Tokay Towing & Recovery Inc

★☆☆☆☆

About Tokay Towing & Recovery Inc

Automotive

Automotive
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This is the worst towing company you can ever have business with. They are so rude, from dispatch to driver. You can not imagine hw rude they are. The dispatch, she hung up on me several times. I schedule towing and they did not show up on time. I called them and the dispatch told me the driver would be there in 15 minutes, and just hung up on me. i called after 15 minutes because nobody showed up and she rudely told me that it was Friday evening, so how can I expect the driver to be on time. After, 20 minutes of additional waiting, the driver called and said he can not be there in half an hour. Are you kidding me!!! I ended up waiting for an hour. Furthermore, they towed my vehicle. The driver looked he just came from funeral. He hated my questions and was rude saying it is just busy night and can not promise anything to be at the destination on time. He did not want to give me an estimate on when he would deliver my vehicle to the destination.

After, my vehicle was delivered it was scratched at two places. I calledthem back and the dispatch just rudely said the driver saw the scratches were there before. She told me that immediately, like she knew right away what the driver saw. They did not take any responsibility.

I work many hours, and as an engineering manager I do not have time to take Tokay Towing to court over these issues.

DO NOT DO BUSINESS WITH TOKAY TOWING. they will damage your vehicle and they are very very rude. I wonder how they hire such unprofessional people. Tokay towing is a scam, their agenda is to rip people off.

0
★☆☆☆☆

This is the worst towing company you can ever have business with. They are so rude, from dispatch to driver. You can not imagine hw rude they are. The dispatch, she hung up on me several times. I schedule towing and they did not show up on time. I called them and the dispatch told me the driver would be there in 15 minutes, and just hung up on me. i called after 15 minutes because nobody showed up and she rudely told me that it was Friday evening, so how can I expect the driver to be on time. After, 20 minutes of additional waiting, the driver called and said he can not be there in half an hour. Are you kidding me!!! I ended up waiting for an hour. Furthermore, they towed my vehicle. The driver looked he just came from funeral. He hated my questions and was rude saying it is just busy night and can not promise anything to be at the destination on time. He did not want to give me an estimate on when he would deliver my vehicle to the destination.

After, my vehicle was delivered it was scratched at two places. I calledthem back and the dispatch just rudely said the driver saw the scratches were there before. She told me that immediately, like she knew right away what the driver saw. They did not take any responsibility.

I work many hours, and as an engineering manager I do not have time to take Tokay Towing to court over these issues.

DO NOT DO BUSINESS WITH TOKAY TOWING. they will damage your vehicle and they are very very rude. I wonder how they hire such unprofessional people. Tokay towing is a scam, their agenda is to rip people off.

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Forget kindly giving the owner of Scooters Towing aka Tokey Recovery, tips on how his secretary handles her phone calls. He could care less. I've paid tow companys in the past, but this was the worst experience. I was standing on the nearest intersection on my cell phone, asking the secretary "Do I go east or west?" She rudely stated she didn't know her east from her west. I told her to go find out. I got hung up on. I helpfully told the owner what happened. A real customer service rep would put me on hold & found out her east from her west. He was defensively screamin at the tops of his lungs. I quote his exact words, "we are a towing co, were not in business to give good customer service & I could give a &#% if my secretary sent you 20 miles out of the way." UNREAL! I own a computer company, if my secretary was hanging up on people, I want to be the 1st to know & the 1st to handle it with dignity & class. I talked w/ a few locals, this guy appartenly already has established a bad rep.

0
★☆☆☆☆

Forget kindly giving the owner of Scooters Towing aka Tokey Recovery, tips on how his secretary handles her phone calls. He could care less. I've paid tow companys in the past, but this was the worst experience. I was standing on the nearest intersection on my cell phone, asking the secretary "Do I go east or west?" She rudely stated she didn't know her east from her west. I told her to go find out. I got hung up on. I helpfully told the owner what happened. A real customer service rep would put me on hold & found out her east from her west. He was defensively screamin at the tops of his lungs. I quote his exact words, "we are a towing co, were not in business to give good customer service & I could give a &#% if my secretary sent you 20 miles out of the way." UNREAL! I own a computer company, if my secretary was hanging up on people, I want to be the 1st to know & the 1st to handle it with dignity & class. I talked w/ a few locals, this guy appartenly already has established a bad rep.

Pros: Absolutely zero pros

Cons: If you want the owner to scream at you when you have a complaint, this is your kind of place.

 

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