Air-Wave Air Conditioning Co. Inc

★★★★★
  • 2421 Jerome Ave

    Bronx, NY 10468

    Map & Directions
  • 212-545-1122

About Air-Wave Air Conditioning Co. Inc

Hours
Monday-Friday 8am-5pm

Unclassified

Unclassified
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5.0 9
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I had called these guys a year ago when I moved into a new co-op, and they were incredibly rude on the phone, so I went with an install done by my local hardware store (which was fine, much cheaper and I definitely recommend it). However,

3
★★★★★

I had called these guys a year ago when I moved into a new co-op, and they were incredibly rude on the phone, so I went with an install done by my local hardware store (which was fine, much cheaper and I definitely recommend it). However,

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I had seen good things written about them and a coupon on their website for "Spring Cleaning." I called and asked about getting my air conditioner cleaned and the guy snarled "that's not for cleaning. The minimum is $289." Just his

3
★★★★★

I had seen good things written about them and a coupon on their website for "Spring Cleaning." I called and asked about getting my air conditioner cleaned and the guy snarled "that's not for cleaning. The minimum is $289." Just his

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Wonderful company. A friend recommended them to me years ago. About 9 years ago I bought 2 units from them. They had a database that indicated what I needed. Delivery was prompt and installation thoroughly professional. In the height

3
★★★★★

Wonderful company. A friend recommended them to me years ago. About 9 years ago I bought 2 units from them. They had a database that indicated what I needed. Delivery was prompt and installation thoroughly professional. In the height

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Over the past 15 years I've had 3 units installed by Air Wave, and I"ve always been very happy. The workers were friendly and respectful and knew what they were doing. Two of my installations were straightforward, so they did them very

3
★★★★★

Over the past 15 years I've had 3 units installed by Air Wave, and I"ve always been very happy. The workers were friendly and respectful and knew what they were doing. Two of my installations were straightforward, so they did them very

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don't be fooled by 50 years in business! go with the competition your best bet.\r
this is the worst company I have done business with ,I contracted this company to install my AC units , after giving me a 4 hrs window to stay home, they

3
★★★★★

don't be fooled by 50 years in business! go with the competition your best bet.\r
this is the worst company I have done business with ,I contracted this company to install my AC units , after giving me a 4 hrs window to stay home, they

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After writing about my personal experience with this company, I received a letter from their attorney saying they would take action against me if I didn't remove it. So the review is no longer here.

3
★★★★★

After writing about my personal experience with this company, I received a letter from their attorney saying they would take action against me if I didn't remove it. So the review is no longer here.

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I was pleased the the sales process - a rep surveyed the apartment, listened to my concerns, and got back to me with a good proposal, reasonably priced. The fact that I did this in February may have helped! :-)

The actual installation was not great; they left some gaps that I had to plug myself with foam & silicon caulk. When a fan motor failed, they picked up the unit quickly but weren't very responsive to my attempts to get a status about when to expect the unit to be returned. Some of the service people are ok to deal with but one fellow, who sounded like the service manager, really needs a course on customer relations -- or maybe he just needs a personality transplant.

1
★★★☆☆

I was pleased the the sales process - a rep surveyed the apartment, listened to my concerns, and got back to me with a good proposal, reasonably priced. The fact that I did this in February may have helped! :-)

The actual installation was not great; they left some gaps that I had to plug myself with foam & silicon caulk. When a fan motor failed, they picked up the unit quickly but weren't very responsive to my attempts to get a status about when to expect the unit to be returned. Some of the service people are ok to deal with but one fellow, who sounded like the service manager, really needs a course on customer relations -- or maybe he just needs a personality transplant.

Pros: Very responsive to requests for estimates

Cons: Installation and services is so-so

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Called to have one of my air conditioners reinstalled. Without asking me any details the man responded abruptly, "$200 minimum." Had the same air conditioner installed in another window 2 yrs ago in the heat of the summer for $75! The company did an excellent job-unfortunately I can't remember their name. I didn't even waste my breathe having a discussion with him. Thanks and hung up. People like this are the reason we new yorkers have a bad rep!

0
★☆☆☆☆

Called to have one of my air conditioners reinstalled. Without asking me any details the man responded abruptly, "$200 minimum." Had the same air conditioner installed in another window 2 yrs ago in the heat of the summer for $75! The company did an excellent job-unfortunately I can't remember their name. I didn't even waste my breathe having a discussion with him. Thanks and hung up. People like this are the reason we new yorkers have a bad rep!

Pros: none

Cons: Price gouging and rude

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It was such a better buying experience than going to an appliance store! Installation took five minutes and my apartment is finally cool again!!!

2
★★★★★

It was such a better buying experience than going to an appliance store! Installation took five minutes and my apartment is finally cool again!!!

Message from Air-Wave Air Conditioning Co. Inc

All things considered, with Air-Wave the customer gets a company that takes full responsibility for the total picture of your air conditioning needs over the long term. By our way of thinking, you are more than just another faceless customer - which may be why we have customer relationships that are generations long, and why we have an unparalleled reputation.



To our customers:

We would like to thank you for all your feedback. We would like for our customers to contact us first via phone 7189331011 or via email airwaveac@aol.com before posting negative feedback, so we may ensure better business practice in the future. We would like to also know what we can do to help resolve any issues with you if it has not already been resolved. Feel free to contact one of our friendly customer service reps, Maritza, or Catherine for any further assistance needed.

Thank You & we look forward to hearing from you.

More about Air-Wave Air Conditioning Co. Inc

The purchase price unit cost is but one aspect of the overall cost consideration. Operating costs, and, if needed, service costs, are important factors. Air-Wave's pre-purchase survey makes sure you get a unit suited to your needs and budget. You also are further assured, because Air-Wave has a modern service and parts department dedicated to customer satisfaction. In fact, Air-Wave's reputation for fine service conforms to the standards of the Better Business Bureau (see BBB Tips). If a problem arises after a unit has been purchased and installed, with Air-Wave you will get a real, live person to take your call, someone that knows service and problem solving. In contrast to easily getting through to us, with some other stores you may have difficulty reaching the service department, and you are likely to have to put up with customer service telephone prompts. Most of the time, during normal summer weather, Air-Wave will service your unit in 24 hours or less. A properly serviced air conditioner will likely last twice as long as a neglected unit. Problems occur less frequently. You save money in the long run and get the most value for your investment. With Air-Wave, we offer all three: expert servicing, correct installation, low pricing!

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