Eve Of Milady Bridals

★☆☆☆☆
  • 1375 Broadway

    New York, NY 10018

    Map & Directions
  • 212-302-0050

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CONTINUED FROM PREVIOUS REVIEW
I contacted the salon where the trunk show was going to be. I received confirmation that the dress was going to be there on Sunday, the last day of the trunk show. I made an appointment; brought a picture of the dress and emailed one to her just to be sure we were speaking of the same dress. You would think I would get AT THE LEAST an apology! Nope, not even if her life depended on it. As far as I am concerned, it's both their fault! If the trunk show started on Friday and ended on Sunday, wouldn't you make sure that everything that needed to be there was in fact there. They had 2 days to make sure the requested dress was there, but neither bothered to do so, which resulted in a wasted 8 hour drive for me, THE CUSTOMER!
As I tried to calm the situation down in hopes that "M" would make it right as you SHOULD do to a CUSTOMER, I tried to get her information when she replied, let me just have yours instead. I then knew I better get her information too, because I don't think she will follow up with me like she said she will. Boy was I right. As she stood there, arms crossed with the look of "tough @#!%" on her face, I searched the salon for a piece of paper and a pen to get her information. She didn't even offer to write it down for me; as though I should be so lucky to give her my hard earned money for this dress. That was the entire feeling from the minute we walked up to the front door of the salon. I asked her if she could then ship the dress to a salon closer to home since I had done my part to try the dress on, without success. I would still have to drive 2 hours to the nearest salon that carries Eve of Milady, but it was down to 2 dresses and 2 hours is better than 4 hours.
CONTINUED IN FINAL REVIEW

0
★☆☆☆☆

CONTINUED FROM PREVIOUS REVIEW
I contacted the salon where the trunk show was going to be. I received confirmation that the dress was going to be there on Sunday, the last day of the trunk show. I made an appointment; brought a picture of the dress and emailed one to her just to be sure we were speaking of the same dress. You would think I would get AT THE LEAST an apology! Nope, not even if her life depended on it. As far as I am concerned, it's both their fault! If the trunk show started on Friday and ended on Sunday, wouldn't you make sure that everything that needed to be there was in fact there. They had 2 days to make sure the requested dress was there, but neither bothered to do so, which resulted in a wasted 8 hour drive for me, THE CUSTOMER!
As I tried to calm the situation down in hopes that "M" would make it right as you SHOULD do to a CUSTOMER, I tried to get her information when she replied, let me just have yours instead. I then knew I better get her information too, because I don't think she will follow up with me like she said she will. Boy was I right. As she stood there, arms crossed with the look of "tough @#!%" on her face, I searched the salon for a piece of paper and a pen to get her information. She didn't even offer to write it down for me; as though I should be so lucky to give her my hard earned money for this dress. That was the entire feeling from the minute we walked up to the front door of the salon. I asked her if she could then ship the dress to a salon closer to home since I had done my part to try the dress on, without success. I would still have to drive 2 hours to the nearest salon that carries Eve of Milady, but it was down to 2 dresses and 2 hours is better than 4 hours.
CONTINUED IN FINAL REVIEW

Cons: No customer service, rude, over priced for what you get

 

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