Jet Ski Tours Of Miami

★★☆☆☆
  • 1655 James Ave

    Miami Beach, FL 33139

    Map & Directions
  • 305-538-7547

About Jet Ski Tours Of Miami

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Long story short -- On July 6th, we rented 2 jet skis. The manager tried to charge us $3,000 for damage to one that we did not cause. The manager would not give us our credit cards or licenses back. He finally said, "OK, I won't charge you for the full damage, how much are you willing to pay?" I said, "Nothing, because we aren't responsible. I will be happy to hash this out in small claims court. File a complaint." We disputed the damages for approximately 2 hours. When I walked out to call the police to help us get our cards and licenses back, the manager swiped my card and my friend's card for $1,500 a piece. While I was on the phone with the police, the manager tried to trick us and say, "OK, just pay for the rental and we will figure the rest out later." Meanwhile, my girlfriend received a text message that $1,500 had been debited from her account." I called my credit card company and received the same information. I went back inside to demand a refund, and he still refused to to give us our cards back! He had the audacity to ask for the money for the rental. The police finally arrived and forced him to give us our property back and informed us that they have had many complaints just like ours - hindsight is always 20/20. In the end, I filed a dispute with my credit card company. Subsequently, I learned that someone FORGED my signature on the credit card slip and altered the contract. So, now on August 10, I am still disputing these charges to my account. BUT, what he did not know that day was that he was messing with a lawyer! And, now I plan to file criminal and civil charges for fraud, theft, false imprisonment and whatever else will stick. Further, I plan to support my friend in filing charges as well. This is not a threat, but a promise. We saw that this place has had some great reviews, which is why we initially chose to overlook the few negative reviews (on various other boards). Use another company or at the very least, approach this place with caution! As evidenced by the other reviews, comments by the police, and comments by other company employees, this place has a less than stellar history and questionable business practices.

1
★☆☆☆☆

Long story short -- On July 6th, we rented 2 jet skis. The manager tried to charge us $3,000 for damage to one that we did not cause. The manager would not give us our credit cards or licenses back. He finally said, "OK, I won't charge you for the full damage, how much are you willing to pay?" I said, "Nothing, because we aren't responsible. I will be happy to hash this out in small claims court. File a complaint." We disputed the damages for approximately 2 hours. When I walked out to call the police to help us get our cards and licenses back, the manager swiped my card and my friend's card for $1,500 a piece. While I was on the phone with the police, the manager tried to trick us and say, "OK, just pay for the rental and we will figure the rest out later." Meanwhile, my girlfriend received a text message that $1,500 had been debited from her account." I called my credit card company and received the same information. I went back inside to demand a refund, and he still refused to to give us our cards back! He had the audacity to ask for the money for the rental. The police finally arrived and forced him to give us our property back and informed us that they have had many complaints just like ours - hindsight is always 20/20. In the end, I filed a dispute with my credit card company. Subsequently, I learned that someone FORGED my signature on the credit card slip and altered the contract. So, now on August 10, I am still disputing these charges to my account. BUT, what he did not know that day was that he was messing with a lawyer! And, now I plan to file criminal and civil charges for fraud, theft, false imprisonment and whatever else will stick. Further, I plan to support my friend in filing charges as well. This is not a threat, but a promise. We saw that this place has had some great reviews, which is why we initially chose to overlook the few negative reviews (on various other boards). Use another company or at the very least, approach this place with caution! As evidenced by the other reviews, comments by the police, and comments by other company employees, this place has a less than stellar history and questionable business practices.

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It's the same price for one to three riders. It's expensive. We rented for an hour and then found out that we were only allowed to go in a certain area. Half an hour would have been enough time.

3
★★★☆☆

It's the same price for one to three riders. It's expensive. We rented for an hour and then found out that we were only allowed to go in a certain area. Half an hour would have been enough time.

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