Noble Lighting Inc

★★★★☆

About Noble Lighting Inc

Finance

Finance
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Buyer beware. I ordered one product with 8 lights, and got a 3-light product instead. No reasonable explanation. Along with that, instead of receiving new crystals, they sent dirty crystals with "circles" in them. They later sent new

3
★★★★★

Buyer beware. I ordered one product with 8 lights, and got a 3-light product instead. No reasonable explanation. Along with that, instead of receiving new crystals, they sent dirty crystals with "circles" in them. They later sent new

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A friend of mine recently purchased light canopys for her home. She unfortunately purchased the wrong size (too small) and the wrong items all together. She spent $50.00 dollars on these two items. When she tried to return the canopys they would not refund her money. They said the receipt they gave her at the time of check-out said NO Exchanges only Store Credit. She was NOT informed of this when she purchased the items. When explained to the manager of the store and the clerk that she was not told of the policy they became extremely rude and refused to return the money. They spoke in their native language making it difficult for her to understand what they were saying in front of her and then refused to give the owners name of the company when asked for. It was only when she became noticeably upset and angry they finally handed over the name of the Owner. In my view, this underhanded way of doing business is deplorable! If you purchase a product for your home and make a mistake and you return the items in a timely fashion a full refund should be given. Store credits for home items are useless as most times people buying canapoys will not have any need to purchase anything again at this type of store. In the Bowery there are so many lighting stores where the owners are reasonable and understanding that it would not be worth the time or stress to deal with unreasonable return policies and deplorable service. If Noble Lighting were the only lightening store in the city, I would not purchase anything from them. I would rather use candle light. Based on annual reporting this company estimates they make between 500,000 to a million dollars a year. No doubt they do due to this underhanded return policy.

0
★☆☆☆☆

A friend of mine recently purchased light canopys for her home. She unfortunately purchased the wrong size (too small) and the wrong items all together. She spent $50.00 dollars on these two items. When she tried to return the canopys they would not refund her money. They said the receipt they gave her at the time of check-out said NO Exchanges only Store Credit. She was NOT informed of this when she purchased the items. When explained to the manager of the store and the clerk that she was not told of the policy they became extremely rude and refused to return the money. They spoke in their native language making it difficult for her to understand what they were saying in front of her and then refused to give the owners name of the company when asked for. It was only when she became noticeably upset and angry they finally handed over the name of the Owner. In my view, this underhanded way of doing business is deplorable! If you purchase a product for your home and make a mistake and you return the items in a timely fashion a full refund should be given. Store credits for home items are useless as most times people buying canapoys will not have any need to purchase anything again at this type of store. In the Bowery there are so many lighting stores where the owners are reasonable and understanding that it would not be worth the time or stress to deal with unreasonable return policies and deplorable service. If Noble Lighting were the only lightening store in the city, I would not purchase anything from them. I would rather use candle light. Based on annual reporting this company estimates they make between 500,000 to a million dollars a year. No doubt they do due to this underhanded return policy.

Pros: NONE

Cons: Deplorable Service and Unhonorable Purchasing

 

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