving the car for a full two weeks now and it feels like a completely different car. Well worth the money spent to fix it and have it done right!

The previous owner did a hack job of trying to fix things and caused the problem to be worse. Aaron (the mechanic at Bob's shop who fixed my car), found the hack job and corrected it. Things like this make be feel good about my decision to bring it to Bob's shop, and I would highly recommend it to anyone.

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.

The guys that work here are great! They tell you what is wrong and how they will fix it in simple, easy-to-understand language! And they are always on the lookout for ways they can help you at the "bargainest" prices. I highly recommend them to anyone with a car!!

2
★★★★★

The guys that work here are great! They tell you what is wrong and how they will fix it in simple, easy-to-understand language! And they are always on the lookout for ways they can help you at the "bargainest" prices. I highly recommend them to anyone with a car!!

Pros: Needed information is given in simple terms!

Cons: There are drawbacks????

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Bob's approach to car repair and customer service is second to none. I have been taking my cars to Bob for years and I have never been dissapointed in the service.

2
★★★★★

Bob's approach to car repair and customer service is second to none. I have been taking my cars to Bob for years and I have never been dissapointed in the service.

Pros: Honest and Competent

Cons: None!

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My husband always did all of our car repairs. When he passed away two years ago, I needed to find a repair shop that I could trust and didn??t make a woman feel like a dumb idiot. Professional Auto Care was recommended to me and I have not been sorry. They have been very considerate, done very professional work and they stand by their repairs. I have found their charges reasonable and they frequently offer coupons and specials to help out .

Pat G.

5
★★★★★

My husband always did all of our car repairs. When he passed away two years ago, I needed to find a repair shop that I could trust and didn??t make a woman feel like a dumb idiot. Professional Auto Care was recommended to me and I have not been sorry. They have been very considerate, done very professional work and they stand by their repairs. I have found their charges reasonable and they frequently offer coupons and specials to help out .

Pat G.

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Professional Auto Care is the only place that I refer friends & family for all their auto needs. They are friendly, honest and really care about the work they do for me. They always make sure that I'm satisfied with the work and the cost, and I always am! Great job! Keep up the good work!! :)

5
★★★★★

Professional Auto Care is the only place that I refer friends & family for all their auto needs. They are friendly, honest and really care about the work they do for me. They always make sure that I'm satisfied with the work and the cost, and I always am! Great job! Keep up the good work!! :)

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I have been extremely satisfied with the service I have received. They are friendly, honest and care very much about doing the best job for me. Always a positive experience!

2
★★★★★

I have been extremely satisfied with the service I have received. They are friendly, honest and care very much about doing the best job for me. Always a positive experience!

Pros: Example: best croissants in town

Cons: What are the drawbacks?

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I've had both my vehicle in for service and Bob and his staff have always made the repairs on time and at or under the estimated cost. They've shopped around to get the best cost in town for parts, and always have their customers best interest in mind.

5
★★★★★

I've had both my vehicle in for service and Bob and his staff have always made the repairs on time and at or under the estimated cost. They've shopped around to get the best cost in town for parts, and always have their customers best interest in mind.

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Not only do you get friendly service, they back up all repairs until it's fixed. They even send you reminders based on previous car usage. Great place to get your auto fixed.

5
★★★★★

Not only do you get friendly service, they back up all repairs until it's fixed. They even send you reminders based on previous car usage. Great place to get your auto fixed.

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I am a car collector. Have brought many vintage vehicles to Bob for repair (along with my 03 VW Golf). Honesty, expertise and commitment are unsurpassed.

5
★★★★★

I am a car collector. Have brought many vintage vehicles to Bob for repair (along with my 03 VW Golf). Honesty, expertise and commitment are unsurpassed.

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Not only do you get friendly service, they back up all repairs until it's fixed. They even send you reminders based on previous car usage. Great place to get your auto fixed.

2
★★★★★

Not only do you get friendly service, they back up all repairs until it's fixed. They even send you reminders based on previous car usage. Great place to get your auto fixed.

.

I've had both my vehicle in for service and Bob and his staff have always made the repairs on time and at or under the estimated cost. They've shopped around to get the best cost in town for parts, and always have their customers best interest in mind.

2
★★★★★

I've had both my vehicle in for service and Bob and his staff have always made the repairs on time and at or under the estimated cost. They've shopped around to get the best cost in town for parts, and always have their customers best interest in mind.

Pros: Honest, accurate & reliable

Cons: None

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I've been a customer of Turner Brothers, and Professional Auto Care dozens of times over the past few years. Whenever my car, my wife's car, or our kids cars need service, we know there's only one place to go. With all the difficult decisions in life, it's nice not to have to worry about where to take our vehicles.
They treat me like family, and kind and courteous, and have bent over backwards time and again to service me on my schedule. Even providing me a free loaner car when mine was tied up, that saved me over $300 off a rental!
I love the way Bob runs his business, and have referred them repeatedly to my friends and family.

Keep up the good work !

- Bryan L.

5
★★★★★

I've been a customer of Turner Brothers, and Professional Auto Care dozens of times over the past few years. Whenever my car, my wife's car, or our kids cars need service, we know there's only one place to go. With all the difficult decisions in life, it's nice not to have to worry about where to take our vehicles.
They treat me like family, and kind and courteous, and have bent over backwards time and again to service me on my schedule. Even providing me a free loaner car when mine was tied up, that saved me over $300 off a rental!
I love the way Bob runs his business, and have referred them repeatedly to my friends and family.

Keep up the good work !

- Bryan L.

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.

I brought my car in after being told by my local dealership that the repairs would cost over $5000. After taking the time to listen and diagnose the problem, they were able to fix it for only $600! The car has never run better and I'm absolutly delighted! I will never take my car anywhere else again. They truly care about their customers, and it shows the first time you call!

2
★★★★★

I brought my car in after being told by my local dealership that the repairs would cost over $5000. After taking the time to listen and diagnose the problem, they were able to fix it for only $600! The car has never run better and I'm absolutly delighted! I will never take my car anywhere else again. They truly care about their customers, and it shows the first time you call!

Pros: Courteous and Honest!

Cons: Small Parking Lot.

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Auto repair center works on all aspects and on all types of cars from places around the globe.

 

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