Baccell Cellular Corporation

★★★★☆
  • 2938 NW 72nd Ave

    Miami, FL 33122

    Map & Directions
  • 305-418-9265

About Baccell Cellular Corporation

4.0 3
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Excellent customer service, i buy 4 phones I'm looking for all the shopping center, the only place with knowledge people its baccell, beyond my expectations.

3
★★★★★

Excellent customer service, i buy 4 phones I'm looking for all the shopping center, the only place with knowledge people its baccell, beyond my expectations.

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My friend i never sale phones locked, the problem is you buy the phone in other place, i remember , you are from Bahamas and try to get the unlock code from us but never receive the code, next time buy all from us

2
★★★★★

My friend i never sale phones locked, the problem is you buy the phone in other place, i remember , you are from Bahamas and try to get the unlock code from us but never receive the code, next time buy all from us

.

BACCELL is the worst cell phone dealer I have ever had to deal with.

I asked for a blackberry and they said there were none available but they had a delivery on the way. When I asked how long their reply was half an hour. I waited for two hours but I find this excusable bacause deliveries are not always punctual.

Now the really frustrating part. I bought the Blackberry after stressing that I needed to use the instrument outside of the US. They continuously assured me it was already unlocked. When I left the US and inserted my SIM it said it was invalid. I guess they thought once I was outside the country they didn't care what happened with the phone. I called them immediately and their response was that I had to take the phone back into their office. I stressed that was not possible and then they said to call back in a few days when a technician was available.

I called back and they took the details of the phone, assuring me they would get the relevant code by afternoon.

When I called in the afternoon the rep said he would not receive the code until tomorrow, and if I called back again that day he would tell me the same thing. These guys cost me a lot for calling them long distance. They even promised me they would call when they got the information they needed from the phone company.

I still have received anything from them and if I don't hear from them by friday I am going back to florida to return their phone for a full refund.

I will never purchase anything from them again.

0
★☆☆☆☆

BACCELL is the worst cell phone dealer I have ever had to deal with.

I asked for a blackberry and they said there were none available but they had a delivery on the way. When I asked how long their reply was half an hour. I waited for two hours but I find this excusable bacause deliveries are not always punctual.

Now the really frustrating part. I bought the Blackberry after stressing that I needed to use the instrument outside of the US. They continuously assured me it was already unlocked. When I left the US and inserted my SIM it said it was invalid. I guess they thought once I was outside the country they didn't care what happened with the phone. I called them immediately and their response was that I had to take the phone back into their office. I stressed that was not possible and then they said to call back in a few days when a technician was available.

I called back and they took the details of the phone, assuring me they would get the relevant code by afternoon.

When I called in the afternoon the rep said he would not receive the code until tomorrow, and if I called back again that day he would tell me the same thing. These guys cost me a lot for calling them long distance. They even promised me they would call when they got the information they needed from the phone company.

I still have received anything from them and if I don't hear from them by friday I am going back to florida to return their phone for a full refund.

I will never purchase anything from them again.

Pros: Average Price

Cons: Poooor customer service

 

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