Budget Truck Rental

★☆☆☆☆

Automotive

Automotive
More choices in Brooklyn:
Resultset_next

U-Haul Neighborhood Dealer

49924 State Highway 79 Blountsville, AL

Resultset_next

U-Haul Neighborhood Dealer

77091 US Highway 278 Blountsville, AL

1.0 2
Hi! Sign in to let us know how Budget Truck Rental was?
Write a Review
.

I reserved my check through Budget's website and designated Easy Truck Rental as my pick up location. As advised, I called 24 hours in advance to re-confirm with the place itself. I told the man who answered, I was looking to re-confirm my rental and he said "yeah? so?" So I said "ah so i'd like to go ahead and confirm" he said "so what do you want?!" I said "I already told you what I want! I want to confirm my 10' truck for tomorrow." He told me it was impossible to rent me a truck nothing was available. He then said I have two options: rent a bigger truck from him and return it to his site (I was going from NY to Jersey. I was not about to drive back to NY and pay gas just to rent his truck) OR go to another company. I said well I don't plan on returning to NY. He told me too bad he doesn't have anything, go somewhere else and hung up on me. In their defense, I called budget to explain and they were horrified that this man was telling their customers to go elsewhere. i explained that he was probably trying to use budget to bait customers and then rent his own trucks to them. They filed a complaint on my behalf and are locating a truck for me to use in my neighborhood. If you go budget - DO NOT pick up from Easy Truck Rental. I am now stuck hoping I have a truck for my move tomorrow.

0
★☆☆☆☆

I reserved my check through Budget's website and designated Easy Truck Rental as my pick up location. As advised, I called 24 hours in advance to re-confirm with the place itself. I told the man who answered, I was looking to re-confirm my rental and he said "yeah? so?" So I said "ah so i'd like to go ahead and confirm" he said "so what do you want?!" I said "I already told you what I want! I want to confirm my 10' truck for tomorrow." He told me it was impossible to rent me a truck nothing was available. He then said I have two options: rent a bigger truck from him and return it to his site (I was going from NY to Jersey. I was not about to drive back to NY and pay gas just to rent his truck) OR go to another company. I said well I don't plan on returning to NY. He told me too bad he doesn't have anything, go somewhere else and hung up on me. In their defense, I called budget to explain and they were horrified that this man was telling their customers to go elsewhere. i explained that he was probably trying to use budget to bait customers and then rent his own trucks to them. They filed a complaint on my behalf and are locating a truck for me to use in my neighborhood. If you go budget - DO NOT pick up from Easy Truck Rental. I am now stuck hoping I have a truck for my move tomorrow.

Pros: NONE - I don't even want to give one star.

Cons: bait and switch

.

I reserved a truck at this Budget Truck Rental location through the company's centralized website. I called to confirm twice the week before my move. The first time, the man who answered the phone told me that the computers were down and asked me to call back. The second, the man told me the truck was available before I was even able to tell him my name or give him my reservation number -- fishy.

At 8:30 the morning of my move, I went to pick up the truck I had reserved and the man behind the counter told me that they had overbooked. He suggested I get a larger truck (harder to drive in the city!) for an additional $100, with a higher mileage rate. When I insisted on the truck I had reserved, or at least a bigger truck at the same rate, he asked me to leave. He refused to give me the name of the manager and would not call other locations to see if they had trucks available.

Amazingly, another couple had reserved a truck of the same size and he pulled the same stunt with them -- right in front of my eyes!

I repeatedly called the Budget Truck Rental customer service number trying to get a truck so I could move my things, but the customer service representatives were unable to help. Finally, at 1 p.m., a customer service representative offered me a truck in Queens, near Long Island -- an hour drive away -- which I would have had to pick up and drop off myself. Needless to say, I did not get a truck from Budget Truck Rental that day, and I had to move the entire contents of my apartment by car.

I've learned that Budget Truck Rental locations are franchises. Stay away from this one -- and don't believe the great rate you get on the website. From my experience and from what I saw while I was trying to get a truck, it seems this franchise tries to make its money from dishonest bait & switch tactics!

0
★☆☆☆☆

I reserved a truck at this Budget Truck Rental location through the company's centralized website. I called to confirm twice the week before my move. The first time, the man who answered the phone told me that the computers were down and asked me to call back. The second, the man told me the truck was available before I was even able to tell him my name or give him my reservation number -- fishy.

At 8:30 the morning of my move, I went to pick up the truck I had reserved and the man behind the counter told me that they had overbooked. He suggested I get a larger truck (harder to drive in the city!) for an additional $100, with a higher mileage rate. When I insisted on the truck I had reserved, or at least a bigger truck at the same rate, he asked me to leave. He refused to give me the name of the manager and would not call other locations to see if they had trucks available.

Amazingly, another couple had reserved a truck of the same size and he pulled the same stunt with them -- right in front of my eyes!

I repeatedly called the Budget Truck Rental customer service number trying to get a truck so I could move my things, but the customer service representatives were unable to help. Finally, at 1 p.m., a customer service representative offered me a truck in Queens, near Long Island -- an hour drive away -- which I would have had to pick up and drop off myself. Needless to say, I did not get a truck from Budget Truck Rental that day, and I had to move the entire contents of my apartment by car.

I've learned that Budget Truck Rental locations are franchises. Stay away from this one -- and don't believe the great rate you get on the website. From my experience and from what I saw while I was trying to get a truck, it seems this franchise tries to make its money from dishonest bait & switch tactics!

Pros: None

Cons: Being Stuck without a Truck on the Day You Have to Move

 

Wait, you're the expert.

If you've been to or used Budget Truck Rental, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review