BICYCLE RENAISSANCE

★★☆☆☆
Best Bicycle Store in NYC. Located in Upper West Side. Call (866) 477-8509 for information.
  • 430 Columbus Ave

    New York, NY 10024

    Map & Directions
  • 212-724-2350

Sports & Recreation

Sports & Recreation
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2.2 10
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i like thier bicycles. and if you riding in central park and you have a flat you can walk one block to bicycle renaissance and pump gas for your tires free.

5
★★★★★

i like thier bicycles. and if you riding in central park and you have a flat you can walk one block to bicycle renaissance and pump gas for your tires free.

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This store is a great place for all of your biking needs. Their staff was exceptionally helpful when I was looking for a bike recently. They had some really great jackets and accessories that I could not find anywhere else. Highly recommend visiting them before making a big bike purchase.

5
★★★★★

This store is a great place for all of your biking needs. Their staff was exceptionally helpful when I was looking for a bike recently. They had some really great jackets and accessories that I could not find anywhere else. Highly recommend visiting them before making a big bike purchase.

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I went into this place for a simple adjustment and they took my bike and did a bunch of unsolicited work on it then tried to charge me for it. I didn't pay for any of the extra stuff, but could tell they weren't used to customers questioning their work-now-bill-later policy.

Also, the one favorable review on here is clearly written by an employee.

0
★☆☆☆☆

I went into this place for a simple adjustment and they took my bike and did a bunch of unsolicited work on it then tried to charge me for it. I didn't pay for any of the extra stuff, but could tell they weren't used to customers questioning their work-now-bill-later policy.

Also, the one favorable review on here is clearly written by an employee.

Pros: Cool bikes, great location

Cons: Customer service

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. . . that about sums it up. Why bore you with the details? Suffice it to say that I'm a veteran rider/racer/mechanic who needed help with a minor emergency and made the mistake of asking them for a helping hand. . . Only a true masochist would submit themselves to the humiliation these evil little devils gleefully rain down on any innocent fool who stumbles into their miserable little bicycle hell. How they stay in business is a complete mystery to me. A good location near Central Park in a high-rent neighborhood, perhaps? Anyway. . . Abandon hope all ye who enter here. You've been warned!

0
★☆☆☆☆

. . . that about sums it up. Why bore you with the details? Suffice it to say that I'm a veteran rider/racer/mechanic who needed help with a minor emergency and made the mistake of asking them for a helping hand. . . Only a true masochist would submit themselves to the humiliation these evil little devils gleefully rain down on any innocent fool who stumbles into their miserable little bicycle hell. How they stay in business is a complete mystery to me. A good location near Central Park in a high-rent neighborhood, perhaps? Anyway. . . Abandon hope all ye who enter here. You've been warned!

Pros: Near Museum of Natural History (forget this place and visit the planetarium)

Cons: Rude, mean-spirited, and utterly miserable staff.

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Agree with the other reviewers. This place just stinks. I took my road bike in to see if they could diagnose a noise it was making, and after about 45 minutes of "looking at it" I had to practically grab the guy by the collar to ask him if they were able to deduce anything. He practically blew me off. Then the aloof repair guy wheeled out my bike and said he didn't find anything, but tightened some things. I took the bike outside for a test ride -- the sound was still there. They did nothing. Bottom line is, steer clear of this place. It looks great from the outside, is in a great location, but is simply a terrible place to shop. If you're in the neighborhood and need a bike or checkup go over to Eddie's Bikes at 83rd and Amsterdam. They're much smaller, but very friendly and helpful, especially if you need a quick repair. And, you may want to check out one of Sid's Bikes location (Chelsea or East Side). They have a bit of an attitude, but have a good selection and are knowledgeable.

0
★☆☆☆☆

Agree with the other reviewers. This place just stinks. I took my road bike in to see if they could diagnose a noise it was making, and after about 45 minutes of "looking at it" I had to practically grab the guy by the collar to ask him if they were able to deduce anything. He practically blew me off. Then the aloof repair guy wheeled out my bike and said he didn't find anything, but tightened some things. I took the bike outside for a test ride -- the sound was still there. They did nothing. Bottom line is, steer clear of this place. It looks great from the outside, is in a great location, but is simply a terrible place to shop. If you're in the neighborhood and need a bike or checkup go over to Eddie's Bikes at 83rd and Amsterdam. They're much smaller, but very friendly and helpful, especially if you need a quick repair. And, you may want to check out one of Sid's Bikes location (Chelsea or East Side). They have a bit of an attitude, but have a good selection and are knowledgeable.

Pros: Location

Cons: Everything Else

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The only way this shop might still be in business is through rentals by tourists? My experience totally mimicks the other bad reviews I've read on other sites. Unfortuntatley, I didn't read them until I wasted 4 trips to this store.

My first trip there, I basically had to prod Jimmy to even show me anything, even though I had given him my riding profile and needs up front. It was only after asking if he even wanted to make a sale that evening, that he started pointing out potential bikes. In the end, I found one that I wanted but of course, I wanted to try it out first. He told me they had it in stock and would assemble it by the next day. We went back the next day and was rudely given got some excuse for why the bike wasn't assembled. No big deal - people get busy. So, the next day I called before I went back and was told it had finally been assembled. I told them I would be there in 2 hours to test it out and, if I liked it, I would be buying it that night. I made it there an hour and a half later and, after waiting a half hour to be even acknowledged by any of the staff (they were very busy talking to their freinds), I was then told they sold the bike! The guy weakly apologized and said "what else can I do?" - Perhaps a little communication between each other might be a good start.

Unfortunately for the owner, the 4 people from my outdoors club that were going to come back with me on Saturday in hopes to also buy bikes, will also no longer be looking at this store as an option - (nor should anyone else who thinks it important to be treated with respect and that decent service is still a virtue)

0
★☆☆☆☆

The only way this shop might still be in business is through rentals by tourists? My experience totally mimicks the other bad reviews I've read on other sites. Unfortuntatley, I didn't read them until I wasted 4 trips to this store.

My first trip there, I basically had to prod Jimmy to even show me anything, even though I had given him my riding profile and needs up front. It was only after asking if he even wanted to make a sale that evening, that he started pointing out potential bikes. In the end, I found one that I wanted but of course, I wanted to try it out first. He told me they had it in stock and would assemble it by the next day. We went back the next day and was rudely given got some excuse for why the bike wasn't assembled. No big deal - people get busy. So, the next day I called before I went back and was told it had finally been assembled. I told them I would be there in 2 hours to test it out and, if I liked it, I would be buying it that night. I made it there an hour and a half later and, after waiting a half hour to be even acknowledged by any of the staff (they were very busy talking to their freinds), I was then told they sold the bike! The guy weakly apologized and said "what else can I do?" - Perhaps a little communication between each other might be a good start.

Unfortunately for the owner, the 4 people from my outdoors club that were going to come back with me on Saturday in hopes to also buy bikes, will also no longer be looking at this store as an option - (nor should anyone else who thinks it important to be treated with respect and that decent service is still a virtue)

Pros: Inventory?

Cons: poor rude service

.

I honestly think that Fattsman (who wrote the positive review below) must be one of Bicycle Renaissance's managers. I've had multiple bad experiences at this store, and I've heard numerous horror stories from others who've tried to patronize the place. I've finally given up on it, despite its convenience to my home. I'd honestly rather drive my bike up to Piermont Bicycles than walk it over to BR.

In no particular order, I've experienced: incompetent mechanical service; serious misinformation about product specifications; confrontations with "management" -- to the point of being shouted at -- when I had the audacity to point out a mistake their mechanic had made on a bike I was picking up . . . and the list goes on.

These guys have the classic "I'm doing you a favor by acknowledging your existence" attitude that is unfortunately so prevalent in bike shops, particularly in New York City. It's a shame -- not to mention a wonder that the store's been in business as long as it has. Shows the sad dearth of good bike shops in the area.

Stay away at all costs. So where to go? Try Imbert at Master Bikes (77th St) if you need repair work. For sales, try Abraham at Larry & Jeff's. I've had good experiences at Toga and Conrad's, too, though you're unlikely to get a great deal there. But honestly, you're better off nearly anywhere else over Bicycle Renaissance.

0
★☆☆☆☆

I honestly think that Fattsman (who wrote the positive review below) must be one of Bicycle Renaissance's managers. I've had multiple bad experiences at this store, and I've heard numerous horror stories from others who've tried to patronize the place. I've finally given up on it, despite its convenience to my home. I'd honestly rather drive my bike up to Piermont Bicycles than walk it over to BR.

In no particular order, I've experienced: incompetent mechanical service; serious misinformation about product specifications; confrontations with "management" -- to the point of being shouted at -- when I had the audacity to point out a mistake their mechanic had made on a bike I was picking up . . . and the list goes on.

These guys have the classic "I'm doing you a favor by acknowledging your existence" attitude that is unfortunately so prevalent in bike shops, particularly in New York City. It's a shame -- not to mention a wonder that the store's been in business as long as it has. Shows the sad dearth of good bike shops in the area.

Stay away at all costs. So where to go? Try Imbert at Master Bikes (77th St) if you need repair work. For sales, try Abraham at Larry & Jeff's. I've had good experiences at Toga and Conrad's, too, though you're unlikely to get a great deal there. But honestly, you're better off nearly anywhere else over Bicycle Renaissance.

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They want to only sell a bike. Once I pay money, they ignore me. I wanted to ask some question,
but their answer were only "yes" "no" and "I don't know"
If you are a beginner, you should not buy your bike at this shop.

0
★☆☆☆☆

They want to only sell a bike. Once I pay money, they ignore me. I wanted to ask some question,
but their answer were only "yes" "no" and "I don't know"
If you are a beginner, you should not buy your bike at this shop.

.

Overall a great bike shop. If you buy a bike from them, they will give you lifetime free tune-ups (e.g, brake and cable adjustments, minor repair). With bike tuning costing around $30 - $40 a pop, this service is great. When I bought my bike, I didn't really know what to get, but I based my decision on both the recommendations from the store and also by test riding like 4-5 bikes. Take advantage of test rides as there is a little park across the street where you can ride around. The best time to drop by is on the weekdays as the weekends are CRAZY busy. The store being so crowded with merchandise doesn't help either.

2
★★★★★

Overall a great bike shop. If you buy a bike from them, they will give you lifetime free tune-ups (e.g, brake and cable adjustments, minor repair). With bike tuning costing around $30 - $40 a pop, this service is great. When I bought my bike, I didn't really know what to get, but I based my decision on both the recommendations from the store and also by test riding like 4-5 bikes. Take advantage of test rides as there is a little park across the street where you can ride around. The best time to drop by is on the weekdays as the weekends are CRAZY busy. The store being so crowded with merchandise doesn't help either.

Pros: Tune-ups, Knowledgable people

Cons: Crowded store

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This is probably the worst bicycle sales team I've ever met. They suggested a bike for me and told me that it was the only bike in the market that I could buy for my size. This was completely not true. I've been to other bike dealers since and have been given a large number of suggestions. Just because it is the only bike in the store that is my size doesn't mean they should tell that this is the only bike in the market that is my size. I understand that they want to make a sale, but lying is not the way to go.

0
★☆☆☆☆

This is probably the worst bicycle sales team I've ever met. They suggested a bike for me and told me that it was the only bike in the market that I could buy for my size. This was completely not true. I've been to other bike dealers since and have been given a large number of suggestions. Just because it is the only bike in the store that is my size doesn't mean they should tell that this is the only bike in the market that is my size. I understand that they want to make a sale, but lying is not the way to go.

 

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