New York Sports Clubs

★☆☆☆☆
  • 633 Third Ave

    New York, NY 10017

    Map & Directions
  • 212-661-8500

About New York Sports Clubs

Categories
  • Fitness Center
  • Health Clubs & Gyms
Details
  • Shop Online
Hours
M-Th 6am-10pm, F 6am-9pm, Sa-Su 8am-5pm

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Completely unprofessional

Just wanted to make public a problem I ran into with this club. I had signed up for 10 personal training sessions with this club for me and my girlfriend. On returning home we felt that we need to reduce the training sessions to 5 sessions. We went back and asked them to reduce it. They agreed and said that it would reflect in a check sent home in four weeks time. However the check never came home - its been over two months.

I have been trying to call these guys -- but they tell me the check is being processed by 'corporate' and its not their responsibility. They never call me back and only respond when I try them a number of times. I have given up and cancelled my membership with these guys. The money is significant - USD 800+ and their response has been casual to very unprofessional. I have written it off and don't expect that it will ever be returned. What kind of organisation is this? Also the managers never claim to be around.

0
★☆☆☆☆

Completely unprofessional

Just wanted to make public a problem I ran into with this club. I had signed up for 10 personal training sessions with this club for me and my girlfriend. On returning home we felt that we need to reduce the training sessions to 5 sessions. We went back and asked them to reduce it. They agreed and said that it would reflect in a check sent home in four weeks time. However the check never came home - its been over two months.

I have been trying to call these guys -- but they tell me the check is being processed by 'corporate' and its not their responsibility. They never call me back and only respond when I try them a number of times. I have given up and cancelled my membership with these guys. The money is significant - USD 800+ and their response has been casual to very unprofessional. I have written it off and don't expect that it will ever be returned. What kind of organisation is this? Also the managers never claim to be around.

Pros: poor service, poor maintenance

Cons: none

Message from New York Sports Clubs

Improving Lives Through Exercise. Our sports clubs have been the northeast's leader in health and fitness since 1974. Operating more than 100 clubs featuring certified trainers, innovative programs and cutting-edge equipment, we make getting fit a simple exercise.

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