Saks Inc

★★★☆☆
  • 12 E 49th St

    New York, NY 10017

    Map & Directions
  • 212-940-5305

About Saks Inc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

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Saks Fifth Avenue

611 Fifth Avenue New York, NY

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3.4545 22
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.

Usually good service and this time, terrible. The store sent me an email linking me to a sale. Purchased a black dress and was charged and the order confirmed. Three days later, the store cancelled the order without notification of why. THe customer service rep. who I spoke with informed me that there was not "enough inventory". Very disappointing. Have yet to see refund. Surprised by this and this is not the Saks of years ago that is for sure.

1
★☆☆☆☆

Usually good service and this time, terrible. The store sent me an email linking me to a sale. Purchased a black dress and was charged and the order confirmed. Three days later, the store cancelled the order without notification of why. THe customer service rep. who I spoke with informed me that there was not "enough inventory". Very disappointing. Have yet to see refund. Surprised by this and this is not the Saks of years ago that is for sure.

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.

All sales persons in the cosmetic dept. have been
fired. Only vendors sell there now. These vendors
do not have any interest in client relations.

I had a defective product and they refused to do
anything about it. That's fine. From now on
I will give all sales to Bloomindales. Goodby
Saks forever!

0
★☆☆☆☆

All sales persons in the cosmetic dept. have been
fired. Only vendors sell there now. These vendors
do not have any interest in client relations.

I had a defective product and they refused to do
anything about it. That's fine. From now on
I will give all sales to Bloomindales. Goodby
Saks forever!

.

I do not know how SAKS Fifth Avenue shopping is in person; however, if you purchase ONLINE and ANYTHING is incorrect with your order, WATCH IT! They WILL go after you; they will not assist you in resolving their packing and shipping errors, and no matter how small or large the problem or purchase, SAKS will fight you until the end. If you do send back the damaged parcel and merchandise, there is still absolutely no guarantee that your problem will be resolved. I would expect a "high-end" company such as SAKS to sell and ship quality merchandise. I have never received an order with so much damaged merchandise. It really makes me wonder just exactly what SAKS is selling. What I received was more like merchandise that was tossed in the "disgarded unsaleable to the general public" pile. An update to this note: It took me three months to get SAKS to pick up their garbage parcels. I was contacted by someone from SAKS who stated that they were going to my CC to recover THEIR funds because they claim I have had similar problems with "other" merchants. They would not provide the names of these "other" merchants; however, they went from claiming that items were delivered and damaged merchandise was not theirs to me being some kind of fraud. They are the frauds. They [finally] took back their garbage parcels and STILL do not want to refund! I KNEW they were going to do this! I am so glad I took photos of the junk they delivered. Again, BEWARE OF SHOPPING ONLINE WITH SAKS!

I am either dead right, or crazy, and I am not crazy.

I hope my experience is an isolated case.

Beware Of Purchasing Online From SAKS! I cannot say it enough!

Oh, and I would give them 0 Stars...But I have to put one, or I could not provide this info.
This is the only way I am able to convey this negative SAKS Fifth Avenue experience. Thank you!

0
★☆☆☆☆

I do not know how SAKS Fifth Avenue shopping is in person; however, if you purchase ONLINE and ANYTHING is incorrect with your order, WATCH IT! They WILL go after you; they will not assist you in resolving their packing and shipping errors, and no matter how small or large the problem or purchase, SAKS will fight you until the end. If you do send back the damaged parcel and merchandise, there is still absolutely no guarantee that your problem will be resolved. I would expect a "high-end" company such as SAKS to sell and ship quality merchandise. I have never received an order with so much damaged merchandise. It really makes me wonder just exactly what SAKS is selling. What I received was more like merchandise that was tossed in the "disgarded unsaleable to the general public" pile. An update to this note: It took me three months to get SAKS to pick up their garbage parcels. I was contacted by someone from SAKS who stated that they were going to my CC to recover THEIR funds because they claim I have had similar problems with "other" merchants. They would not provide the names of these "other" merchants; however, they went from claiming that items were delivered and damaged merchandise was not theirs to me being some kind of fraud. They are the frauds. They [finally] took back their garbage parcels and STILL do not want to refund! I KNEW they were going to do this! I am so glad I took photos of the junk they delivered. Again, BEWARE OF SHOPPING ONLINE WITH SAKS!

I am either dead right, or crazy, and I am not crazy.

I hope my experience is an isolated case.

Beware Of Purchasing Online From SAKS! I cannot say it enough!

Oh, and I would give them 0 Stars...But I have to put one, or I could not provide this info.
This is the only way I am able to convey this negative SAKS Fifth Avenue experience. Thank you!

.

I had a Swedish massage with the massage therapist Christina.....it was so incredible...tension from lower back and neck....gone...therapist..very very sweet......highly recommended......it was the best massage of my life =)).....very very accommodating....Your company defiantly backs up its theme of providing massage and other services to reinvigorate the mind, body and soul......thanks Christina, i will be coming back soon!

2
★★★★★

I had a Swedish massage with the massage therapist Christina.....it was so incredible...tension from lower back and neck....gone...therapist..very very sweet......highly recommended......it was the best massage of my life =)).....very very accommodating....Your company defiantly backs up its theme of providing massage and other services to reinvigorate the mind, body and soul......thanks Christina, i will be coming back soon!

.

Saks is my favorite store because they have such a huge selection. The only time i can afford anything there is during their sales, but it is well worth it!!!! Everything in that store is tastefully picked. If I strike it rich one day, I would live there. On black friday I got a a $700 Gucci boot for $190 bucks. LOVE IT!!!

2
★★★★☆

Saks is my favorite store because they have such a huge selection. The only time i can afford anything there is during their sales, but it is well worth it!!!! Everything in that store is tastefully picked. If I strike it rich one day, I would live there. On black friday I got a a $700 Gucci boot for $190 bucks. LOVE IT!!!

.

Saks Fifth Avenue is one of the BEST department stores in the world. Yes, it's expensive but they choose the best of the best from luxury high fashion to put in their store. The jewelry and watches will dazzle you. The handbags are incredible! If those designers price tags are too much for you- check out their famous contemporary clothing level which carries $250 jeans, $300 dresses and great seasonal sales!!! A must see for visitors and a frequent of all posh New Yorkers. A+++

2
★★★★★

Saks Fifth Avenue is one of the BEST department stores in the world. Yes, it's expensive but they choose the best of the best from luxury high fashion to put in their store. The jewelry and watches will dazzle you. The handbags are incredible! If those designers price tags are too much for you- check out their famous contemporary clothing level which carries $250 jeans, $300 dresses and great seasonal sales!!! A must see for visitors and a frequent of all posh New Yorkers. A+++

.

I found the shoe salon very disappointing. It is quite sleek and inviting. But what good is a shoe salon if you can't buy any shoes? My mother and I both wear difficult-to-find sizes, 9 AAAA and 10 AAAA, respectively. I was told that they do not carry these sizes. I was told that they could possibly special order shoes for me. I can do that at home. Where's the joy in shopping there?

0
★☆☆☆☆

I found the shoe salon very disappointing. It is quite sleek and inviting. But what good is a shoe salon if you can't buy any shoes? My mother and I both wear difficult-to-find sizes, 9 AAAA and 10 AAAA, respectively. I was told that they do not carry these sizes. I was told that they could possibly special order shoes for me. I can do that at home. Where's the joy in shopping there?

.

Oh Saks.... You disappoint me.
I had high hopes when I booked my facial for spa week. I figured, it's Saks, it's gotta be good... right?
Wrong! I was unsure of the location of the Spa and I could barely catch the attention of a single employee to point me in the right direction. Finally someone gestured silently without even looking up from what they were doing... Are you kidding me?!?!

Here are my complaints, in no particular order:
-There is a locker room like area to change, but only one curtained area. If someone is using it, you've got to wait or change in a bathroom stall... gross.
-The wrap they gave me to put on under my robe closed with velcro. The velcro was COVERED in hair... so sick.
-The robe they gave me was an XL. I was swimming in it.
-The floor was in dire need of a sweeping/mopping.
-When I entered the room for my facial I immediately noticed that many of the ceiling tiles were ill-fitting, damaged and not properly inserted into the ceiling... It looked incredibly tacky.
-Svetlana was nice enough, but my 60 minute facial was over in less than 45.
Very disappointing facilities overall. My facial was standard, nothing amazing. I look at spa week as an opportunity for spas to really wow clients, thus encouraging them to become regulars... Saks really missed the boat on this one. Overall, I was totally unimpressed with my experience. I won't be back. Hell, I'd rather tolerate all of the product-pushing and up-selling at Bliss than make another appt. at here.

1
★★☆☆☆

Oh Saks.... You disappoint me.
I had high hopes when I booked my facial for spa week. I figured, it's Saks, it's gotta be good... right?
Wrong! I was unsure of the location of the Spa and I could barely catch the attention of a single employee to point me in the right direction. Finally someone gestured silently without even looking up from what they were doing... Are you kidding me?!?!

Here are my complaints, in no particular order:
-There is a locker room like area to change, but only one curtained area. If someone is using it, you've got to wait or change in a bathroom stall... gross.
-The wrap they gave me to put on under my robe closed with velcro. The velcro was COVERED in hair... so sick.
-The robe they gave me was an XL. I was swimming in it.
-The floor was in dire need of a sweeping/mopping.
-When I entered the room for my facial I immediately noticed that many of the ceiling tiles were ill-fitting, damaged and not properly inserted into the ceiling... It looked incredibly tacky.
-Svetlana was nice enough, but my 60 minute facial was over in less than 45.
Very disappointing facilities overall. My facial was standard, nothing amazing. I look at spa week as an opportunity for spas to really wow clients, thus encouraging them to become regulars... Saks really missed the boat on this one. Overall, I was totally unimpressed with my experience. I won't be back. Hell, I'd rather tolerate all of the product-pushing and up-selling at Bliss than make another appt. at here.

Pros: Quality Product

Cons: Poor service, false advertising and un-hygenic conditions.

.

The salon and spa at saks fifth ave. is horrible. The products they use their contain "sodium hydroxide" (lye) as a major ingredient.

0
★☆☆☆☆

The salon and spa at saks fifth ave. is horrible. The products they use their contain "sodium hydroxide" (lye) as a major ingredient.

Pros: none

Cons: the products used contain high leeles of lye which is found in liquid plummer.

.

My experience at the M.A.C Counter was amazing. I would always spend my money with Lancome because I would always get the gift with purchase. Yesterday, I recieved the worst service at Lancome that i went ahead and went to M.A.C. I used to under estimate M.A.C because I have always thought that it was for the younger girls and since it was at a low price point it would not be worth it. I was totally proved wrong. I was assisted my the Business Manager by the name of Diego and a Saks Associate by the name of Jack and both made my experience with M.A.C worth my time. Diego did my make up from skin care, foundation, eyes and lips and it came out so beautiful and well blended. The experience I got at M.A.C, I had never recieved at Lancome and from the makeup applied on me by Diego the M.A.C artist, was way better applied then the artist from Lancome. I ended up buying everything and I saved so much money. I am now a M.A.C customer. Ladies, GO TO DIEGO and JACK at SAKS NEW YORK. WELL WORTH IT.

2
★★★★★

My experience at the M.A.C Counter was amazing. I would always spend my money with Lancome because I would always get the gift with purchase. Yesterday, I recieved the worst service at Lancome that i went ahead and went to M.A.C. I used to under estimate M.A.C because I have always thought that it was for the younger girls and since it was at a low price point it would not be worth it. I was totally proved wrong. I was assisted my the Business Manager by the name of Diego and a Saks Associate by the name of Jack and both made my experience with M.A.C worth my time. Diego did my make up from skin care, foundation, eyes and lips and it came out so beautiful and well blended. The experience I got at M.A.C, I had never recieved at Lancome and from the makeup applied on me by Diego the M.A.C artist, was way better applied then the artist from Lancome. I ended up buying everything and I saved so much money. I am now a M.A.C customer. Ladies, GO TO DIEGO and JACK at SAKS NEW YORK. WELL WORTH IT.

Pros: GREAT SERVICE

.

I stopped in to Saks to pick up the newest Thierry Mugler fragrances, Angel Garden of Stars, and I found the staff there to be extremely helpful. Not only did they help me find what I was looking for, but I walked out with 3 of the most wonderful smelling fragrances!

2
★★★★★

I stopped in to Saks to pick up the newest Thierry Mugler fragrances, Angel Garden of Stars, and I found the staff there to be extremely helpful. Not only did they help me find what I was looking for, but I walked out with 3 of the most wonderful smelling fragrances!

.

Anything you want, they got it. Uptown girls with daddies amex and all other fashion conscious manhattanites flock to this megastore of designer glamour. The sales staff on the first floor are very helpfull and pleasant, but as the floors go up and the clothes get more coture, they tend to be more discerning with who they offer help to, which is understandable when sixteen year old girls want to try on a tenty thousand Badgly Mischka, just for kicks.

2
★★★★★

Anything you want, they got it. Uptown girls with daddies amex and all other fashion conscious manhattanites flock to this megastore of designer glamour. The sales staff on the first floor are very helpfull and pleasant, but as the floors go up and the clothes get more coture, they tend to be more discerning with who they offer help to, which is understandable when sixteen year old girls want to try on a tenty thousand Badgly Mischka, just for kicks.

Pros: Accessories on one

.

Floors 6 (dressy formal wear, suits, shoes, jewerly) and Floor 7 (younger, contemporary) are a paradise for the male metrosexual. Go when they have a sale, you can end up with great clothing (I scored a pair of Costune National pants for $130 during the Finale sale).
Extensive selection of Helumt Lang, Theory, Dolce and Gabbana, Hugo Boss, John Varvatos, Micheal Kors. You name it its at Saks. Salespeople can be iffy though - some of the guys on 7 think they are on the runway instead of the selling floor.

2
★★★★☆

Floors 6 (dressy formal wear, suits, shoes, jewerly) and Floor 7 (younger, contemporary) are a paradise for the male metrosexual. Go when they have a sale, you can end up with great clothing (I scored a pair of Costune National pants for $130 during the Finale sale).
Extensive selection of Helumt Lang, Theory, Dolce and Gabbana, Hugo Boss, John Varvatos, Micheal Kors. You name it its at Saks. Salespeople can be iffy though - some of the guys on 7 think they are on the runway instead of the selling floor.

Pros: Extensive selection

Cons: Expsensive

.

the quality of the product - great, but the service you recieve along with the shopping experience - a disgrace. the associates are so snooty...they lose my sale every time because they have no concept of how to treat a customer.

1
★★☆☆☆

the quality of the product - great, but the service you recieve along with the shopping experience - a disgrace. the associates are so snooty...they lose my sale every time because they have no concept of how to treat a customer.

.

Bought a pair in a rush for a friend's wedding years ago. They last, and I still have them! Expensive, though.

2
★★★★★

Bought a pair in a rush for a friend's wedding years ago. They last, and I still have them! Expensive, though.

.

I can't believe spending so much money just to be served by arrogant people. Even the store manager listening to complaints has an attitude!Had a much better experience at Bergdorf Goodman for the same or less price.

0
★☆☆☆☆

I can't believe spending so much money just to be served by arrogant people. Even the store manager listening to complaints has an attitude!Had a much better experience at Bergdorf Goodman for the same or less price.

Pros: None

Cons: Needs manner training, Too crowded ground

.

While I think they used to be cold, I have found the service very improved. The store has been remodeled, the merchandise updated, and the staff upgraded! A landmark store not to be missed.

2
★★★★★

While I think they used to be cold, I have found the service very improved. The store has been remodeled, the merchandise updated, and the staff upgraded! A landmark store not to be missed.

.

The cosmetics staff is the best in NYC!!!! They are so helpful and go out of their way to help you find what you are looking for. They are my family.

2
★★★★★

The cosmetics staff is the best in NYC!!!! They are so helpful and go out of their way to help you find what you are looking for. They are my family.

Pros: Easily accessible

.

The men's department, which takes up two entire floors, is terrific. If your tastes are a bit more conservative than Barney's and a bit less expensive than Bergdorf Goodman, then you'll be in heaven. I saw one salesperson who sailed past me to greet another customer, but the lady who took care of us was extremely helpful and friendly. Even during the big sale a month ago the staff wasn't harried or stressed. Best spot in the store is the custom suit gallery in the very front of the 6th floor - the windows look right down the Channel Gardens to the Rockefeller Center skating rink.

2
★★★★★

The men's department, which takes up two entire floors, is terrific. If your tastes are a bit more conservative than Barney's and a bit less expensive than Bergdorf Goodman, then you'll be in heaven. I saw one salesperson who sailed past me to greet another customer, but the lady who took care of us was extremely helpful and friendly. Even during the big sale a month ago the staff wasn't harried or stressed. Best spot in the store is the custom suit gallery in the very front of the 6th floor - the windows look right down the Channel Gardens to the Rockefeller Center skating rink.

Pros: Broad selection, nice salespeople

.

The selection is good here, and they even sell brands that Bergdorf and Barneys don't carry like Holland & Holland, Helmut Lang (sold at Barneys, but not at Bergdorf), Neil Barrett, Hilditch & Key, and some others. But the sales people here can be clueless to downright aggressive. Plus the store just doesn't come to par with either Bergdorf or Barneys.

2
★★★★☆

The selection is good here, and they even sell brands that Bergdorf and Barneys don't carry like Holland & Holland, Helmut Lang (sold at Barneys, but not at Bergdorf), Neil Barrett, Hilditch & Key, and some others. But the sales people here can be clueless to downright aggressive. Plus the store just doesn't come to par with either Bergdorf or Barneys.

.

I have always had superior service when shopping here and I always walk away with beautiful merchandise. I am consistently satisfied with the service.

2
★★★★★

I have always had superior service when shopping here and I always walk away with beautiful merchandise. I am consistently satisfied with the service.

.

I like the variety and quality of Saks, although the prices are very high. Men's suits are particularly nice; the shirt selection is rich as well.

2
★★★★☆

I like the variety and quality of Saks, although the prices are very high. Men's suits are particularly nice; the shirt selection is rich as well.

 

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