Smooch

★★★☆☆
  • 264 Carlton Ave

    Brooklyn, NY 11205

    Cross street: Dekalb Avenue

    Map & Directions
  • 718-624-4075

About Smooch

Hours
Mon, Wed-Sat 8am-12am Sun 9am-10pm Tue 8am-4pm

Food

Food
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.

Well, it doesn't look like Smooch has changed at all! The hipsters working there generally don't know a thing about customer service, nor do they care. To get inside the door, you must get past all the people smoking outside and beware

3
★★★★★

Well, it doesn't look like Smooch has changed at all! The hipsters working there generally don't know a thing about customer service, nor do they care. To get inside the door, you must get past all the people smoking outside and beware

.

Nice little place cute environment. Very (too) organic imho and pricey for what it is. Staff can be hot and cold. Sometimes a bit churlish and standoffish others are quite nice. Consistency could be a goal. Not a bad option and many swear by this place.

3
★★★☆☆

Nice little place cute environment. Very (too) organic imho and pricey for what it is. Staff can be hot and cold. Sometimes a bit churlish and standoffish others are quite nice. Consistency could be a goal. Not a bad option and many swear by this place.

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.

I love the cofffee and espresso at smooch. On saturday mornings I like to stop in there for a good soy latte. But now that bitter sweet has opened up nearby, I don't go anymore. I don't like smooch because when I stand there at the counter waiting to order no one will make eye contact with me. I'm just ignored for an invariable period of time. When you go to eat there its the same thing. You walk in unsure if they will take your order or if you should order from the bar. Sometimes they bring water, sometimes you have to get it yourself. It also takes 20 minutes just to get an espresso to go. It's so frustrating the food is good and so is the coffee but they are disorganized and have an attitude. I feel like I'm putting someone out when I place an order. They lost my business awhile ago.

0
★☆☆☆☆

I love the cofffee and espresso at smooch. On saturday mornings I like to stop in there for a good soy latte. But now that bitter sweet has opened up nearby, I don't go anymore. I don't like smooch because when I stand there at the counter waiting to order no one will make eye contact with me. I'm just ignored for an invariable period of time. When you go to eat there its the same thing. You walk in unsure if they will take your order or if you should order from the bar. Sometimes they bring water, sometimes you have to get it yourself. It also takes 20 minutes just to get an espresso to go. It's so frustrating the food is good and so is the coffee but they are disorganized and have an attitude. I feel like I'm putting someone out when I place an order. They lost my business awhile ago.

Pros: Food/Coffee

Cons: service

.

The service here is awful. I went for breakfast on a weekend and the waitress took at least 15 minutes to take our order. Then we waited and waited and waited and the waitress asked us if we were waiting on something. "Yeah, our breakfast sandwiches" This was maybe 30 minutes after we placed our order. Well, the waitress had forgot to submit our order to the cook. We finally got our breakfast sandwiches and then were overcharged for them along with my friend's tea order. It just went from bad to worse. I would never recommend smooch. The service was the worst I have ever had. The staff had no sense of urgency and no customer service.

0
★☆☆☆☆

The service here is awful. I went for breakfast on a weekend and the waitress took at least 15 minutes to take our order. Then we waited and waited and waited and the waitress asked us if we were waiting on something. "Yeah, our breakfast sandwiches" This was maybe 30 minutes after we placed our order. Well, the waitress had forgot to submit our order to the cook. We finally got our breakfast sandwiches and then were overcharged for them along with my friend's tea order. It just went from bad to worse. I would never recommend smooch. The service was the worst I have ever had. The staff had no sense of urgency and no customer service.

 

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