Verizon

★☆☆☆☆
  • 720 S Meadow St

    Ithaca, NY 14850

    Map & Directions
  • 607-216-0075

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Phone Equipment
Hours
M-Sa 10am-7pm, Su Closed
Products
  • FIOS
Languages
  • English

Communications & Utilities

Communications & Utilities
More choices in Ithaca:
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Verizon Authorized Retailer – Victra

40 Catherwood Road Ithaca, NY

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Walmart Supercenter

135 Fairgrounds Memorial Pkwy Ithaca, MI

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I bought a Verizon phone and plan online and after a couple days of using the phone, noticed a defect on the screen and was told by Verizon customer service on the phone that I could either wait for them to ship a new one or swap it in a store.

I went to this one because it was closest and they refused to swap the phone for me without charging me a restocking fee even though I was well within the return period and the defect was noted by the technician as being from the manufacturer.

The manager (his name was Matt) told me that I could either pay a $35 restocking fee (I had already paid $200 for the phone) or "Option B, [I] can walk out of this store right now with your phone" I was incensed at this request and promptly left the store and as I exited, the manager yelled after me "Glad we could help you!" in the most sarcastic and insulting manner possible in earshot of the entire store, openly mocking me in front of other customers.

I've since formally filed a complaint and had my issue solved by Verizon's customer service over the phone but I would caution anyone that requires service against entering this particular store.

0
★☆☆☆☆

I bought a Verizon phone and plan online and after a couple days of using the phone, noticed a defect on the screen and was told by Verizon customer service on the phone that I could either wait for them to ship a new one or swap it in a store.

I went to this one because it was closest and they refused to swap the phone for me without charging me a restocking fee even though I was well within the return period and the defect was noted by the technician as being from the manufacturer.

The manager (his name was Matt) told me that I could either pay a $35 restocking fee (I had already paid $200 for the phone) or "Option B, [I] can walk out of this store right now with your phone" I was incensed at this request and promptly left the store and as I exited, the manager yelled after me "Glad we could help you!" in the most sarcastic and insulting manner possible in earshot of the entire store, openly mocking me in front of other customers.

I've since formally filed a complaint and had my issue solved by Verizon's customer service over the phone but I would caution anyone that requires service against entering this particular store.

Cons: Patronize and insult customers

Message from Verizon

Who We Are



Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



Our Wireless Standard



As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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