Rolls-Royce Motor Cars Manhattan

★★★☆☆
At Rolls-Royce Motor Cars we strive for perfection in everything we do. We have the great privilege of taking this legacy into the future.\n\n
  • 270 Eleventh Ave

    New York, NY 10001

    Map & Directions
  • 212-594-6200

About Rolls-Royce Motor Cars Manhattan

Categories

Automotive

Automotive
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HORRIBLE CUSTOMER SERVICE AND HORRIBLE SERVICE WORKERS

3
★★★★★

HORRIBLE CUSTOMER SERVICE AND HORRIBLE SERVICE WORKERS

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Very poor service and unethical dealership. I received a porsche 911 4S with 1000 extra milage(falsely advertised), dent in the back bumper, half the clear bra promised, and missing nobs and broken keys. This place is incompetent at best

3
★★★★★

Very poor service and unethical dealership. I received a porsche 911 4S with 1000 extra milage(falsely advertised), dent in the back bumper, half the clear bra promised, and missing nobs and broken keys. This place is incompetent at best

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I own an order Porsche 911 Targa. I took my car to the service department primarily because of the location. Let's face it, the place is not cheap. I would recommend Manhattan Motorcars only for exotic car owners, who don't mind paying a huge repair bills and want everything taken care of for them. They do not seem to have the quickest turn around time. But that may be a function of the fact that they only have one or two guys that are experts on the older cars.

Overall, I thought the people there are quite nice. But, the location is the primary selling point.

1
★★★☆☆

I own an order Porsche 911 Targa. I took my car to the service department primarily because of the location. Let's face it, the place is not cheap. I would recommend Manhattan Motorcars only for exotic car owners, who don't mind paying a huge repair bills and want everything taken care of for them. They do not seem to have the quickest turn around time. But that may be a function of the fact that they only have one or two guys that are experts on the older cars.

Overall, I thought the people there are quite nice. But, the location is the primary selling point.

Pros: Nice people at first

Cons: Extremely Expensive, Incompetent; Don't back up their work

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They sell luxury cars yet they treat their customers like pieces of shit.I was very disapointed with my experience here.

At first they appeared welcoming but they were very pushy,condescending and almost "bullying" their customers.

I was saddened by the lack of professionalism and how they seemed to think they were "above"their customers because they were selling "luxury" cars.

The car salesman uses the strategy of "you OBVIOUSLY can't afford this" to guilt youinto buying. This is sad because the product should be the number one reason you purchase, not your pride.

Maybe this works, but it is sad to see that a salesperson is making a ton of comission on your purchase from your money after they have been absolutely rude and condescending.

The only polite individuals were the receptionist and mechanics.

0
★☆☆☆☆

They sell luxury cars yet they treat their customers like pieces of shit.I was very disapointed with my experience here.

At first they appeared welcoming but they were very pushy,condescending and almost "bullying" their customers.

I was saddened by the lack of professionalism and how they seemed to think they were "above"their customers because they were selling "luxury" cars.

The car salesman uses the strategy of "you OBVIOUSLY can't afford this" to guilt youinto buying. This is sad because the product should be the number one reason you purchase, not your pride.

Maybe this works, but it is sad to see that a salesperson is making a ton of comission on your purchase from your money after they have been absolutely rude and condescending.

The only polite individuals were the receptionist and mechanics.

Pros: They made it easy to hate them

Cons: Poor customer service, pushy , condescending staff

.

I got my first taste of business with Manhattan Motor Cars when I realized that my husband stole our Mercedes benz SL550, forged my signature and identification on a joint title ownership and sold the car to Sam at Manhattan Motor Cars, upon realizing what took place I contacted Sam before the forged title went clear and he told me he was not interested in remeding the problem. I than visited the dealership to show Sam my identification and to advise him I was in possesion of the original title he was further even less cooperative. I advised him that my husband and he was part of the same crime and fraud perpitratedy against me and he took it with even less concern. I would not recommend doing business with Manhattan Motor Cars for they seem not to care where their automobiles derive from or at what cost to the public they are gotten at. Sam treated me with utter disrespect and total disdain for my problem.

0
★☆☆☆☆

I got my first taste of business with Manhattan Motor Cars when I realized that my husband stole our Mercedes benz SL550, forged my signature and identification on a joint title ownership and sold the car to Sam at Manhattan Motor Cars, upon realizing what took place I contacted Sam before the forged title went clear and he told me he was not interested in remeding the problem. I than visited the dealership to show Sam my identification and to advise him I was in possesion of the original title he was further even less cooperative. I advised him that my husband and he was part of the same crime and fraud perpitratedy against me and he took it with even less concern. I would not recommend doing business with Manhattan Motor Cars for they seem not to care where their automobiles derive from or at what cost to the public they are gotten at. Sam treated me with utter disrespect and total disdain for my problem.

Pros: none

Cons: fraud conspiracy

.

I bought my Porsche Panamera in November... I was nervous at first so I had A LOT of questions...the sales person was able to answer everyone of them! He had complete knowledge of the brand...no BS! Not only was the salesperson professional but he introduced me to the service advisor I would be dealing with in the future! Leaving the Manhattan Motorcars in my new ride I felt at complete ease knowing the company I was dealing with was reliable!!

2
★★★★★

I bought my Porsche Panamera in November... I was nervous at first so I had A LOT of questions...the sales person was able to answer everyone of them! He had complete knowledge of the brand...no BS! Not only was the salesperson professional but he introduced me to the service advisor I would be dealing with in the future! Leaving the Manhattan Motorcars in my new ride I felt at complete ease knowing the company I was dealing with was reliable!!

Pros: Great Service! Great People! Great Experience

Cons: None couldn't be happier!

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unethical business practices

0
★☆☆☆☆

unethical business practices

Pros: none

Cons: unethical business practices

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I leased a Cayenne Turbo for two and a half years. During that time, I tried to avoid the service department because not only did they not return the car washed, but they charged a fortune for everything and ALWAYS told me my brakes needed to be changed. I did so 2xs? For a car that is only 2.5 years onld that is a lot and each time they would try again?! Further, when I returned the car off of lease, my EZpass was inside someone stole it and used it for several months when I called to report it they were dismissive and SUPER shady!! The cars they carry are very expensive and yet the quality of service sucks! I will never buy, lease or walk into that dealership again!

0
★☆☆☆☆

I leased a Cayenne Turbo for two and a half years. During that time, I tried to avoid the service department because not only did they not return the car washed, but they charged a fortune for everything and ALWAYS told me my brakes needed to be changed. I did so 2xs? For a car that is only 2.5 years onld that is a lot and each time they would try again?! Further, when I returned the car off of lease, my EZpass was inside someone stole it and used it for several months when I called to report it they were dismissive and SUPER shady!! The cars they carry are very expensive and yet the quality of service sucks! I will never buy, lease or walk into that dealership again!

Pros: In Manhattan

Cons: Terrible service, nickle and dime you, steal

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My Porsche had at times a no start conditions that the techs at Manhattan diagnosed, and repaired it exactly according to the estimate provided. Three other shops, one being another Porsche dealership, charged me and never resolved my problem. Manhattan inspire the same confidence that Porsche gives it owners. If you love your Porsche the give it the best, Manhattan.

2
★★★★★

My Porsche had at times a no start conditions that the techs at Manhattan diagnosed, and repaired it exactly according to the estimate provided. Three other shops, one being another Porsche dealership, charged me and never resolved my problem. Manhattan inspire the same confidence that Porsche gives it owners. If you love your Porsche the give it the best, Manhattan.

Pros: Porsche Pros

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I walked in the dealership and it took almost 20 min to get salesperson. After speaking with the salesperson I walk out because of the bad vibe. I thought buying a new car was exciting but not at Manhattan Motor Cars took that away.

0
★☆☆☆☆

I walked in the dealership and it took almost 20 min to get salesperson. After speaking with the salesperson I walk out because of the bad vibe. I thought buying a new car was exciting but not at Manhattan Motor Cars took that away.

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OMG! they charge $175 per hour (labor) and tend to make additional repair estimates. By the end of the day your repair will cost $$$$.

Be very afraid, don't to Manhattan Motor Cars..

0
★☆☆☆☆

OMG! they charge $175 per hour (labor) and tend to make additional repair estimates. By the end of the day your repair will cost $$$$.

Be very afraid, don't to Manhattan Motor Cars..

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Brought my boxster for service and when I picked her up notice a ding in my driver?s side front panel.

0
★☆☆☆☆

Brought my boxster for service and when I picked her up notice a ding in my driver?s side front panel.

 

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