Urban Athletics

★★☆☆☆
  • 2 World Financial Ctr

    New York, NY 10281

    Map & Directions
  • 212-267-2247

About Urban Athletics

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DON'T SHOP HERE UNLESS YOU'RE A BIMBO!

I want to buy two pairs of running shoes. I've shopped here before, have repeatedly had negative experiences, but think I'll give it one more shot because I'm in the neighborhood (Upper East Side/Madison store) and I'm in the mood to invest in my feet.

Am only customer in the store. Three employees talking behind the cash register. One, in his early-to-mid 30's is going on about "When I was in junior high, I lost a spelling bee misspelling the word 'Bonbon.' Didn't know what a Bonbon was." Laughs uproariously; continues mindless story.

Meanwhile, person stuck with the prospect of "helping" me is completely annoyed that I've come in and will take him away from this little pod of employees bonding over inane chatter. He's borderline frowning at me; impatient. Answers my questions with "Yes. No" or clipped answers. I must try and drag out of him why I should consider this pair vs. this other pair/brand.

Another customer comes in. She's using a walker. Another employee is forced to deal with a customer! That person barely contains his annoyance at being torn away from their little club. Doesn't help seat this woman, though she's having trouble navigating; lets her fend for herself, dumps boxes at her feet. She says, "Could I get a stool and some help trying on these shoes? I'm having difficulties managing." Employee gives begrudging, disdainful sigh.

Spelling bee guy says to THE OWNER, who's been here the entire time, also in his own world, also ignoring HIS customers: "Hey, Jerry [Jerry Macari, co-owner]. Did you hear that?! I lost a spelling bee misspelling "Bonbon" because..."

I'm thinking, "No! You really aren't going to make us suffer through this story AGAIN?!"

"...I didn't know what a Bonbon was! Haha!" This guy is Still going on and on with his losing story, oblivious to customers.

Another employee--a lowly stocker dying to be accepted into their little "sales club" gets a look like, "Oh! I've got a cute comment!" snickers ingratiatingly, "Good thing you didn't misspell the word 'BIMBO' haha!"

I spend $300 on two different pairs of top-of-the-line Nike shoes. (Nike is the only brand of women's running shoes that are narrow enough for my double A shoe size; the others run way wide.) Sales person never cracks a smile, cannot wait to get rid of me and back to his home boys and girls behind the counter. Owner Jerry still hasn't acknowledged me or other customer. No "Thanks for shopping here again. Come back." Utter disdain for customers, just like every other time I've shopped there. It's freakish.

Month and half passes. Have a problem with my almost-new Gore-Tex water resistant Nikes (it hasn't rained or snowed much in recent weeks and I've worn this pair maybe once, maximum twice, since the other pair is better for non-inclement weather): the back heel support collapsed when I was slipping my heel into one of the shoes. Though I tried to pull it back into place, it feels weird.

Call to ask if I can return for replacement pair. Guy on phone unhelpful; I ask for Jerry who says "Bring it in; likely we'll send it away and see if manufacturer will replace. It will take weeks." I ask him if he can just replace the shoes; he says, "No guarantees. Bring it in. Most likely what I said." Then I ask him if I have to dig up original receipt, or if he can look me/my purchase up in their computer; say I have my credit card statement in my hand showing purchase. He says, "No guarantees."

I'm annoyed. I say, "I've been your customer for six years. How about being pleasant to your customers? How about trying to HELP us." Jerry snaps: "I don't even know that you purchased them here." I say, "I'm a regular; you saw me buy them; I'm in your computer, have the purchase on my statement. I can't believe you're being so nasty. But, fine; I'll just bring them in. Goodbye."

Jerry hastily snipes--determined to one up me before I hang up--"NO GUARANTEES!!"

Didn't bother returning. Will go to Jerry's competitor, ask if he'll send in the shoes for me--and gain a new customer.

Their website claims: "Urban Athletics has become a home to runners for cameraderie, gear and advice." Yeah, right. Oh, and hey, Jerry! On your website, you misspell "camaraderie." Ha! You're kicked out of this shopper's spelling bee--and out of my wallet. Enjoy your club.

1
★☆☆☆☆

DON'T SHOP HERE UNLESS YOU'RE A BIMBO!

I want to buy two pairs of running shoes. I've shopped here before, have repeatedly had negative experiences, but think I'll give it one more shot because I'm in the neighborhood (Upper East Side/Madison store) and I'm in the mood to invest in my feet.

Am only customer in the store. Three employees talking behind the cash register. One, in his early-to-mid 30's is going on about "When I was in junior high, I lost a spelling bee misspelling the word 'Bonbon.' Didn't know what a Bonbon was." Laughs uproariously; continues mindless story.

Meanwhile, person stuck with the prospect of "helping" me is completely annoyed that I've come in and will take him away from this little pod of employees bonding over inane chatter. He's borderline frowning at me; impatient. Answers my questions with "Yes. No" or clipped answers. I must try and drag out of him why I should consider this pair vs. this other pair/brand.

Another customer comes in. She's using a walker. Another employee is forced to deal with a customer! That person barely contains his annoyance at being torn away from their little club. Doesn't help seat this woman, though she's having trouble navigating; lets her fend for herself, dumps boxes at her feet. She says, "Could I get a stool and some help trying on these shoes? I'm having difficulties managing." Employee gives begrudging, disdainful sigh.

Spelling bee guy says to THE OWNER, who's been here the entire time, also in his own world, also ignoring HIS customers: "Hey, Jerry [Jerry Macari, co-owner]. Did you hear that?! I lost a spelling bee misspelling "Bonbon" because..."

I'm thinking, "No! You really aren't going to make us suffer through this story AGAIN?!"

"...I didn't know what a Bonbon was! Haha!" This guy is Still going on and on with his losing story, oblivious to customers.

Another employee--a lowly stocker dying to be accepted into their little "sales club" gets a look like, "Oh! I've got a cute comment!" snickers ingratiatingly, "Good thing you didn't misspell the word 'BIMBO' haha!"

I spend $300 on two different pairs of top-of-the-line Nike shoes. (Nike is the only brand of women's running shoes that are narrow enough for my double A shoe size; the others run way wide.) Sales person never cracks a smile, cannot wait to get rid of me and back to his home boys and girls behind the counter. Owner Jerry still hasn't acknowledged me or other customer. No "Thanks for shopping here again. Come back." Utter disdain for customers, just like every other time I've shopped there. It's freakish.

Month and half passes. Have a problem with my almost-new Gore-Tex water resistant Nikes (it hasn't rained or snowed much in recent weeks and I've worn this pair maybe once, maximum twice, since the other pair is better for non-inclement weather): the back heel support collapsed when I was slipping my heel into one of the shoes. Though I tried to pull it back into place, it feels weird.

Call to ask if I can return for replacement pair. Guy on phone unhelpful; I ask for Jerry who says "Bring it in; likely we'll send it away and see if manufacturer will replace. It will take weeks." I ask him if he can just replace the shoes; he says, "No guarantees. Bring it in. Most likely what I said." Then I ask him if I have to dig up original receipt, or if he can look me/my purchase up in their computer; say I have my credit card statement in my hand showing purchase. He says, "No guarantees."

I'm annoyed. I say, "I've been your customer for six years. How about being pleasant to your customers? How about trying to HELP us." Jerry snaps: "I don't even know that you purchased them here." I say, "I'm a regular; you saw me buy them; I'm in your computer, have the purchase on my statement. I can't believe you're being so nasty. But, fine; I'll just bring them in. Goodbye."

Jerry hastily snipes--determined to one up me before I hang up--"NO GUARANTEES!!"

Didn't bother returning. Will go to Jerry's competitor, ask if he'll send in the shoes for me--and gain a new customer.

Their website claims: "Urban Athletics has become a home to runners for cameraderie, gear and advice." Yeah, right. Oh, and hey, Jerry! On your website, you misspell "camaraderie." Ha! You're kicked out of this shopper's spelling bee--and out of my wallet. Enjoy your club.

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After repeated negative experiences shopping here, think I'll give this store one more shot because I'm in the neighborhood and in mood to invest in my feet.

Am only customer in store. Three employees talking behind cash register. One in his 30s is going on about "When I was in jr high, I lost a spelling bee misspelling the word 'Bonbon.' Didn't know what a Bonbon was." Laughs uproariously; continues mindless story.

Meanwhile, person stuck with prospect of "helping" me is annoyed that I've come in to take him away from pod of staff bonding over inane chatter. He's borderline frowning at me; impatient. Says, "Yes. No" or gives clipped answers. Must try to drag out of him why I should consider this pair vs. this other pair/brand.

Another customer comes in, using a walker. Another employee is forced to deal with a customer! He, too, barely contains his annoyance at being torn away from club. Doesn't help seat woman, though she's having trouble navigating; makes her fend for herself, dumps boxes at her feet. She says, "Could I get some help trying on these shoes? I'm having difficulties." Employee begrudgingly, silently ??helps.?

Spelling bee guy says to OWNER, who's been here entire time, also in his own world, also ignoring HIS customers: "Hey, Jerry [J.Macari, co-owner]. Did you hear that?! I lost a spelling bee misspelling 'Bonbon'...

I think, "No! You really aren't going to make us suffer this story AGAIN?!"

"...I didn't know what a Bonbon was! Ha!" Continues story, oblivious to customers.

Another employee--a stocker dying to be accepted into "sales club" gets a look like, "I've got a cute comment!", snickers ingratiatingly, "Good thing you didn't misspell the word 'BIMBO' haha!"

I spend $300 on 2 different top-of-the-line Nike shoes (the only brand of women's running shoes narrow enough for double A foot size). Sales person never cracks smile, can??t wait to get rid of me and back to his home boys and girls. Owner Jerry still hasn't acknowledged customers. No "Thanks for shopping here again." Only arrogant disdain for customers, just like every other time I've shopped here. It's freakish.

Month-ish passes. Have problem with my almost-new Gore-Tex water resistant Nikes (hasn't rained or snowed much in recent weeks and I've worn this pair maybe once, maximum twice, since other pair better for non-inclement weather): back heel support collapsed when slipping heel in. Tried to pull it back in place; still feels weird.

Call to ask if can return for replacement pair. Guy on phone unhelpful; I ask for Jerry who says "Bring it in; likely we'll send away, see if manufacturer will replace. Will take weeks." Ask if he can just replace the shoes; he says, "Bring it in. No guarantees." I ask if I have to dig up original receipt, or if he can look my purchase up in their computer; say can bring my credit card statement showing purchase. He says, "No guarantees."

I'm annoyed. Say, "I've been your customer for 6 yrs. How about being pleasant? Maybe trying to HELP your customers?" Jerry snaps: "I don't even know that you got them here." I say, "I'm a regular; you saw me buy them; I'm in your computer, have my statement. I can't believe you're being nasty. But, fine; I'll bring them in. Goodbye."

Jerry hastily snipes--determined to one up me before I hang up--"NO GUARANTEES!!"

Didn't bother returning. Will go to Jerry's competitor, ask if he'll send in the shoes for me--and gain new customer.

Their website claims: "Urban Athletics...home to runners for cameraderie, gear and advice." Yeah, right. Oh, and hey, Jerry! On your website, you misspell "camaraderie." Ha! You're kicked out of this shopper's spelling bee--and out of my wallet. Enjoy your club.

0
★☆☆☆☆

After repeated negative experiences shopping here, think I'll give this store one more shot because I'm in the neighborhood and in mood to invest in my feet.

Am only customer in store. Three employees talking behind cash register. One in his 30s is going on about "When I was in jr high, I lost a spelling bee misspelling the word 'Bonbon.' Didn't know what a Bonbon was." Laughs uproariously; continues mindless story.

Meanwhile, person stuck with prospect of "helping" me is annoyed that I've come in to take him away from pod of staff bonding over inane chatter. He's borderline frowning at me; impatient. Says, "Yes. No" or gives clipped answers. Must try to drag out of him why I should consider this pair vs. this other pair/brand.

Another customer comes in, using a walker. Another employee is forced to deal with a customer! He, too, barely contains his annoyance at being torn away from club. Doesn't help seat woman, though she's having trouble navigating; makes her fend for herself, dumps boxes at her feet. She says, "Could I get some help trying on these shoes? I'm having difficulties." Employee begrudgingly, silently ??helps.?

Spelling bee guy says to OWNER, who's been here entire time, also in his own world, also ignoring HIS customers: "Hey, Jerry [J.Macari, co-owner]. Did you hear that?! I lost a spelling bee misspelling 'Bonbon'...

I think, "No! You really aren't going to make us suffer this story AGAIN?!"

"...I didn't know what a Bonbon was! Ha!" Continues story, oblivious to customers.

Another employee--a stocker dying to be accepted into "sales club" gets a look like, "I've got a cute comment!", snickers ingratiatingly, "Good thing you didn't misspell the word 'BIMBO' haha!"

I spend $300 on 2 different top-of-the-line Nike shoes (the only brand of women's running shoes narrow enough for double A foot size). Sales person never cracks smile, can??t wait to get rid of me and back to his home boys and girls. Owner Jerry still hasn't acknowledged customers. No "Thanks for shopping here again." Only arrogant disdain for customers, just like every other time I've shopped here. It's freakish.

Month-ish passes. Have problem with my almost-new Gore-Tex water resistant Nikes (hasn't rained or snowed much in recent weeks and I've worn this pair maybe once, maximum twice, since other pair better for non-inclement weather): back heel support collapsed when slipping heel in. Tried to pull it back in place; still feels weird.

Call to ask if can return for replacement pair. Guy on phone unhelpful; I ask for Jerry who says "Bring it in; likely we'll send away, see if manufacturer will replace. Will take weeks." Ask if he can just replace the shoes; he says, "Bring it in. No guarantees." I ask if I have to dig up original receipt, or if he can look my purchase up in their computer; say can bring my credit card statement showing purchase. He says, "No guarantees."

I'm annoyed. Say, "I've been your customer for 6 yrs. How about being pleasant? Maybe trying to HELP your customers?" Jerry snaps: "I don't even know that you got them here." I say, "I'm a regular; you saw me buy them; I'm in your computer, have my statement. I can't believe you're being nasty. But, fine; I'll bring them in. Goodbye."

Jerry hastily snipes--determined to one up me before I hang up--"NO GUARANTEES!!"

Didn't bother returning. Will go to Jerry's competitor, ask if he'll send in the shoes for me--and gain new customer.

Their website claims: "Urban Athletics...home to runners for cameraderie, gear and advice." Yeah, right. Oh, and hey, Jerry! On your website, you misspell "camaraderie." Ha! You're kicked out of this shopper's spelling bee--and out of my wallet. Enjoy your club.

Cons: An owner-down-to-staff attitude of disdain for customers!

.

Great location since I have customers located in World Financial Center I visit as often as I can. I always stop into the Urban Athletics store for a treat. They are a helpful bunch of people.

4
★★★★☆

Great location since I have customers located in World Financial Center I visit as often as I can. I always stop into the Urban Athletics store for a treat. They are a helpful bunch of people.

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I was surprised to read the previous review of this store. Although buying running gear, like shopping for stereo stuff, can be an experience fraught with snotty, opinionated salespeople, this was not the experience I had at my visit to Urban Athletics.

The sales person there was friendly and took the necessary time to talk to me about my goals and running style. He asked me about the shoes I was currently running in, and then recommended a few pairs of other shoes. For each shoe, he had me run a bit outside and watched me to get a sense of my gait and footstrike. This was the first time anyone had let me test drive a shoe outside. I am currently enjoying the shoes I bought there.

I liked my experience at this store but I also like to try other stores, so I'll probably head over to jackrabbit to check out their store the next time I want to buy shoes. However, runners should know that there are several stores out there that cater just to runners which is a very difference approach from stores like Athlete's Foot.

By the way I visited the downtown store, which is in the world financial center. I run a lot down there and had never seen the store, it is kind of tucked away.

2
★★★★☆

I was surprised to read the previous review of this store. Although buying running gear, like shopping for stereo stuff, can be an experience fraught with snotty, opinionated salespeople, this was not the experience I had at my visit to Urban Athletics.

The sales person there was friendly and took the necessary time to talk to me about my goals and running style. He asked me about the shoes I was currently running in, and then recommended a few pairs of other shoes. For each shoe, he had me run a bit outside and watched me to get a sense of my gait and footstrike. This was the first time anyone had let me test drive a shoe outside. I am currently enjoying the shoes I bought there.

I liked my experience at this store but I also like to try other stores, so I'll probably head over to jackrabbit to check out their store the next time I want to buy shoes. However, runners should know that there are several stores out there that cater just to runners which is a very difference approach from stores like Athlete's Foot.

By the way I visited the downtown store, which is in the world financial center. I run a lot down there and had never seen the store, it is kind of tucked away.

Pros: a sports store for runners, with knowledgeable staff. can try out the shoes outside

Cons: hard to find, sort of tucked away in the WFC

.

I had the misfortune of meeting some of the staff at the NYC marathon expo this year. This was my first marathon and the day before the race they chose to belittle me for my choice in running shoes....which was the shoe they recommended to me when I went into the store a couple of months prior! It was a terrible experience and I would never patronize somewhere that makes you feel bad in order to sell a product.

0
★☆☆☆☆

I had the misfortune of meeting some of the staff at the NYC marathon expo this year. This was my first marathon and the day before the race they chose to belittle me for my choice in running shoes....which was the shoe they recommended to me when I went into the store a couple of months prior! It was a terrible experience and I would never patronize somewhere that makes you feel bad in order to sell a product.

Cons: Rude staff

 

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