Terrapin Tile

★★★☆☆

About Terrapin Tile

Categories
  • Ceramic Tile Contractors

Home Construction & Remodeling

Home Construction & Remodeling
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Custom Works

3160 Albrectsen Rd Ithaca, MI

2.75 4
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Terrapin Tile has completed two custom bath rooms for us at our business, Bout Time Bed & Breakfast in Montour Falls The two shower jobs were designed and built by Terrapin and we were very happy with the outcome. Terrapin had to remodel a closet in our older home and the work was done in a timely manner so as not to interfere with business. The bath was down with natural stone and floor to ceiling tiles, the other shower was a remodel and was done with tile and glass, Terrapin Tile was considerate of our budget needs and I will have them return to do future tile work for us.

4
★★★★☆

Terrapin Tile has completed two custom bath rooms for us at our business, Bout Time Bed & Breakfast in Montour Falls The two shower jobs were designed and built by Terrapin and we were very happy with the outcome. Terrapin had to remodel a closet in our older home and the work was done in a timely manner so as not to interfere with business. The bath was down with natural stone and floor to ceiling tiles, the other shower was a remodel and was done with tile and glass, Terrapin Tile was considerate of our budget needs and I will have them return to do future tile work for us.

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Terrapin Tile installed porcelain tile in my basement. They did a great job and completed the work on time. I don't understand the negative reviews that I see here. My experience was entirely positive.

5
★★★★★

Terrapin Tile installed porcelain tile in my basement. They did a great job and completed the work on time. I don't understand the negative reviews that I see here. My experience was entirely positive.

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I needed a 300 sq ft bathroom tiled earlier this year so I called Terrapin Tile and spoke to a man named Tom Holmes. Gave him my contact info and he said he was busy but would call back with a time to instpect the job. Three weeks later, no answer. Called back and he said he didn't remember speaking with me. Gave him my contact info again and he said he would meet at my house at 10am. I took off work that day and waited all day. No one ever showed. Called Tom at 4pm wondering why he didn't show. No answer. I am taking my business elsewhere.

1
★☆☆☆☆

I needed a 300 sq ft bathroom tiled earlier this year so I called Terrapin Tile and spoke to a man named Tom Holmes. Gave him my contact info and he said he was busy but would call back with a time to instpect the job. Three weeks later, no answer. Called back and he said he didn't remember speaking with me. Gave him my contact info again and he said he would meet at my house at 10am. I took off work that day and waited all day. No one ever showed. Called Tom at 4pm wondering why he didn't show. No answer. I am taking my business elsewhere.

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I hired Terrapin Tile to grout a brick wall I had put up. They visited my house, stated it was easily doable, and should take about one day. On the day that the work was to be done, I returned home at noon to find that they had smeared grout all over the face of the brick, ruining a section of the wall.

Fortunately, a small section is all they did. They had left without making any attempt to contact me and left a note basically saying "Sorry, this job is bigger than we thought. Goodbye."

A tile contractor should know not to smear grout over a brick face because once grout fills the crevasses of the brick, it is nearly impossible to remove. The wall I spent months meticulously putting up was ruined in about an hour.

I now have to purchase more bricks to replace the ones they ruined, tear out everything they did, and redo it all myself. I will NEVER use Terrapin Tile or Tom Owens again.

1
★☆☆☆☆

I hired Terrapin Tile to grout a brick wall I had put up. They visited my house, stated it was easily doable, and should take about one day. On the day that the work was to be done, I returned home at noon to find that they had smeared grout all over the face of the brick, ruining a section of the wall.

Fortunately, a small section is all they did. They had left without making any attempt to contact me and left a note basically saying "Sorry, this job is bigger than we thought. Goodbye."

A tile contractor should know not to smear grout over a brick face because once grout fills the crevasses of the brick, it is nearly impossible to remove. The wall I spent months meticulously putting up was ruined in about an hour.

I now have to purchase more bricks to replace the ones they ruined, tear out everything they did, and redo it all myself. I will NEVER use Terrapin Tile or Tom Owens again.

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