Ray Laks Acura

★★★★★
  • 7460 Transit Rd

    Buffalo, NY 14221

    Map & Directions
  • 716-826-4200

5 67
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Keep it as is. I enjoy the pleasant atmosphere by your employees.

3
★★★★★

Keep it as is. I enjoy the pleasant atmosphere by your employees.

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The Service department is always courteous and patient with my questions. I am always impressed with the atmosphere and friendliness from everyone at Ray Laks. I wouldn't go anywhere else for service, or a new Honda. Thank you!!

3
★★★★★

The Service department is always courteous and patient with my questions. I am always impressed with the atmosphere and friendliness from everyone at Ray Laks. I wouldn't go anywhere else for service, or a new Honda. Thank you!!

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There is nothing to improve, you guys are great! Thanks for taking such good care of me and my car!

3
★★★★★

There is nothing to improve, you guys are great! Thanks for taking such good care of me and my car!

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Continue your present performance. Great dealership !!!

3
★★★★★

Continue your present performance. Great dealership !!!

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Excellent

3
★★★★★

Excellent

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I thank them for my 'car wash.'\r
It's a great additional service perk...and I do appreciate it very much. That day was filled will efficiency, being educated about my trunk button, and a little embarrassment about what I thought was a

3
★★★★★

I thank them for my 'car wash.'\r
It's a great additional service perk...and I do appreciate it very much. That day was filled will efficiency, being educated about my trunk button, and a little embarrassment about what I thought was a

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Everything was right on time. The guy who took the service order did it very quickly. I was in and out quickly.

3
★★★★★

Everything was right on time. The guy who took the service order did it very quickly. I was in and out quickly.

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As always, Tiffany gave me excellent service.

3
★★★★★

As always, Tiffany gave me excellent service.

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great- as usual!

3
★★★★★

great- as usual!

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My concerns were dealt with. They gave me very clear explanations of what would be done. it was completed in a timely manner.

3
★★★★★

My concerns were dealt with. They gave me very clear explanations of what would be done. it was completed in a timely manner.

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Thanks to Randy and Cory for an awesome and honest sale. I would highly recommend Ray Laks Acura. I love my RDX

3
★★★★★

Thanks to Randy and Cory for an awesome and honest sale. I would highly recommend Ray Laks Acura. I love my RDX

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Excellent. Young man who checked me in and out was very professional and pleasant.

3
★★★★★

Excellent. Young man who checked me in and out was very professional and pleasant.

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Pleasnt experience. Never an issue of "churning" ..... doing or suggesting unnecessary work or services. Trust the Service Department's recommendations.

3
★★★★★

Pleasnt experience. Never an issue of "churning" ..... doing or suggesting unnecessary work or services. Trust the Service Department's recommendations.

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Excellent. Everyone was very polite and helpful.

3
★★★★★

Excellent. Everyone was very polite and helpful.

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As usual, I received the same outstanding service that I have come to expect from Ray Laks Acura.

3
★★★★★

As usual, I received the same outstanding service that I have come to expect from Ray Laks Acura.

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The team is always very accommodating! They always work with my schedule in order to provide great\r
service

3
★★★★★

The team is always very accommodating! They always work with my schedule in order to provide great\r
service

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I was so pleased with your service when i brought my Acura 3.2 TL for service. Thank you very much.

3
★★★★★

I was so pleased with your service when i brought my Acura 3.2 TL for service. Thank you very much.

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Whenever I drop my vehicle off for service, the Service Manager Jim is there. This in and of itself shows me the dedication and pride he has in the dealership. He always steps away from what he is doing to say hello, and to ask me if I

3
★★★★★

Whenever I drop my vehicle off for service, the Service Manager Jim is there. This in and of itself shows me the dedication and pride he has in the dealership. He always steps away from what he is doing to say hello, and to ask me if I

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Your staff is very friendly, and willing to help. Good experience. I would recommend to anyone.

3
★★★★★

Your staff is very friendly, and willing to help. Good experience. I would recommend to anyone.

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Everything was completed in a timely fashion. as an added bonus I was able to chat with Jody, my\r
sales agent and friend!

3
★★★★★

Everything was completed in a timely fashion. as an added bonus I was able to chat with Jody, my\r
sales agent and friend!

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Service was excellent! Tiffany in service is doing an outstanding job!

3
★★★★★

Service was excellent! Tiffany in service is doing an outstanding job!

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Chris does an excellent job and is a pleasure to do business with

3
★★★★★

Chris does an excellent job and is a pleasure to do business with

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Overall - super, A-plus TSX on Thurs; RSX on Fri; I will always have an Acura. Special salute to Tiffany - creates superb customer confidence and satisfaction.

3
★★★★★

Overall - super, A-plus TSX on Thurs; RSX on Fri; I will always have an Acura. Special salute to Tiffany - creates superb customer confidence and satisfaction.

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Service staff are always courteous and helpful. They perform very well- an excellent team

3
★★★★★

Service staff are always courteous and helpful. They perform very well- an excellent team

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your people are very professional, they listen well and understood my problem and going ahead to fix it.\r

3
★★★★★

your people are very professional, they listen well and understood my problem and going ahead to fix it.\r

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Extremely excellent service, quality, and have extensively explained all\r
the details to their customers.

3
★★★★★

Extremely excellent service, quality, and have extensively explained all\r
the details to their customers.

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Outstanding thanks to Tiffany. She is EXCELLENT and is a main reason why I buy a car at your dealership every two years.

3
★★★★★

Outstanding thanks to Tiffany. She is EXCELLENT and is a main reason why I buy a car at your dealership every two years.

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I've always had an excellent experience with both Ray Laks sales and Ray Laks service. I've been doing business with Ray Laks since 1999, and I wouldn't think of going anywhere else. :)

3
★★★★★

I've always had an excellent experience with both Ray Laks sales and Ray Laks service. I've been doing business with Ray Laks since 1999, and I wouldn't think of going anywhere else. :)

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Wonderful experience. Chip, Mike Perry and Chris in service create a personal experience that is never forgotten\r

3
★★★★★

Wonderful experience. Chip, Mike Perry and Chris in service create a personal experience that is never forgotten\r

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My overall experience at Ray Laks was wonderful.

3
★★★★★

My overall experience at Ray Laks was wonderful.

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I had a very pleasant experience. The lounge was comfortable, clean, and the internet capabilities allowed me to continue working remotely. I \r
would also like to specifically call out Tiffany. She is very thorough and knowledgeable

3
★★★★★

I had a very pleasant experience. The lounge was comfortable, clean, and the internet capabilities allowed me to continue working remotely. I \r
would also like to specifically call out Tiffany. She is very thorough and knowledgeable

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service advisor Mark was great from phone call about service to scheduling apptment to handling my car when i\r
arrived. Mark was fantastic! one of the best car repair situations i've encountered.

3
★★★★★

service advisor Mark was great from phone call about service to scheduling apptment to handling my car when i\r
arrived. Mark was fantastic! one of the best car repair situations i've encountered.

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Great experience. Very helpfully. Made us feel comfortable with our purchase.

3
★★★★★

Great experience. Very helpfully. Made us feel comfortable with our purchase.

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My husband just purchased his first Acura, a TSX - it beat out a Mercedes that was in the "test drive" running! Many thanks to Nick Dukes and the rest of the team who pulled out all the stops and made this a truly wonderful experience.

3
★★★★★

My husband just purchased his first Acura, a TSX - it beat out a Mercedes that was in the "test drive" running! Many thanks to Nick Dukes and the rest of the team who pulled out all the stops and made this a truly wonderful experience.

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I recently came in for a low battery system update on my Acura MDX. I asked Chris to help me pair my iPhone and answer a question re remote locking.\r
My car was ready in a timely manner. I had my phone paired and questions on the remote

3
★★★★★

I recently came in for a low battery system update on my Acura MDX. I asked Chris to help me pair my iPhone and answer a question re remote locking.\r
My car was ready in a timely manner. I had my phone paired and questions on the remote

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They were really courteous. I could ask whatever I wanted to ask about the vehicle. If I asked them to check something out that might seem silly to someone else, they would always do that.

3
★★★★★

They were really courteous. I could ask whatever I wanted to ask about the vehicle. If I asked them to check something out that might seem silly to someone else, they would always do that.

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I have always been satisified with the work Jim has done on my vehicles over the years. The installation looks good & I feel confident it was done properly this time.

3
★★★★★

I have always been satisified with the work Jim has done on my vehicles over the years. The installation looks good & I feel confident it was done properly this time.

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Tiffany is a very pleasant and professional person to deal with. She is a very valuable asset to your organization. I was very happy with the service I have recevied from Ray Lak's, and recommend your car service to anyone.

3
★★★★★

Tiffany is a very pleasant and professional person to deal with. She is a very valuable asset to your organization. I was very happy with the service I have recevied from Ray Lak's, and recommend your car service to anyone.

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It was an enjoyable wait in the waiting room. I enjoyed, coffee and a snack and pleasant conversation with other people. I also went to the show room to\r
examine the 2012 cars that I only dream of.

3
★★★★★

It was an enjoyable wait in the waiting room. I enjoyed, coffee and a snack and pleasant conversation with other people. I also went to the show room to\r
examine the 2012 cars that I only dream of.

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The Service Manager, Jim, took care of everything for me. Class guy! He did AN OUTSTANDING JOB! Ray Laks should be proud to have him as an employee. I hope that the dealership recognizes the HARD WORK that he does for them. He is what

3
★★★★★

The Service Manager, Jim, took care of everything for me. Class guy! He did AN OUTSTANDING JOB! Ray Laks should be proud to have him as an employee. I hope that the dealership recognizes the HARD WORK that he does for them. He is what

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My technician was Chris, he was very helpful, knowledgeable and courteous, my overall experience was comfortable. My car was done fast and even washed and vacuum my car, I expected an OK job but it was like detailed, i was very impressed

3
★★★★★

My technician was Chris, he was very helpful, knowledgeable and courteous, my overall experience was comfortable. My car was done fast and even washed and vacuum my car, I expected an OK job but it was like detailed, i was very impressed

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Brought old Acura MDX 2001 in for inspection. Needed quite a few things, which I was promplty notified to make a decision on. After careful consideration, we decided to have the repairs done vs "scraping the car"

3
★★★★★

Brought old Acura MDX 2001 in for inspection. Needed quite a few things, which I was promplty notified to make a decision on. After careful consideration, we decided to have the repairs done vs "scraping the car"

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This is the third Acura that I have had. I like the car and Ray Laks so much. They are more than willing to help you. They go out of their way to accommodate you.

3
★★★★★

This is the third Acura that I have had. I like the car and Ray Laks so much. They are more than willing to help you. They go out of their way to accommodate you.

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I truly feel I could count on their services with my part of doing what I need to get reasonable pricing and services. A service place to fix my car, I'm able not to deal with the aches of trust.

3
★★★★★

I truly feel I could count on their services with my part of doing what I need to get reasonable pricing and services. A service place to fix my car, I'm able not to deal with the aches of trust.

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Great job, friendly courteous staff. Will be back, will recommend. Thank you guys so much!

3
★★★★★

Great job, friendly courteous staff. Will be back, will recommend. Thank you guys so much!

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These people know the deal. Great service and great personalities. Seems to me I'll be revisiting.

3
★★★★★

These people know the deal. Great service and great personalities. Seems to me I'll be revisiting.

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I've been a customer for years without a single problem. I have bought several cars from Ray Laks, 2 Acuras and a Honda, and have taken them to this location for the last 10 years. They have been great, and I've never had a complaint.

3
★★★★★

I've been a customer for years without a single problem. I have bought several cars from Ray Laks, 2 Acuras and a Honda, and have taken them to this location for the last 10 years. They have been great, and I've never had a complaint.

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We bought an 03 Acura MDX years ago, and had no issues with them. They have always been fair, polite, professional, and timely. We bought it for below Edmunds TMV price, and they were easy to negotiate with.

3
★★★★★

We bought an 03 Acura MDX years ago, and had no issues with them. They have always been fair, polite, professional, and timely. We bought it for below Edmunds TMV price, and they were easy to negotiate with.

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I was able to get a good price on a new Acura (with a trade). Felt I was treated fairly and negotiation over price was straight forward. Good explanation of car's features and they called, without asking, to cancel my satellite radio

3
★★★★★

I was able to get a good price on a new Acura (with a trade). Felt I was treated fairly and negotiation over price was straight forward. Good explanation of car's features and they called, without asking, to cancel my satellite radio

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I will never, ever take my car to another place to be worked on. I will never, ever buy a car that is not Acura. I will never, ever experience from another dealership the highest degree of customer service that the Ray Laks team extends to

3
★★★★★

I will never, ever take my car to another place to be worked on. I will never, ever buy a car that is not Acura. I will never, ever experience from another dealership the highest degree of customer service that the Ray Laks team extends to

 

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