Supreme Glass

★★★★☆
  • 3117 38th Ave

    Long Island City, NY 11101

    Map & Directions
  • 718-729-1520

About Supreme Glass

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Home & Garden

Home & Garden
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3
★★★★★
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Absolutely terrible. They didn't show up for the first appointment (to measure the screens). I've now been waiting 3 months for the actual screens to arrive, with no word or communication from them at all during this time. I've called

3
★★★★★

Absolutely terrible. They didn't show up for the first appointment (to measure the screens). I've now been waiting 3 months for the actual screens to arrive, with no word or communication from them at all during this time. I've called

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Tried to make an appointment to have my window fixed in the morning but was told they only come in the afternoon. Made an appointment for a time frame between 1-4pm. My husband stayed at home the entire afternoon waiting for the service

3
★★★★★

Tried to make an appointment to have my window fixed in the morning but was told they only come in the afternoon. Made an appointment for a time frame between 1-4pm. My husband stayed at home the entire afternoon waiting for the service

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No real communication.

Made an appointment for somebody to come measure for replacement windows, and was given time of between 9am and Noon.

I called the morning of the appointment to confirm they were still coming, and was told that I was the first visit of the day and to expect him between 9:30AM and 10:30AM.

At 10:45AM I call to see where he is, and was told they would call me back. They did not call back.

I called for the third time that morning at 11:20AM. I was told that the guy had a problem and he would come after he finished with his problem. I asked if that would be before noon, and I was told he could not make it before noon. I then asked to speak with a manager.

The manager said that I was supposed to be the first stop of the day, and the driver must have mixed the tickets up. I explained that she was telling me a different story than what I was earlier told. I went on to explain that I was previously told the driver had a problem. The manager said that the driver was experiencing a problem at the place he was currently at.

I explained that I had to call three times, to find out nobody was coming. The manager tried to reschedule.

I won't waste another morning off from work. They don't seem to know what their employees are doing, and they don't communicate with the customer.

Read the may good reviews they have, and some may strike you as odd. Somebody from their company is probably planting bogus good reviews.

0
★☆☆☆☆

No real communication.

Made an appointment for somebody to come measure for replacement windows, and was given time of between 9am and Noon.

I called the morning of the appointment to confirm they were still coming, and was told that I was the first visit of the day and to expect him between 9:30AM and 10:30AM.

At 10:45AM I call to see where he is, and was told they would call me back. They did not call back.

I called for the third time that morning at 11:20AM. I was told that the guy had a problem and he would come after he finished with his problem. I asked if that would be before noon, and I was told he could not make it before noon. I then asked to speak with a manager.

The manager said that I was supposed to be the first stop of the day, and the driver must have mixed the tickets up. I explained that she was telling me a different story than what I was earlier told. I went on to explain that I was previously told the driver had a problem. The manager said that the driver was experiencing a problem at the place he was currently at.

I explained that I had to call three times, to find out nobody was coming. The manager tried to reschedule.

I won't waste another morning off from work. They don't seem to know what their employees are doing, and they don't communicate with the customer.

Read the may good reviews they have, and some may strike you as odd. Somebody from their company is probably planting bogus good reviews.

.

I was given a three-hour time slot of 9-12 and told to call in the morning on the day-of for my specific time. When I called, I was told that my "specific" time was "10:30-12:30." The delivery man just showed up at 3:30 after I waited at home for him all day. And when I asked, "Why so late?" he said "Because you're scheduled as my last stop of the day." (Their deliveries run until 4.) Awful.

0
★☆☆☆☆

I was given a three-hour time slot of 9-12 and told to call in the morning on the day-of for my specific time. When I called, I was told that my "specific" time was "10:30-12:30." The delivery man just showed up at 3:30 after I waited at home for him all day. And when I asked, "Why so late?" he said "Because you're scheduled as my last stop of the day." (Their deliveries run until 4.) Awful.

Pros: ?

Cons: Four Hours Late, No Apology, Rude on the Phone

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These guys did a really nice job. Attention to details, most important of which was satisfying me. The price was right and the service top notch.

2
★★★★☆

These guys did a really nice job. Attention to details, most important of which was satisfying me. The price was right and the service top notch.

Pros: very good experience

Cons: none come to mind

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Bravo on a job well done. Very happy with the workmanship. The people were nice, the window installation was clean and efficient. Thanks again for the beautiful work done.

2
★★★★☆

Bravo on a job well done. Very happy with the workmanship. The people were nice, the window installation was clean and efficient. Thanks again for the beautiful work done.

Pros: very good

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I would recommend these guys to anyone who needs some quality glass work done. All in all, im pretty happy with them.

2
★★★★☆

I would recommend these guys to anyone who needs some quality glass work done. All in all, im pretty happy with them.

Pros: nice job

Cons: I had to wait an extra week for an open appointment-atleast theyre busy which is a good sign

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As an owner of several residential apartment buildings, i have my pick of the litter with whom we choose to deal with. 12 years working with Supreme Glass and i wouldnt change a thing. Seasoned professionals and true class acts. I felt obligated to praise them, for no other reason than a heartfelt admiration for the work they do for us. In a residential building with as many units as we have, there is always a need for glass, windows and mirrors to be repaired / replaced. One may think that the treatment we receive is due to our long standing relationship, however i have personally recommended many people to them, and the response and praise is always the same. Impressive, considering that i specifically told my referrals not to mention me by name. This is how I measure a quality organization - How they treat EVERYONE.
Keep up the fantastic work!

2
★★★★★

As an owner of several residential apartment buildings, i have my pick of the litter with whom we choose to deal with. 12 years working with Supreme Glass and i wouldnt change a thing. Seasoned professionals and true class acts. I felt obligated to praise them, for no other reason than a heartfelt admiration for the work they do for us. In a residential building with as many units as we have, there is always a need for glass, windows and mirrors to be repaired / replaced. One may think that the treatment we receive is due to our long standing relationship, however i have personally recommended many people to them, and the response and praise is always the same. Impressive, considering that i specifically told my referrals not to mention me by name. This is how I measure a quality organization - How they treat EVERYONE.
Keep up the fantastic work!

Pros: Top notch

Cons: All my vendors arent like you

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Great job guys!!
The work is spot on perfect, the service was excellent, the staff a pleasure. Nothing but the highest praise on a wonderful job.

Thank you very much!

2
★★★★★

Great job guys!!
The work is spot on perfect, the service was excellent, the staff a pleasure. Nothing but the highest praise on a wonderful job.

Thank you very much!

Pros: wonderful

Cons: dont have any

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These guys did a really nice job, im happy with the results and would use them again.

2
★★★★☆

These guys did a really nice job, im happy with the results and would use them again.

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Supreme glass did a very good job for us. They were nice and very professional. We are happy with the work and recommend them to anyone who needs this kind of work done.

2
★★★★☆

Supreme glass did a very good job for us. They were nice and very professional. We are happy with the work and recommend them to anyone who needs this kind of work done.

Pros: Good Job

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Supreme glass should thank my son for our business. If not for him sending a hardball through our bedroom window, we never would have called. Myself on the other hand, is very thankful I found this company. They did a quick and efficient replacement on the window, the price was very fair, and the service was top notch. Im also having them install a brand new shower door later in July. Great work guys keep it up.

2
★★★★★

Supreme glass should thank my son for our business. If not for him sending a hardball through our bedroom window, we never would have called. Myself on the other hand, is very thankful I found this company. They did a quick and efficient replacement on the window, the price was very fair, and the service was top notch. Im also having them install a brand new shower door later in July. Great work guys keep it up.

Pros: Excellent Job

Cons: My son still plays baseball

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Im really happy i found this glass company. As a young single woman, i personally have no idea about anything related to repairing my glass windows. The staff there was so nice to me, they explained everything from A-Z, they did the work on time, and left the place spotless. I would definitely recommend them. BIG THANKS TO SUPREME GLASS, YOU REALLY ARE SUPREME!!!

-Daniela

2
★★★★☆

Im really happy i found this glass company. As a young single woman, i personally have no idea about anything related to repairing my glass windows. The staff there was so nice to me, they explained everything from A-Z, they did the work on time, and left the place spotless. I would definitely recommend them. BIG THANKS TO SUPREME GLASS, YOU REALLY ARE SUPREME!!!

-Daniela

Pros: great great great

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I felt compelled to write a review after my experience with Supreme Glass. With the rising cost of evergy over the last 2-3 years, we knew something had to be done. Although we wanted to change all of our windows for sometime to improve the appearance of our home, a tightening budget had us delay this improvement. We had noticed that our energy bill was quite high, and we tried to find where we were losing so much money. As it turns out, our old windows were bleeding us dry. I decided to change the windows in the hopes that more efficient insulation might help, and i was right. Supreme Glass was recommended to us, and we decided to give them a try. The staff helped us select not only energy efficient windows, but also ones that really complimented the appearance of our home.
Im glad to say that over the last 4 months, our energy bill has dropped substantially, more than justifying the expense on the windows (which quite frankly, cost less than we originally thought they would.)

I recommend this company very highly to anyone, and i thank Supreme Glass for a spectacular job.
--Now if only they could make my car get better mileage.

Thanks again,
J

2
★★★★★

I felt compelled to write a review after my experience with Supreme Glass. With the rising cost of evergy over the last 2-3 years, we knew something had to be done. Although we wanted to change all of our windows for sometime to improve the appearance of our home, a tightening budget had us delay this improvement. We had noticed that our energy bill was quite high, and we tried to find where we were losing so much money. As it turns out, our old windows were bleeding us dry. I decided to change the windows in the hopes that more efficient insulation might help, and i was right. Supreme Glass was recommended to us, and we decided to give them a try. The staff helped us select not only energy efficient windows, but also ones that really complimented the appearance of our home.
Im glad to say that over the last 4 months, our energy bill has dropped substantially, more than justifying the expense on the windows (which quite frankly, cost less than we originally thought they would.)

I recommend this company very highly to anyone, and i thank Supreme Glass for a spectacular job.
--Now if only they could make my car get better mileage.

Thanks again,
J

Pros: Excellent

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Supreme glass did a wonderful job for us. Seasoned professionals through and through. Its tough to find service oriented companies that perform their work as well as this staff. From beginning to end it was a pleasant experience. I recommend them highly and without reservation.

2
★★★★★

Supreme glass did a wonderful job for us. Seasoned professionals through and through. Its tough to find service oriented companies that perform their work as well as this staff. From beginning to end it was a pleasant experience. I recommend them highly and without reservation.

Pros: Excellent job, quick and efficient

Cons: None

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Thank you for the fine job you did. I was pleased with the overall experience. Ive never had to have this type of work done before, and im so very glad that i found you. Supreme Glass was great! I would use them again if the need should arise in the future.

2
★★★★☆

Thank you for the fine job you did. I was pleased with the overall experience. Ive never had to have this type of work done before, and im so very glad that i found you. Supreme Glass was great! I would use them again if the need should arise in the future.

Pros: very nice work

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Supreme Glass did a great job. The work was fast, accurate, and comparably priced. All in all im happy with the work and would recommend them to anyone.

2
★★★★☆

Supreme Glass did a great job. The work was fast, accurate, and comparably priced. All in all im happy with the work and would recommend them to anyone.

Pros: nice work

Cons: none

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My hats off to you guys! Finding workmanship that you can be happy with is a challenge these days. Your company came through on all points. The work was great, the staff members pleasant, the technicians that came to our residence we polite and professional. Overall we are most pleased with the quality of the windows and glass doors installed. i could have gotten glass doors from a number of companies out there, your staff made all the difference. Great job guys keep it up. We plan on getting some more work done in the next few months, so you know you'll be hearing from us again! Two thumbs up!

Tim

2
★★★★★

My hats off to you guys! Finding workmanship that you can be happy with is a challenge these days. Your company came through on all points. The work was great, the staff members pleasant, the technicians that came to our residence we polite and professional. Overall we are most pleased with the quality of the windows and glass doors installed. i could have gotten glass doors from a number of companies out there, your staff made all the difference. Great job guys keep it up. We plan on getting some more work done in the next few months, so you know you'll be hearing from us again! Two thumbs up!

Tim

Pros: two thumbs way up

Cons: none

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Supreme glass did a nice job. Im satisfied with the workmanship.

1
★★★☆☆

Supreme glass did a nice job. Im satisfied with the workmanship.

Pros: good job

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I wanted to remodel my entire bathroom. Mirrors, glass enclosures, the works. I went to Expo design center and picked what i wanted, paid for it, waited for their installers. What a nightmare, the Expo guys botched the job completely (im still fighting with them)

friend of mine used you guys and said he was happy and i figured this time, i should choose someone based on words of praise and not on multimillion dollar advertisements.

I have to say, you guys were awesome!
Work was perfect, the bathroom looks amazing, the price was more than reasonable (after all you get what you pay for) I whole heartedly thank you for the work you did, but more so the professional manner in which everyone conducted themselves. My only regret is that i didnt come to you guys first. Keep up the fantastic work. As i was referred to you, you can bet, i will send whom ever i know to you as well.

Thank you again,
Patrick

2
★★★★★

I wanted to remodel my entire bathroom. Mirrors, glass enclosures, the works. I went to Expo design center and picked what i wanted, paid for it, waited for their installers. What a nightmare, the Expo guys botched the job completely (im still fighting with them)

friend of mine used you guys and said he was happy and i figured this time, i should choose someone based on words of praise and not on multimillion dollar advertisements.

I have to say, you guys were awesome!
Work was perfect, the bathroom looks amazing, the price was more than reasonable (after all you get what you pay for) I whole heartedly thank you for the work you did, but more so the professional manner in which everyone conducted themselves. My only regret is that i didnt come to you guys first. Keep up the fantastic work. As i was referred to you, you can bet, i will send whom ever i know to you as well.

Thank you again,
Patrick

Pros: GREAT

Cons: None at all

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Im very happy with the work that was done for me. I recieved the best treatment i could have hoped for. The receptionist was helpful, the sales rep didnt pressure me, the installation guys did it fast and didnt leave a mess, and they followed up to make sure i was happy. All in all, a great experience, and im happy to recommend them.

Nerea

2
★★★★☆

Im very happy with the work that was done for me. I recieved the best treatment i could have hoped for. The receptionist was helpful, the sales rep didnt pressure me, the installation guys did it fast and didnt leave a mess, and they followed up to make sure i was happy. All in all, a great experience, and im happy to recommend them.

Nerea

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There are a few things you always want to have a number for. A good locksmith, a good doctor, a good mechanic, a good computer guy, and a good glass repair company.

Supreme glass was great. The people are nice, the work was great (actually cheaper than i thought it would be, which is always a plus)

I would definitely use them again

2
★★★★★

There are a few things you always want to have a number for. A good locksmith, a good doctor, a good mechanic, a good computer guy, and a good glass repair company.

Supreme glass was great. The people are nice, the work was great (actually cheaper than i thought it would be, which is always a plus)

I would definitely use them again

Pros: 2 big thumbs up

.

The installers for supreme did a really nice job. They arrived a few minutes earlier than expected and finished ahead of schedule, which was perfect cause i had an appointment that same day i had to make it to. The work was great, and they answered all the questions i had.

2
★★★★☆

The installers for supreme did a really nice job. They arrived a few minutes earlier than expected and finished ahead of schedule, which was perfect cause i had an appointment that same day i had to make it to. The work was great, and they answered all the questions i had.

Pros: well done

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Really happy with these guys. The receptionists were always pleasant to talk to, the sales rep knew what he was talking about, and the installers did a great job. The removed our old windows and installed the new ones. They cleaned up afterwards as if no one was ever even there. Its tough to find people that do work this well and at a fair price. Id use these guys again and already recommended them to 2 people.

2
★★★★★

Really happy with these guys. The receptionists were always pleasant to talk to, the sales rep knew what he was talking about, and the installers did a great job. The removed our old windows and installed the new ones. They cleaned up afterwards as if no one was ever even there. Its tough to find people that do work this well and at a fair price. Id use these guys again and already recommended them to 2 people.

Pros: excellent work

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Very happy with the work.
Price was right, the workmanship was great, overall very very pleased.

2
★★★★★

Very happy with the work.
Price was right, the workmanship was great, overall very very pleased.

Pros: Very happy

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I have to tell you how happy i am with our glass shower doors. Its beautiful!!
We have been dying to renovate our bathroom for years, and ive always wanted some classy italian glass shower doors. You guys did such a great job! We had guests over the other night and every that used the rest room complimented us on it. One of my friends asked for your number and I was happy to give it to her. If we need anything in the future we will be sure to call you again.

Thank you again so much!
Rosie

2
★★★★★

I have to tell you how happy i am with our glass shower doors. Its beautiful!!
We have been dying to renovate our bathroom for years, and ive always wanted some classy italian glass shower doors. You guys did such a great job! We had guests over the other night and every that used the rest room complimented us on it. One of my friends asked for your number and I was happy to give it to her. If we need anything in the future we will be sure to call you again.

Thank you again so much!
Rosie

Pros: love it!

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I dont write reviews often, but felt these guys deserved it. Everyone on the phone was really helpful, especially to someone like me who doesnt know a single thing about replacing windows. I priced around and they were very reasonably priced. The installation guys were really nice, they did the work very quickly, and made sure i was very pleased before they left. Its good to know that there are true professionals out there and i have no doubt i will use them again when we redo our entire house.

Great job guys! thank you so much.

Charlotte

2
★★★★☆

I dont write reviews often, but felt these guys deserved it. Everyone on the phone was really helpful, especially to someone like me who doesnt know a single thing about replacing windows. I priced around and they were very reasonably priced. The installation guys were really nice, they did the work very quickly, and made sure i was very pleased before they left. Its good to know that there are true professionals out there and i have no doubt i will use them again when we redo our entire house.

Great job guys! thank you so much.

Charlotte

Pros: Nice people, great installers, quality of work im very happy with

Cons: None that really stood out in my mind

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This was a horrible experiance right from the start. I got 3 quotes for a job & they were lowest - now i know exactly why - they missed 3 apointments & then showed up with the wrong materials to fix the problem that was misdiagnosed. I am currently ina law suit with them as they are trying to charge me for a window they did not repair

RUN FROM THEM!!!

0
★☆☆☆☆

This was a horrible experiance right from the start. I got 3 quotes for a job & they were lowest - now i know exactly why - they missed 3 apointments & then showed up with the wrong materials to fix the problem that was misdiagnosed. I am currently ina law suit with them as they are trying to charge me for a window they did not repair

RUN FROM THEM!!!

Pros: Consistent - thaey are equally horrible from all perspectives

Cons: liars & incompetant - DO NOT PAY CASH!

.

I would not recommend this company to my worst enemy! I have had three appointments where the repairman was unreliable, had no excuse and was rude. I have now been waiting for the window to be repaired for 6 weeks. They cannot locate the part, and are always rude on the phone.

0
★☆☆☆☆

I would not recommend this company to my worst enemy! I have had three appointments where the repairman was unreliable, had no excuse and was rude. I have now been waiting for the window to be repaired for 6 weeks. They cannot locate the part, and are always rude on the phone.

Pros: THUMBS DOWN (there are no pros)

Cons: THUMBS DOWN

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Called to confirm an appointment to have a window repaired, appointment was confirmed. My window was between 3-5, at 445 I called them to find out where the guy was, they said he had been there and left. No one called to notify, no one rang the bell. At this time I asked for him to come back and they wouldn't do it. There was no courtesy or politeness on the phone, they were extremely rude. It was a terrible experience, it seems to be a small little shop so they feel they can say anything to you and there is nothing you can do about it. Wouldn't recommend it to anyone!

0
★☆☆☆☆

Called to confirm an appointment to have a window repaired, appointment was confirmed. My window was between 3-5, at 445 I called them to find out where the guy was, they said he had been there and left. No one called to notify, no one rang the bell. At this time I asked for him to come back and they wouldn't do it. There was no courtesy or politeness on the phone, they were extremely rude. It was a terrible experience, it seems to be a small little shop so they feel they can say anything to you and there is nothing you can do about it. Wouldn't recommend it to anyone!

 

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