I have called in to go orders 3 times over the last 6 months and not once has it gone smoothly.
First there was the long wait time of over 10 minutes to get to the person to take the order. The hold music and advertising was maddening. I could tell they kept picking up the phone and putting me back on hold because they were too busy to take my order. I was on my cell phone so I was loving the minutes that were racking up since the restaurant is not in my network ;) Anyway the phone displayed over 12 minutes of call time before I got to the person to take my order.
2nd trip, there was the 15 minute wait beyond the estimated pickup time. They told me the order would be ready at a certain time, I was there within 5 minutes of that time. I had to wait an additional 15 minutes beyond that, which is when I think they actually starting cooking the order. Good thing I had a book with me.
3rd and final trip was the final straw because not only did I have to wait beyond the wait time provided, the dessert that was a special request by my guests to whom I was bringing the dinner was missing . When I asked where the dessert was, the girl told me that they don't have that dessert anymore and had not for months. That was odd since I had just had it the week prior. I told her I wished I had known as I might have made different arrangements. Here is where she started digging her grave, she said she tried to call but I didn't answer, and I said really I did not receive the call and there are no messages or missed calls. She stumbled around and said that she could not leave a message because it said it was not a working number. I then asked, which was it I did not answer the phone or it was not a valid number? She finally blurted out "ok" I didn't call, we don't have the dessert what more do you want from me?". I told her and her manager all I wanted was the truth and not to be patronized. I would no longer return.
Cons: Take out, Wait Time, Quality of Food, Staff Performance
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