Westrock Pools

★★★★☆
  • 21 N Middletown Rd

    Nanuet, NY 10954

    Map & Directions
  • 845-623-3844

About Westrock Pools

Hours
Mon - Fri, 9am - 6pm; Sat, Sun, closed

Home & Garden

Home & Garden
More choices in Nanuet:
Resultset_next

Bed Bath & Beyond

225 Interstate Shopping Center Ramsey, NJ

Resultset_next

Pier 1

150 Spring Valley Market Place Spring Valley, NY

4.0833 36
Hi! Sign in to let us know how Westrock Pools was?
Write a Review
.

\r
I want to thank Westrock Pools for donating pool items to my father's charity golf outing event coming up in June. It certainly puts a smile on my face when I reached out and they offered to help out. It's great that they help out in

3
★★★★★

\r
I want to thank Westrock Pools for donating pool items to my father's charity golf outing event coming up in June. It certainly puts a smile on my face when I reached out and they offered to help out. It's great that they help out in

.

EXTREMELY HAPPY! I met with 3 pool companies before I decided on Westrock. Westrock has been extremely professional during this entire process. They just put in a 18 x 38 in ground pool. Every contractor that has come to my house has

3
★★★★★

EXTREMELY HAPPY! I met with 3 pool companies before I decided on Westrock. Westrock has been extremely professional during this entire process. They just put in a 18 x 38 in ground pool. Every contractor that has come to my house has

.

I can only say one word
Fantastic!!!
From beginning to end my pool buying and installing experience was seamless. the professionalism at Westrock pools exceeded my expectations. My wife and i could not be any happier. Andrew and his partner Bobby guided us through a process that we had no prior knowledge. The service department has maintained our pool this past year so all i have to do is just jump in! I highly recommend this company!

5
★★★★★

I can only say one word
Fantastic!!!
From beginning to end my pool buying and installing experience was seamless. the professionalism at Westrock pools exceeded my expectations. My wife and i could not be any happier. Andrew and his partner Bobby guided us through a process that we had no prior knowledge. The service department has maintained our pool this past year so all i have to do is just jump in! I highly recommend this company!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Westrock designed and installed a new gunnite pool for us last Spring. We were extremely nervous about taking on such a large project but everything from the very start was handled professionally. Ronnie, Bobby and all of their

3
★★★★★

Westrock designed and installed a new gunnite pool for us last Spring. We were extremely nervous about taking on such a large project but everything from the very start was handled professionally. Ronnie, Bobby and all of their

.

Best experience ever!!! Just thought of westrock because a friend of mine was looking to put an inground pool in, last summer the guys over at westrock installed my inground pool and patio. I've heard many times of people having bad

3
★★★★★

Best experience ever!!! Just thought of westrock because a friend of mine was looking to put an inground pool in, last summer the guys over at westrock installed my inground pool and patio. I've heard many times of people having bad

.

We began looking into purchasing an inground pool in December 2011. Andy came to our house, sat down for an hour or so and explained everything to us. We decided to shop around. I immediately realized how pressured I was from every other

3
★★★★★

We began looking into purchasing an inground pool in December 2011. Andy came to our house, sat down for an hour or so and explained everything to us. We decided to shop around. I immediately realized how pressured I was from every other

.

This family run business treats its customers like family. I purchased my second pool from them this year. We first bought an inground pool ten years ago and this year we upgraded to an inground. Andy and Bobby were amazing. Everyone was so helpful from start to finish.

5
★★★★★

This family run business treats its customers like family. I purchased my second pool from them this year. We first bought an inground pool ten years ago and this year we upgraded to an inground. Andy and Bobby were amazing. Everyone was so helpful from start to finish.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Bought my second pool from Andy this summer. Started off 10 years ago with an above ground and upgraded to an inground pool this year. Westrock was extremely helpful and the pricing was very good. They walked us through the process

3
★★★★★

Bought my second pool from Andy this summer. Started off 10 years ago with an above ground and upgraded to an inground pool this year. Westrock was extremely helpful and the pricing was very good. They walked us through the process

.

We had a great experience with Westrock Pools. Andy, Bobby and Lance were reliable, responsible and friendly. The same was true for their workers, subcontractors and the guys in the store. Excavation and installation began in October 2011 and our in ground pool was ready to go by Memorial Day 2012. WE LOVE IT! We enjoyed it all summer and were happy to recommend Westrock to our jealous neighbors, who are now getting a pool too. It was a big decision, but we??re so glad we decided to get a pool and so glad we used Westrock. Go for it!

5
★★★★★

We had a great experience with Westrock Pools. Andy, Bobby and Lance were reliable, responsible and friendly. The same was true for their workers, subcontractors and the guys in the store. Excavation and installation began in October 2011 and our in ground pool was ready to go by Memorial Day 2012. WE LOVE IT! We enjoyed it all summer and were happy to recommend Westrock to our jealous neighbors, who are now getting a pool too. It was a big decision, but we??re so glad we decided to get a pool and so glad we used Westrock. Go for it!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We had a great experience with Westrock Pools. Andy, Bobby and Lance were reliable, responsible and friendly. The same was true for their workers, subcontractors and the guys in the store. Excavation and installation began in October 2011

3
★★★★★

We had a great experience with Westrock Pools. Andy, Bobby and Lance were reliable, responsible and friendly. The same was true for their workers, subcontractors and the guys in the store. Excavation and installation began in October 2011

.

\r
\r
We originally talked to Ronnie the salesman about getting a pool in our house. After coming to the final figures, size and shape of the pool and spa, Ronnie took us to talk to Andy-felt like I was at a used car dealer. Andi assured

3
★★★★★

\r
\r
We originally talked to Ronnie the salesman about getting a pool in our house. After coming to the final figures, size and shape of the pool and spa, Ronnie took us to talk to Andy-felt like I was at a used car dealer. Andi assured

.

PLEASE,take my advise and don't sign a pool contract with this company .If you sign with them you deserve everything you get. first they will be all happy and go lucky with you but as soon as you sign this is what's going to happen,you will never here from your sales person again,what they tell you is in the contract will not be there,they will take a large down payment so that when you cancel they will keep it,in the middle of construction you will need something that is not in the contract and they will make you pay for it,before the pool is done they make you pay for all of the pool...

keep in mind that when you make that last payment all of these items still have to be done,,,,,your final inspection,yard clean up,pool, they destroyed my yard leaving garbage all over with attempt at cleaning up. Bob dropped off his no speak English pool pro's and you never seee him again. Caught a guy urinating on my neighbors bush. They advertise all professional they are not,they advertise you will love it, I and so many others I have came across while waiting to speak to Andy if he was actual in will tell you different. At one point I had ended up standing waiting for him with the same guy for the 3rd time we shared a similar story. Please hire a pool consultant to go over all your paperwork before you sign and hire that person to over see the job because they will cut corners to rip you off but smile in your face till the issues start.STAY AWAY

1
★☆☆☆☆

PLEASE,take my advise and don't sign a pool contract with this company .If you sign with them you deserve everything you get. first they will be all happy and go lucky with you but as soon as you sign this is what's going to happen,you will never here from your sales person again,what they tell you is in the contract will not be there,they will take a large down payment so that when you cancel they will keep it,in the middle of construction you will need something that is not in the contract and they will make you pay for it,before the pool is done they make you pay for all of the pool...

keep in mind that when you make that last payment all of these items still have to be done,,,,,your final inspection,yard clean up,pool, they destroyed my yard leaving garbage all over with attempt at cleaning up. Bob dropped off his no speak English pool pro's and you never seee him again. Caught a guy urinating on my neighbors bush. They advertise all professional they are not,they advertise you will love it, I and so many others I have came across while waiting to speak to Andy if he was actual in will tell you different. At one point I had ended up standing waiting for him with the same guy for the 3rd time we shared a similar story. Please hire a pool consultant to go over all your paperwork before you sign and hire that person to over see the job because they will cut corners to rip you off but smile in your face till the issues start.STAY AWAY

Was this review helpful to you?
Ratings_icons Ratings_icons

.

PLEASE,take my advise and don't sign a pool contract with this company .If you sign with them you deserve everything you get. first they will be all happy and go lucky with you but as soon as you sign this is what's going to happen,you

3
★★★★★

PLEASE,take my advise and don't sign a pool contract with this company .If you sign with them you deserve everything you get. first they will be all happy and go lucky with you but as soon as you sign this is what's going to happen,you

.

What thieves. Say they are selling name brand products and sell chinese knockoff which breaks after 1 week. They tell me to bring it to a motor repair shop in nyack at my own expense, then have the nerve to ask me to write a review after

3
★★★★★

What thieves. Say they are selling name brand products and sell chinese knockoff which breaks after 1 week. They tell me to bring it to a motor repair shop in nyack at my own expense, then have the nerve to ask me to write a review after

.

Do not shop here or have your pool serviced by Westrock. I've had multiple negative experiences with the staff at Westrock, but none worse than what I went through today. To make a long story short, after bringing in a part to be serviced,

3
★★★★★

Do not shop here or have your pool serviced by Westrock. I've had multiple negative experiences with the staff at Westrock, but none worse than what I went through today. To make a long story short, after bringing in a part to be serviced,

.

When I moved to Rockland 15 years ago I was told to go to Westrock to have my ingound pool installed because they would treat me right--I have never regretted it! I purchase all my supplies from them; have the pool serviced by them; have

3
★★★★★

When I moved to Rockland 15 years ago I was told to go to Westrock to have my ingound pool installed because they would treat me right--I have never regretted it! I purchase all my supplies from them; have the pool serviced by them; have

.

With the good weather we had I arranged to open my pool early. West Rock is the place to go. I've been using them for years and have always experienced superb service. Last year I had a new heater installed and was thrilled that my swim

3
★★★★★

With the good weather we had I arranged to open my pool early. West Rock is the place to go. I've been using them for years and have always experienced superb service. Last year I had a new heater installed and was thrilled that my swim

.

This is the Worst Company on the Face of The Earth.
Andy and all the Employees are Complete and Total Liars
Thieves and utter Criminals.
Do not buy anything from these people.
Bought a Pool from them horrible time getting it Installed.
Took forever to get installed after 3 times took the day off work and they just didnt show up at all with no call or nothing. Very embarrasing since had the Electrician and Water Deliver set-up and made me look like an idiot not to mention wasting a vacation day from work. The Pool was broken from the start and they would not come back to fix it.
Did not deliver any of the items listed on the Receipt. No Pool Vacuum, No Chemicals, No Customer Service whatsoever.
The Worst of the Worst. Would rather get 10 Route Canals and take bullets to both knee caps than ever deal with these people again. The Stress and Unprofessionalism was unbelievable.
Constantly fighting with these people every day for them to do just what they were contractually obligated to do.
Save yourself and do not buy anything from these people. Complete LIARS They belong in JAIL......
Even after installation the construction was so shoddy you end up paying someone else $1,000ssss of Dollars to fix the horrible job they do.
They send a bunch of Mexicans to your house to do set-up. Do not speak or understand English and then they demand you pay them Cash as soon as they are done. That way you have no recourse to them after the fact.
Horrible People....
Most Unprofessional Business (Ha... Cant even call it that) have
ever dealt with.

1
★☆☆☆☆

This is the Worst Company on the Face of The Earth.
Andy and all the Employees are Complete and Total Liars
Thieves and utter Criminals.
Do not buy anything from these people.
Bought a Pool from them horrible time getting it Installed.
Took forever to get installed after 3 times took the day off work and they just didnt show up at all with no call or nothing. Very embarrasing since had the Electrician and Water Deliver set-up and made me look like an idiot not to mention wasting a vacation day from work. The Pool was broken from the start and they would not come back to fix it.
Did not deliver any of the items listed on the Receipt. No Pool Vacuum, No Chemicals, No Customer Service whatsoever.
The Worst of the Worst. Would rather get 10 Route Canals and take bullets to both knee caps than ever deal with these people again. The Stress and Unprofessionalism was unbelievable.
Constantly fighting with these people every day for them to do just what they were contractually obligated to do.
Save yourself and do not buy anything from these people. Complete LIARS They belong in JAIL......
Even after installation the construction was so shoddy you end up paying someone else $1,000ssss of Dollars to fix the horrible job they do.
They send a bunch of Mexicans to your house to do set-up. Do not speak or understand English and then they demand you pay them Cash as soon as they are done. That way you have no recourse to them after the fact.
Horrible People....
Most Unprofessional Business (Ha... Cant even call it that) have
ever dealt with.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Order a heater to be installed, nothing went right.Was given contradictory stories over and over, ended up cancelling. Stay Away!!!!

3
★★★★★

Order a heater to be installed, nothing went right.Was given contradictory stories over and over, ended up cancelling. Stay Away!!!!

.

From start to finish, the installation process for our in ground pool went very smoothly. Shy of a few rainy days where work could not proceed, someone from the Westrock team was always on site moving the project along and educating us on

3
★★★★★

From start to finish, the installation process for our in ground pool went very smoothly. Shy of a few rainy days where work could not proceed, someone from the Westrock team was always on site moving the project along and educating us on

.

8 years ago, West Rock Pools installed an in-ground pool for me and did an amazing job. Even though we ran into some problems with the land where the pool was to be installed, West Rock did everything they could to keep any additional expenses as low as possible. We were so satisfied with their service and the great job they did that 6 of my neighbors also used West Rock to install in-ground pools based on our recommendation.
Every year since, West Rock Pools has provided us with excellent service in every way. The entire staff goes over and beyond what you would expect in customer service. Andy has continuously been involved in the maintenance and service of our pool. He did not just sell us our pool and move on. He goes out of his way to make sure that we are completely satisfied and get the most use and enjoyment out of our pool season after season.
I have and will continue to recommend West Rock Pools.

5
★★★★★

8 years ago, West Rock Pools installed an in-ground pool for me and did an amazing job. Even though we ran into some problems with the land where the pool was to be installed, West Rock did everything they could to keep any additional expenses as low as possible. We were so satisfied with their service and the great job they did that 6 of my neighbors also used West Rock to install in-ground pools based on our recommendation.
Every year since, West Rock Pools has provided us with excellent service in every way. The entire staff goes over and beyond what you would expect in customer service. Andy has continuously been involved in the maintenance and service of our pool. He did not just sell us our pool and move on. He goes out of his way to make sure that we are completely satisfied and get the most use and enjoyment out of our pool season after season.
I have and will continue to recommend West Rock Pools.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

8 years ago, West Rock Pools installed an in-ground pool for me and did an amazing job. Even though we ran into some problems with the land where the pool was to be installed, West Rock did everything they could to keep any additional

3
★★★★★

8 years ago, West Rock Pools installed an in-ground pool for me and did an amazing job. Even though we ran into some problems with the land where the pool was to be installed, West Rock did everything they could to keep any additional

.

I would not even give them a star.They say one price and dont stand by it for one . The old man Bobby say that there might be extras totaling $1500, three weeks later he said it would be $4000 extra for the same extras.Andy is just as bad as Bobby as far as being a money hungry shrude person. They advertise these great prices just to get you in. I should have listened to the other pool places i went to see and took their advice about WESTROCK being a joke . DEFINATELY would not say they are good at what they do

1
★☆☆☆☆

I would not even give them a star.They say one price and dont stand by it for one . The old man Bobby say that there might be extras totaling $1500, three weeks later he said it would be $4000 extra for the same extras.Andy is just as bad as Bobby as far as being a money hungry shrude person. They advertise these great prices just to get you in. I should have listened to the other pool places i went to see and took their advice about WESTROCK being a joke . DEFINATELY would not say they are good at what they do

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I called Westrock for some repairs to my pool and was amazed at how helpful they were. I received estimates from other local pool companies and Westrock was not only the most reasonable, the price they quoted was the price I paid. The service staff from the office to their field workers know their stuff and I definitely would recommend them in the future

5
★★★★★

I called Westrock for some repairs to my pool and was amazed at how helpful they were. I received estimates from other local pool companies and Westrock was not only the most reasonable, the price they quoted was the price I paid. The service staff from the office to their field workers know their stuff and I definitely would recommend them in the future

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Absolutely Terrible. Would not recommend to anyone. Lousy client contact, poor follow up, bad service.

1
★☆☆☆☆

Absolutely Terrible. Would not recommend to anyone. Lousy client contact, poor follow up, bad service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Made a deposit on a pool 2 months ago. Town zoning denied my permit so I requested a refund of my $1,000 deposit. Sales rep assured me it would be refunded and what started as continous assurances became a series of not taking my calls and having a co-worker take down my phone number which must have been thrown out in the garbage soon after I hung up because I never received a call back. Almost 2 months later, I have yet to see my $1,000 refunded. I did not plan on having the Town deny my permit, it just happened that way. Good business ethic would allow for me to receive my refund as I did not actually buy a pool from them. Very disappointed.

1
★☆☆☆☆

Made a deposit on a pool 2 months ago. Town zoning denied my permit so I requested a refund of my $1,000 deposit. Sales rep assured me it would be refunded and what started as continous assurances became a series of not taking my calls and having a co-worker take down my phone number which must have been thrown out in the garbage soon after I hung up because I never received a call back. Almost 2 months later, I have yet to see my $1,000 refunded. I did not plan on having the Town deny my permit, it just happened that way. Good business ethic would allow for me to receive my refund as I did not actually buy a pool from them. Very disappointed.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I've dealt with Westrock Pools for 7 seasons and have really been surprised at how personal they are. They seem more concerned about matching the customer to the right pool than they do in just making a buck. They were great in helping design my pool and delivered more than they promised. When I go into their store for supplies I am continuously surprised at the patience they all have to go over my concerns and when the recommend products to me, they are concerned not only about what the best product is but in keeping it economical as well.Their experience has helped in diagnosing my pool related dilemmas. I would recommend them without reservation and would suggest when dealing with them that you not be shy. Tell them what you don't know and they'll take the time to educate you which makes for a better pool experience as well.

5
★★★★★

I've dealt with Westrock Pools for 7 seasons and have really been surprised at how personal they are. They seem more concerned about matching the customer to the right pool than they do in just making a buck. They were great in helping design my pool and delivered more than they promised. When I go into their store for supplies I am continuously surprised at the patience they all have to go over my concerns and when the recommend products to me, they are concerned not only about what the best product is but in keeping it economical as well.Their experience has helped in diagnosing my pool related dilemmas. I would recommend them without reservation and would suggest when dealing with them that you not be shy. Tell them what you don't know and they'll take the time to educate you which makes for a better pool experience as well.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

i HAD THE BEST EXPERIENCE IN MY PURCHASE FROM WESTROCK, THEY ARE ALL VERY PROFESSIONAL, AND MOST OF IMPRESSED WITH THE FACT THAT EVERY THING THEY SAID THEY WOULD DO THEY DID , PLUS EXTRAS AT NO ADDITIONAL CHARGE. i WOULD RECOMMEND THIS COMPANY TO EVERYONE i NO THAT IS LOOKING TO BUILD A POOL.

5
★★★★★

i HAD THE BEST EXPERIENCE IN MY PURCHASE FROM WESTROCK, THEY ARE ALL VERY PROFESSIONAL, AND MOST OF IMPRESSED WITH THE FACT THAT EVERY THING THEY SAID THEY WOULD DO THEY DID , PLUS EXTRAS AT NO ADDITIONAL CHARGE. i WOULD RECOMMEND THIS COMPANY TO EVERYONE i NO THAT IS LOOKING TO BUILD A POOL.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I purchased my above ground pool from westrock this spring, installation was fast as promised, I decided to use them to close my pool. They charged me over $200.00 They never added any winterizing chemicals to my pool. I called them the next day,sept 26th. It is now nov 4th and nothing is resolved. They never return phone calls or e-mails. I have been trying for over one month to resolve this situation,and keep getting the run around. One of the owners told me to just throw in 2 gallons of bleach or he could credit me the $12.00 the chemicals cost. I would not recommend this pool company to any one with a pool. very poor customer service.

1
★☆☆☆☆

I purchased my above ground pool from westrock this spring, installation was fast as promised, I decided to use them to close my pool. They charged me over $200.00 They never added any winterizing chemicals to my pool. I called them the next day,sept 26th. It is now nov 4th and nothing is resolved. They never return phone calls or e-mails. I have been trying for over one month to resolve this situation,and keep getting the run around. One of the owners told me to just throw in 2 gallons of bleach or he could credit me the $12.00 the chemicals cost. I would not recommend this pool company to any one with a pool. very poor customer service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We bought a big beautiful spa from them a few years ago. Lovely. But try getting it serviced. Fugitaboutit! All they want is your money. They are never interested in talking to you again. Their service department receptionists change often, they are completely ignorant of the products they sell or what the service people do for you. One sent a service guy to our house WITHOUT THE REPLACEMENT JETS we waited a month to get. When you call again to straighten it out then they are just downright rude. When you try to get the manager on the phone to complain it takes days and they treat you like you're bothering them.
I must say when they finally do come out the service guys are great, nice, friendly. Too bad we can't just contact THEM directly. They say that's not allowed.
NO CUSTOMER SERVICE AFTER YOU BUY - SO IF YOU'RE SMART YOU'LL BUY ELSEWHERE.

1
★☆☆☆☆

We bought a big beautiful spa from them a few years ago. Lovely. But try getting it serviced. Fugitaboutit! All they want is your money. They are never interested in talking to you again. Their service department receptionists change often, they are completely ignorant of the products they sell or what the service people do for you. One sent a service guy to our house WITHOUT THE REPLACEMENT JETS we waited a month to get. When you call again to straighten it out then they are just downright rude. When you try to get the manager on the phone to complain it takes days and they treat you like you're bothering them.
I must say when they finally do come out the service guys are great, nice, friendly. Too bad we can't just contact THEM directly. They say that's not allowed.
NO CUSTOMER SERVICE AFTER YOU BUY - SO IF YOU'RE SMART YOU'LL BUY ELSEWHERE.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Thanks to Rico for fixing our pool. Never give up and didn't stop until he fix the problem. He's an ACE, asset of the company. Andy promised to do everything he could to help us on whatever problem we will encounter on our pool.

3
★★★☆☆

Thanks to Rico for fixing our pool. Never give up and didn't stop until he fix the problem. He's an ACE, asset of the company. Andy promised to do everything he could to help us on whatever problem we will encounter on our pool.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Nine years ago bought pool and spa, spa broke down twice not good a lot of money to repair.Pool late last year stared to rust this year became really bad,need to replace,so talked with owner Andrew said he help me out.Salesmen Ron took care of me,picked out a pool Andrew not there at this time,Ron ask Andrew day later what he do for me,now I've been a customer for over ten years,and he says he'll give FIVE (5%) off ! What a guy,What generosity. Very greedy never will shop there again,plenty of other pool places around, shop else where

1
★☆☆☆☆

Nine years ago bought pool and spa, spa broke down twice not good a lot of money to repair.Pool late last year stared to rust this year became really bad,need to replace,so talked with owner Andrew said he help me out.Salesmen Ron took care of me,picked out a pool Andrew not there at this time,Ron ask Andrew day later what he do for me,now I've been a customer for over ten years,and he says he'll give FIVE (5%) off ! What a guy,What generosity. Very greedy never will shop there again,plenty of other pool places around, shop else where

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Terrible. Paid for merchandise that was never delivered. The owner, Andy is unethical and dishonest. For weeks he said the merchandise was coming, and it turns out he never ordered it. When asked for a refund, he said he cut the check, but of course he never did. This man is despicable. I would never EVER use him or recommend this company.

1
★☆☆☆☆

Terrible. Paid for merchandise that was never delivered. The owner, Andy is unethical and dishonest. For weeks he said the merchandise was coming, and it turns out he never ordered it. When asked for a refund, he said he cut the check, but of course he never did. This man is despicable. I would never EVER use him or recommend this company.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I bought a pool and spa from Westrock. The pool was not installed properly. They have not come back to fix it.

The spa stopped working and they have not answered my phone calls to service the spa.

I will NOT use them again. The sales people and owners have been very nice. BUT, the service is terrible.

1
★☆☆☆☆

I bought a pool and spa from Westrock. The pool was not installed properly. They have not come back to fix it.

The spa stopped working and they have not answered my phone calls to service the spa.

I will NOT use them again. The sales people and owners have been very nice. BUT, the service is terrible.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Customer service is very poor. Promise to deliver stuff in a week and actual delivery was a month later. The installation service lacks professionalism.They left the job not completely done and I have to call them couple of times to fnish. The shop is there only to make money. They do not want to help people at alll. Will never make another mistake.

1
★☆☆☆☆

Customer service is very poor. Promise to deliver stuff in a week and actual delivery was a month later. The installation service lacks professionalism.They left the job not completely done and I have to call them couple of times to fnish. The shop is there only to make money. They do not want to help people at alll. Will never make another mistake.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Don't expect much in the way of service at Westrock. What little service you will get won't be all too helpful. They seem to be just out to make a buck and don't care about their customer's needs or satisfaction. They do have nice items but service is very important in a business like this and Westrock is lacking in that department. It hasnt' been like that for the whole time they've been here (which is quite a few years) but it has deterioriated in recent years.

2
★★☆☆☆

Don't expect much in the way of service at Westrock. What little service you will get won't be all too helpful. They seem to be just out to make a buck and don't care about their customer's needs or satisfaction. They do have nice items but service is very important in a business like this and Westrock is lacking in that department. It hasnt' been like that for the whole time they've been here (which is quite a few years) but it has deterioriated in recent years.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Westrock Pools, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review