Us Mona Lisa Tiles

★★★☆☆

About Us Mona Lisa Tiles

Home Construction & Remodeling

Home Construction & Remodeling
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Tiles & Stones

1867 Nw 72nd Ave Miami, AZ

2.5 6
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Do not, under any circumstances do any kind of business with US Mona Lisa Tiles or any of the other names they have been using. Frank Duran and his wife took my money and still have not delivered my tiles. I waited 8 week for my tiles to

3
★★★★★

Do not, under any circumstances do any kind of business with US Mona Lisa Tiles or any of the other names they have been using. Frank Duran and his wife took my money and still have not delivered my tiles. I waited 8 week for my tiles to

.

This company does not know anything about customer service. I'm in the process of remodeling 2 bathrooms and purchased my first set of tile here. First off it is extremely hard to get a hold of them by phone and then you're lucky if they return your call. Some of the tiles came chip and unusable. I told the manger about this and all she could say "no impossible I don't believe you". They refused to look at the cracked tile or even offer some type of refund. This place obviously does not want return business. I will NOT be using this store again for the next bathroom remodel. BUYER BEWARE- THEY JUST WANT YOUR MONEY AND ONCE THEY HAVE IT THEY DO NOT OFFER ANY GUARANTEE OR CUSTOMER SERVICE AFTERWARDS.??

1
★☆☆☆☆

This company does not know anything about customer service. I'm in the process of remodeling 2 bathrooms and purchased my first set of tile here. First off it is extremely hard to get a hold of them by phone and then you're lucky if they return your call. Some of the tiles came chip and unusable. I told the manger about this and all she could say "no impossible I don't believe you". They refused to look at the cracked tile or even offer some type of refund. This place obviously does not want return business. I will NOT be using this store again for the next bathroom remodel. BUYER BEWARE- THEY JUST WANT YOUR MONEY AND ONCE THEY HAVE IT THEY DO NOT OFFER ANY GUARANTEE OR CUSTOMER SERVICE AFTERWARDS.??

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.

If I could rate zero stars I would. I waited a long time for these people to at least acknowledge me, which never happened. Finally I decided if I could get some help and this rude woman said "I'm on the phone I can't help you I'm busy, just look around". Against my best judgment I did and then realize it was a waste of time. By the time I was done talking to this woman I just wanted to leave. I've never met someone so rude in my life! All I have to say is there are other places who actually know how to treat a customer. There are many tile places around miami so don't make this store one of your stops. Service here is worst than poor!??

1
★☆☆☆☆

If I could rate zero stars I would. I waited a long time for these people to at least acknowledge me, which never happened. Finally I decided if I could get some help and this rude woman said "I'm on the phone I can't help you I'm busy, just look around". Against my best judgment I did and then realize it was a waste of time. By the time I was done talking to this woman I just wanted to leave. I've never met someone so rude in my life! All I have to say is there are other places who actually know how to treat a customer. There are many tile places around miami so don't make this store one of your stops. Service here is worst than poor!??

Was this review helpful to you?
Ratings_icons Ratings_icons

.

If I could rate zero stars I would. I waited a long time for these people to at least acknowledge me, which never happened. Finally I decided if I could get some help and this rude woman said "I'm on the phone I can't help you I'm busy, just look around". Against my best judgment I did and then realize it was a waste of time. By the time I was done talking to this woman I just wanted to leave. I've never met someone so rude in my life! All I have to say is there are other places who actually know how to treat a customer. There are many tile places around miami so don't make this store one of your stops. Service here is worst than poor!??

0
★☆☆☆☆

If I could rate zero stars I would. I waited a long time for these people to at least acknowledge me, which never happened. Finally I decided if I could get some help and this rude woman said "I'm on the phone I can't help you I'm busy, just look around". Against my best judgment I did and then realize it was a waste of time. By the time I was done talking to this woman I just wanted to leave. I've never met someone so rude in my life! All I have to say is there are other places who actually know how to treat a customer. There are many tile places around miami so don't make this store one of your stops. Service here is worst than poor!??

.

This company does not know anything about customer service. I'm in the process of remodeling 2 bathrooms and purchased my first set of tile here. First off it is extremely hard to get a hold of them by phone and then you're lucky if they return your call. Some of the tiles came chip and unusable. I told the manger about this and all she could say "no impossible I don't believe you". They refused to look at the cracked tile or even offer some type of refund. This place obviously does not want return business. I will NOT be using this store again for the next bathroom remodel. BUYER BEWARE- THEY JUST WANT YOUR MONEY AND ONCE THEY HAVE IT THEY DO NOT OFFER ANY GUARANTEE OR CUSTOMER SERVICE AFTERWARDS.

0
★☆☆☆☆

This company does not know anything about customer service. I'm in the process of remodeling 2 bathrooms and purchased my first set of tile here. First off it is extremely hard to get a hold of them by phone and then you're lucky if they return your call. Some of the tiles came chip and unusable. I told the manger about this and all she could say "no impossible I don't believe you". They refused to look at the cracked tile or even offer some type of refund. This place obviously does not want return business. I will NOT be using this store again for the next bathroom remodel. BUYER BEWARE- THEY JUST WANT YOUR MONEY AND ONCE THEY HAVE IT THEY DO NOT OFFER ANY GUARANTEE OR CUSTOMER SERVICE AFTERWARDS.

.

The service at US Mona Lisa tile was wonderfull. They are not just sales reps like at the other stores nearby, they actually take their time to help you find exactly what you are looking for, and if your not sure they will help you, and if you need an installer or a delivery they can arange that as well. They have a large selection of material with everything from classic style to contemporary style. last but not least they have the best prices in town. Lets just say there is a reson why they were my last stop and my only stop for flooring needs from now on.

2
★★★★★

The service at US Mona Lisa tile was wonderfull. They are not just sales reps like at the other stores nearby, they actually take their time to help you find exactly what you are looking for, and if your not sure they will help you, and if you need an installer or a delivery they can arange that as well. They have a large selection of material with everything from classic style to contemporary style. last but not least they have the best prices in town. Lets just say there is a reson why they were my last stop and my only stop for flooring needs from now on.

Pros: Great service, Competative prices, Large selection

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