The Peninsula Spa by Espa

★★★★☆
The pinnacle of service and style.
  • 700 5th Ave

    New York, NY 10019

    Cross street: 55th Street

    Map & Directions
  • 212-903-3082

About The Peninsula Spa by Espa

Hours
Mon-Sun: 8am-9:30pm

Personal Services

Personal Services
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.

although costly, it was worth every penny. The rooms were beautiful and the rooftop bar had great cocktail selections. The Vanilla TY was my favorite - I usually do not remember cocktail names but this one was THAT good.

2
★★★★★

although costly, it was worth every penny. The rooms were beautiful and the rooftop bar had great cocktail selections. The Vanilla TY was my favorite - I usually do not remember cocktail names but this one was THAT good.

Pros: great service

.

I've been here multiple times in the past two years and every time I go (with high hopes) I leave disappointed.
Don't get me wrong the spa is beautiful, but I wish my services matched the aesthetics.
If you like strong firm massages, this is not the place for you. I even used the words "I have a high tolerance for pain, PLEASE go deep.? Instead the massage had the intensity level of my 12 yr old brother rubbing my back.
Also, to add to my disappointment, I was running late last night for my spa visit (due to work/traffic delays). I ended up being a half hour late for my hr prepaid massage. I asked if I could be compensated in some other way, since I know the company who purchased my massage for me gives them TONS of business. Instead of an empathetic reply or a ??we will figure something out?, I got a cold shoulder. The woman who was helping me legitimately just ignored my question. I asked again. Which she replied it??s already prepaid we have a 24 hr cancellation policy. I wasn??t cancelling my service, I was just saying that this company who gives you tons of business isn??t getting what they paid for, and I think it??s fair that you should somehow offer me something for paid half hour I missed or at least show some empathy. I couldn??t help but feel ripped off and it wasn??t even my money! I definitely will make it a point to suggest other spas in the future to these companies who bring us here. I??d deal with the customer service, if the actual service was at least good, but not having either?is kind of a deal breaker for me.

1
★★☆☆☆

I've been here multiple times in the past two years and every time I go (with high hopes) I leave disappointed.
Don't get me wrong the spa is beautiful, but I wish my services matched the aesthetics.
If you like strong firm massages, this is not the place for you. I even used the words "I have a high tolerance for pain, PLEASE go deep.? Instead the massage had the intensity level of my 12 yr old brother rubbing my back.
Also, to add to my disappointment, I was running late last night for my spa visit (due to work/traffic delays). I ended up being a half hour late for my hr prepaid massage. I asked if I could be compensated in some other way, since I know the company who purchased my massage for me gives them TONS of business. Instead of an empathetic reply or a ??we will figure something out?, I got a cold shoulder. The woman who was helping me legitimately just ignored my question. I asked again. Which she replied it??s already prepaid we have a 24 hr cancellation policy. I wasn??t cancelling my service, I was just saying that this company who gives you tons of business isn??t getting what they paid for, and I think it??s fair that you should somehow offer me something for paid half hour I missed or at least show some empathy. I couldn??t help but feel ripped off and it wasn??t even my money! I definitely will make it a point to suggest other spas in the future to these companies who bring us here. I??d deal with the customer service, if the actual service was at least good, but not having either?is kind of a deal breaker for me.

Pros: Beautiful Space

Cons: Just a beautiful space

.

Staff are very friendly and helpful. No need to hurry once your massage has finished. I went to the relaxation area where I had my tea and listened to relaxing music for an hour and was not rushed out.

2
★★★★★

Staff are very friendly and helpful. No need to hurry once your massage has finished. I went to the relaxation area where I had my tea and listened to relaxing music for an hour and was not rushed out.

.

The overall experience is great. Wait until you get to enjoy the relaxation room after your massage. Its pure bliss.......

2
★★★★★

The overall experience is great. Wait until you get to enjoy the relaxation room after your massage. Its pure bliss.......

Pros: a nice overall experience

Cons: you have to pay a little more but its worth it

.

I thought the size of the rooms were small but supposedly all the hotel rooms in nyc are small..Still would recommend

2
★★★★☆

I thought the size of the rooms were small but supposedly all the hotel rooms in nyc are small..Still would recommend

Pros: Service

Cons: Price, size of rooms

.

I visited the spa back in 2007 and it looked dated even though the services was great. Now it looks totally new and modern. I love everthing from the reception area to the bathroom/locker rooms. Even the staff members look refreshed with the new uniforms. The prices have gone up but I think it's well worth it. My only gripe is the VERY uncomfortable sales pitch after my massage. Why would I buy body scrub and lotion ? That's the reason why I only gave it a 4 star instead of 5.

2
★★★★☆

I visited the spa back in 2007 and it looked dated even though the services was great. Now it looks totally new and modern. I love everthing from the reception area to the bathroom/locker rooms. Even the staff members look refreshed with the new uniforms. The prices have gone up but I think it's well worth it. My only gripe is the VERY uncomfortable sales pitch after my massage. Why would I buy body scrub and lotion ? That's the reason why I only gave it a 4 star instead of 5.

Pros: Spa looks amazing

Cons: Why buy products after a relaxing massage?

.

Massage was ok. But during and at then end the therapist kept talking and then she tried to push product on me...I didn't ask about any of them. I am a product fiend, but only if I ask - didn't need a sales pitch after an hour and a half of relaxing.

1
★★★☆☆

Massage was ok. But during and at then end the therapist kept talking and then she tried to push product on me...I didn't ask about any of them. I am a product fiend, but only if I ask - didn't need a sales pitch after an hour and a half of relaxing.

Pros: Decent massage

Cons: Too much talking and pushy with the products

.

this is one of the most amazing spas I have ever been to. Everthing is wonderful including the staff.

2
★★★★★

this is one of the most amazing spas I have ever been to. Everthing is wonderful including the staff.

Pros: clean, relaxing

.

We were passing thru NYC and decided to go to the roof bar on the Peninsula on the recommendation of a local employee. The View was GREAT!!! the atmosphere was such an Oasis from NYC. It was so serene. The Host, Stefan, was quick to greet us and quickly sat us. Our waiter, Sal, was great with the drinks and checked in with us often. If you want an outdoor bar. Nothing beets the Peninsula in Mid-Town.

2
★★★★★

We were passing thru NYC and decided to go to the roof bar on the Peninsula on the recommendation of a local employee. The View was GREAT!!! the atmosphere was such an Oasis from NYC. It was so serene. The Host, Stefan, was quick to greet us and quickly sat us. Our waiter, Sal, was great with the drinks and checked in with us often. If you want an outdoor bar. Nothing beets the Peninsula in Mid-Town.

Pros: best roof bar in mid-town

.

All hotels have flaws, no matter what the cost is, but when we arrived here after our trip to Paris, we felt that the service was better than that of The Four Seasons George V , which is said to be possibly the best hotel in the world. We did however only book a Superior room which was the entry level category, but it was very nice compared to other NY hotel rooms I have stayed in. The room service is very costly, but at $725 a night, who cares?? LOL..

2
★★★★★

All hotels have flaws, no matter what the cost is, but when we arrived here after our trip to Paris, we felt that the service was better than that of The Four Seasons George V , which is said to be possibly the best hotel in the world. We did however only book a Superior room which was the entry level category, but it was very nice compared to other NY hotel rooms I have stayed in. The room service is very costly, but at $725 a night, who cares?? LOL..

 

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