Mullinax Ford

★★☆☆☆
  • 1210 Northlake Blvd

    West Palm Beach, FL 33403

    Map & Directions
  • 561-253-9046

About Mullinax Ford

Hours
Sun 24 Hours, Mon-Fri 9am-9pm, Sat 9am-7pm

Automotive

Automotive
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My problems with MULLINAX FORD OF PALM BEACH began when I purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of while purchasing it. Their certified "Hybrid Mechanic" "Frankie" worked on my vehicle. I specifically requested the certified hybrid mechanic to inspect the ABS/Tone rings on the vehicle as I was quite sure they were responsible for my problem. The certified hybrid mechanic told me that he inspected the ABS Tone rings personally and they were good. The dealership had my vehicle for 3 weeks and I spent nearly $2,800 on various repairs and maintenance work. At the end of this 3 week and almost $3,000 expense - my vehicle still exhibited the same chief complaint. The service manager advised me that there was nothing else that could be done to diagnose the issue, and that "sometimes problems have to get worse before they can get better." The dealership did not request assistance from Ford engineers.

The General Manager "Scott Nicolas" looked into the complaint and told me he would send me a 200 some dollar make-good check which I agreed to. Almost 2 weeks later, I never got a check.

To make matters worse, the other dealer (the good one), discovered
something that only added to the poor service I got at MULLINAX...The "hybrid battery air filter" is normally inspected as part of a multi-point inspection which was performed no fewer than 3 times at MULLINAX (according to the paperwork) during the course of the almost 3 weeks that they had my vehicle. Again, I spent $2,800 over a time span of almost 3 weeks at the MULLINAX dealership and never once was I told that this air filter needed to be replaced. The air filter, that I have pictures of, was in dire need of replacement. The filter was clogged with leafs and unknown plastic debris. It was dark-gray in color and looked like it had not been replaced in years. I do not think any of the MULLINAX technicians even bothered to inspect this readily accessible air filter.

1
★☆☆☆☆

My problems with MULLINAX FORD OF PALM BEACH began when I purchased a used 2005 Ford Escape Hybrid and took it to their service department in July of 2012. The vehicle had some problems that I was aware of while purchasing it. Their certified "Hybrid Mechanic" "Frankie" worked on my vehicle. I specifically requested the certified hybrid mechanic to inspect the ABS/Tone rings on the vehicle as I was quite sure they were responsible for my problem. The certified hybrid mechanic told me that he inspected the ABS Tone rings personally and they were good. The dealership had my vehicle for 3 weeks and I spent nearly $2,800 on various repairs and maintenance work. At the end of this 3 week and almost $3,000 expense - my vehicle still exhibited the same chief complaint. The service manager advised me that there was nothing else that could be done to diagnose the issue, and that "sometimes problems have to get worse before they can get better." The dealership did not request assistance from Ford engineers.

The General Manager "Scott Nicolas" looked into the complaint and told me he would send me a 200 some dollar make-good check which I agreed to. Almost 2 weeks later, I never got a check.

To make matters worse, the other dealer (the good one), discovered
something that only added to the poor service I got at MULLINAX...The "hybrid battery air filter" is normally inspected as part of a multi-point inspection which was performed no fewer than 3 times at MULLINAX (according to the paperwork) during the course of the almost 3 weeks that they had my vehicle. Again, I spent $2,800 over a time span of almost 3 weeks at the MULLINAX dealership and never once was I told that this air filter needed to be replaced. The air filter, that I have pictures of, was in dire need of replacement. The filter was clogged with leafs and unknown plastic debris. It was dark-gray in color and looked like it had not been replaced in years. I do not think any of the MULLINAX technicians even bothered to inspect this readily accessible air filter.

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NEVER again. Lied to repeatedly on everything from price to service promotions. Even items in writing were not honored within 24 hours (same sales period). Don't expect much from car dealerships, yet, somehow this dealership couldn't even get its own stories straight. "Sorry" doesn't cut it. Go ANYWHERE else to buy a Ford.

1
★☆☆☆☆

NEVER again. Lied to repeatedly on everything from price to service promotions. Even items in writing were not honored within 24 hours (same sales period). Don't expect much from car dealerships, yet, somehow this dealership couldn't even get its own stories straight. "Sorry" doesn't cut it. Go ANYWHERE else to buy a Ford.

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1 out of 1 people found this review helpful.

.

I had an excellent experience there with a salesman named Dave Clark. He is a nice guy. They have the best prices there. I'm loving my 2011 Mustang G/T

5
★★★★★

I had an excellent experience there with a salesman named Dave Clark. He is a nice guy. They have the best prices there. I'm loving my 2011 Mustang G/T

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Message from Mullinax Ford

Mullinax Ford is a family owned business. We have been selling Fords for 40 years, and here's why; We put our lowest Up Front® Price on every windshield, we never charge dealer fees, and we have a huge selection with over 1500 vehicles on sale.

More about Mullinax Ford

New & Used Truck, Suv, & Car sales, Automotive repairs- Oil changes,Brakes, Tires, and Batteries, Parts & Accessories, Collision Center onsite.

 

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